I had a backed up iphone, but it was replaced by an empty file.

Recently i was having battery trouble with my 4S, so I reset it to factory conditions. I had had a backed up file full of my pictures, and contacts (All that matters to me). When I went to restore it from back up, the thing backed itself uip before restoring itself, and used the new file with nothing on it. So now not only did I lose everything on my iphone, I have nothing to back it up with!!! Does anyone know how I can get it back? TGhe sim seems to have blanked itself out as well.

I just want to know if there is any way to get my contacts back.
So you did not sync your contacts anywhere?
Contacts are only backed as part of Recents phone calls. They should be sync'd to your contacts application (or iCloud).
You can try something like this -=> http://www.iphonebackupextractor.com
to see if it'll dig contacts out.
If you do manage to get them, make sure you sync your iPhone and backup regularly.

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Can someone tell me how to find my photos?I backed up my iPhone but Photostream was not on.pictures are not on my laptop so where did they go?

Can someone tell me how to find my photos?I backed up my iPhone but Photostream was not on.pictures are not on my laptop so where did they go?

Welcome to the Apple Community.
Backing up does not transfer your photos to your computer, if you don't want to enable photo stream, you will need to transfer your photos when your device is connected to your computer using iTunes.

HT201441 My iphone was lost and was sent to lost mode after some days I found my iphone but it was disable. And now I'm not able to activate my phone. it doesn't accept the Apple ID that I used to put my phone in lost mode

My iphone was lost and was sent to lost mode after some days I found my iphone but it was disable. And now I'm not able to activate my phone. it doesn't accept the Apple ID that I used to put my phone in lost mode. How can I activate my iphone now?

Hi Krisunita,
Thanks for visiting Apple Support Communities.
Try using these steps to stop Lost Mode from iCloud.com:
Stop Lost Mode or change your contact info
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device that’s in Lost Mode.
Click Lost Mode, then change the information or click Stop Lost Mode.
You can find this information here:
iCloud: Use Lost Mode
http://support.apple.com/kb/PH2700
If you are not able to log into iCloud.com, see this link for more help:
iCloud: If you can’t sign in to iCloud.com
http://support.apple.com/kb/ph2611
Best,
Jeremy

Need to replace my iPhone -- but laptop was stolen. Please help!

Hey all,
So it's been a rough few weeks. About two weeks ago, the Macbook I was syncing my iPhone 3GS with was stolen while I was out of town. I made the mistake of not backing up my data, and I lost everything... documents, music, movies, etc.
Though I lost a lot of it, I realized that a good amount of music, movies, and TV shows are still on my iPhone 3GS.
Fast forward to this past Monday, my iPhone 3GS craps out on me. It turns on, but won't accept any input commands from the screen, buttons, silence switch, etc. Not only that, but the sleep/wake button got jammed.
Now I know its likely that Apple would replace my iPhone, but that would lead to losing all that media I have on the device! My entire music library, which I've spent years building, remains only on my iPhone. I have about 30 GB taken up on my 3GS.
*Do Genius Bar folk have the capability to transfer media off an iPhone onto a computer of another phone?*
*If not, should I look into third party software?*
I'd appreciate any and all help on resolving this problem... big thanks.

J.B. Biunno wrote:
Hey all,
So it's been a rough few weeks. About two weeks ago, the Macbook I was syncing my iPhone 3GS with was stolen while I was out of town. I made the mistake of not backing up my data, and I lost everything... documents, music, movies, etc.
Though I lost a lot of it, I realized that a good amount of music, movies, and TV shows are still on my iPhone 3GS.
Fast forward to this past Monday, my iPhone 3GS craps out on me. It turns on, but won't accept any input commands from the screen, buttons, silence switch, etc. Not only that, but the sleep/wake button got jammed.
Now I know its likely that Apple would replace my iPhone, but that would lead to losing all that media I have on the device! My entire music library, which I've spent years building, remains only on my iPhone. I have about 30 GB taken up on my 3GS.
*Do Genius Bar folk have the capability to transfer media off an iPhone onto a computer of another phone?*
Only if the phone is working. But if it were then you could do it also. If you connect the phone to a computer does it show up in iTunes? If it does you can try "Transfer Purchases" on the iTunes File Menu.
*If not, should I look into third party software?*
Again, Only if the phone is working. There are third party apps that can retrieve SOME of the content of the phone.
I'd appreciate any and all help on resolving this problem... big thanks.
I think you are out of luck by now. No backup of your computer, and when you lost the computer you didn't bother to save what was on the phone, which would have been possible as long as the phone was working.

I keep adding notes to my iphone 5s and they disappear after a few days. However there is 2 notes that have been there since I got my phone in December. I beginning switching back to iphone. 3gs was great but 5s is my mistake...

I added a couple of notes to my iphone 5s when I got it back in December 13. Any other notes added since only last for a few days then disappear. I just opened the notes app and for a split second the note was there I added 3 days ago then it disappeared. I never had this problem with any other phones and I have had both windows and older iphones. It is getting to be a real pain as the notes are essential when I am abroad which is quite frequent. If it cannot be rectified can anybody recommend a decent 'notes' app that I can buy? maybe somthing similar to the one on the windows phones which comes as standard with them but a great app all the same.
Many thanks
Shukt Designs

Sorry to tell you but unless you have a Retail Apple Store close by, they are the only ones I have found with all the adapters and accessories. I bought an extra lightning to usb adapter the other day to use in my truck. Good luck....

Backed up iPhone BUT iTunes did not copy all my apps!

My gosh, iTunes must be one of the most frustrating tools in the world.
From the screen area that states: Manually Back Up and Restore, I select Back Up Now.... this process oddly only needs about 1 minute to backup my iPhone (with about 160 apps on it).
When I look at the app list, there are still many apps missing, such as:
Any.Do (great to-do list app)
All my Synology Apps (for my SAN device)
etc.
BTW, why the heck isn't there an option to see the apps in folders - simulate the placement and folders of the iPhone?
Underneath this back up option is a Sync option... I tried this and it did something but I am unsearch what! All I know is that it did not help!
Never mind all that above... seriously, all I want to do is duplicate all my contents from my iPhone 4 to my new iPhone 5. This should not be rocket science!
I think it should be an major embarrassment that something I can do between two Samsung Android phones is so friggen complicated between to iPhones! Yes, I have complained to Apple (this is my second iPhone trade-up) and never heard back from them the first time. That first time, I just ended up starting over! Grrr...
Anyway, enough rant.
I've gone to this page: http://support.apple.com/kb/ht2109
...and selected, "Using iTunes to transfer information from your current iOS device to a new one"
Naturally, if I cannot successfully get past step 2, this isn't going to work.
Questions:
1. Can anyone please explain why I cannot backup all my apps and tell me how to fix this problem?
2. Can anyone suggest a better 3rd party backup and restore tool (for any price!)? I am sick of waiting for Apple's Windows iTune team to fix this inept tool! I don't mean to fight... but seriously, either this team has no budget or they are clueless to its serious shortcomings.
Sorry, I am just a little bit annoyed and expected better from Apple.

Sorry this solution is late but I just got off of the phone with Apple support and this worked.
Open iTunes
Connect your iPhone and keep it connected during this entire process.
In the iTunes menu at the very top (File, Edit, View) choose STORE> Sign in and sign into your iTunes account.
Once this is complete look at the upper right corner of iTunes and you will see an iPhone and Store button, cick STORE. Now you will be in the iTunes store where you see the advertisements of the various albums, songs etc. Look on your upper left of the window for your itunes account name and in the black band next to your iTunes account name, you will see a House icon, then Music, Movies, TV Shows etc.
Make sure the HOUSE icon is selected.
Stay on this screen in iTunes and on the lower RIGHT, you will see an area that says- QUICK LINKS. In that area click - Purchased
After you do this you will be transported to another area of iTunes. Here there will be a menu across the top- Music, Movies, TV Shows, Apps, Books are the choices.
Choose APPS and you will see the apps that you have purchased. You will also see the apps that didn't download to your phone.
Find the apps that didn't download and click the cloud next to their name. Doing this will download the chosen apps to the computer you are on.
Once you have downloaded the apps in question, in the upper right corner click LIBRARY.
Now you should see the button that says iPhone because your phone is still plugged in. Click the iPhone button and then click SYNC on the lower right to sync your iPhone.
The apps you downloaded will now be on your phone.
Sorry for the long instructions but this is what works.

Transferred purchases, backed up iPhone, but still lost 1 app and 1 m/vid

Hi, I purchased an album over the weekend which came with a music video, and also purchased one app. This morning, my phone was mega slow, so decided to restore and set it back up. I transferred my purchases (which worked with no errors), and backed up the phone.
After restoring, I can no longer find the one app, or the music video. The ALBUM is there, as is all my other apps and another single song I purchased over the weekend (at the same time as the album), but no music vid and no app. The vid is only available if you buy the entire album, and the app is £1.19. I've read that I won't be charged again for the app, but what do I do about the music video. Can't find an email to contact anyone at all.
Help!
Thanks a lot.

Yes, it's easy if you google "contact itunes support"
It's the first result.

PLEASE help with back up iphone 3gs to windows 7? cant find files!

Hi there
Can someone PLEASE PLEASE HELP ME! I am at my wits end with this. I have an Iphone 3GS with softare 3.1.3 . I am trying to back up my contacts/calendar/apps so I can download the newer software version 5 and so I can get a new Iphone 4S.
As I have window 7, when I sync my device. It chooses to sync Contacts to 'Windows Contacts' and Calendar to 'Outlook' and Bookmarks to 'Internet Explorer' and Notes to 'Outlook'
I do not use Outlook but have it on this laptop. However when I looked at it to find my iphone calendar and notes, they are not there.
Also I cannot locate my Contacts anywhere on my laptop
They are not in Users/(username)/ apps
as I dont have a folder under user name that is called Apps!
Any help would be much appreciated from anyone
Thanks
Liz

Welcome to the discussions,
Did you go through the suggestions mentioned in this troubleshooting article? http://support.apple.com/kb/TS1495
Also make sure that you have the latest BIOS updates for your computer and Apple Device Service is installed and active: http://support.apple.com/kb/TS1567

Using TDM to put OS back...but using a replacement DVD

Hey there.
So, my PBG4 is wiped clean: at startup it's got the folder/questionmark/os icons. It's also got a wonky combo drive, that can't read anything. I lost the original install disks years ago, but last time I had to fix stuff, I was still under applecare: I got replacement DVDs, 2 of 'em, not for resale.
I've got a newer MacBookPro on which I'm typing this. I had the bright idea to start up the old PB in TDM, use the DVD player on this one to install the OS X back onto the old PB. Except it won't let me: when I double click the install on the disks it tells me I can't install this OS on this computer.
I'm guessing this is because of the nature of the replacement DVDs. Can you think of any other way around this problem?

Insert the replacement Installer Disk 1 into the MacBook Pro's optical drive with that machine running, then shut it down. Start it up again while holding down the T key to put the MBP into Target Disk Mode. Connect a FireWire cable to it. With the Powerbook shut down, connect the other end of the FireWire cable to it. Start up the Powerbook while holding down the Option key, and wait for the Startup Manager to locate the DVD in the MBP and offer it as a startup volume. Select it and start the Powerbook up from it. Then proceed with the installation.
The key here is that the MBP, not the Powerbook, must be in Target mode, so the Powerbook can use the MBP's optical drive to start up from. Once you accomplish that, the installation should go normally — assuming, of course, that you received the proper replacement discs for the Powerbook.

My Apple Password is not working on my iPhone but I was able to log in here. Why

Why is my password not working on my phone. Did something change after the software update?

Are these two networks the only networks you connect your iPhone with or try to? Any problem connecting to any other network besides the one at work?
The network is not shown as being available to select, or the network is available to select and when selected there is no connection? If the latter, any error message provided?
Have you spoken with the IT person or Dept. that is responsible for the network?

My computer crashed but I was able to rescue my files. How can I transfer my bookmarks from the old Firefox browser and install them in the new computer? I can't find the bookmark file in the old browser.

I'm transferring my files from a HP laptop to a Dell desktop because the HP crushed. I installed Firefox 8 in the Dell computer (I had the Firefox 5 -I believe- in the HP). I'm looking for the old bookmarks file in the old computer but I don't find them. Where are they? I'll appreciate your help because I had a pretty good collection of bookmarks. Sadly I didn't back up them on time.

That's great, matthungo, I'm glad it worked and you've got your Bookmarks back. Wishing you and yours a wonderful and blessed Holiday season as well!

Qosmio G10-106: No warranty but motherboard was replaced free of charge

Hey there.
I have my toshiba QOSMIO G10 since 2005 and this year my graphic just went bad for any reason, my bad was I had my warranty already expired, so I called Toshiba to inform myself about the price of the mainboard as the graphic card is integrated with it.
It was absurd with VAT will cost me £630.00, I fell frustrated and I resolved to call Toshiba to make a complaining as a did. They returned my call telling me
They will change my mainboard FREE OF CHARGE and they did it in "48 hours" unbeliveble.
It was amazing and grateful. So if someone is having the same problem as i had just call them.
PS. this is my second Toshiba computer i can tell you after that i will love toshiba forever and i fell so happy and proud to have had purchased my computer from a respectable company as Toshiba.

I saw you have already posted you issue here in this thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=21291
Hey Marcelo thanks for sharing this info with us! I think the Toshiba support is really NOT bad and you message confirms this fact!
Thanks for feedback

I had to restore my iPhone and now my apps from the app store are missing, but still backed up on my PC. How do I get them back on my phone?

I had to restore my iPhone, but my apps from the app store are now missing. However, they are still backed up on my PC. I tried synching, but no luck. Any ideas??

This knowledge base article describes how to restore and use backups.

How can I merge my contacts on iphone but keep the text msgs

I use my phone a lot for work and a lot of my correspondance is through text msgs. My best friend and I share the apple account and we have the same contacts so when I add it to the account my phone she does the same and we come up with duplicate contacts. We would like to be able to merge them and then create seperate apple id accounts so it doesnt happen again but we need to keep the text msgs.
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BTW...we cant update our ios either because of lack of room on our phone.

I suppose you have/had them on your iPhone, but do not have your iPhone with you now.
Did you ever sync the iPhone with iTunes, did you ever backed up the iPhone to iCloud?

I don't have my iPhone but how can i get my contacts on my mac?

i don't have my iPhone but how can i get my contacts on my mac?

I suppose you have/had them on your iPhone, but do not have your iPhone with you now.
Did you ever sync the iPhone with iTunes, did you ever backed up the iPhone to iCloud?

I had a backed up iphone, but it was replaced by an empty file.

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