I had a iPhone 4S. I had to exchange it for a new one. Same phone. I had all my stuff backed up on iCloud. I turned on my ICloud, but nothing was transferred, except my contacts. Why? There were pics and text messages I was assured would be transferred..

I had an iPhone 4S. I had to exchange it for a new one. I had my iCloud backed up. I was assured that everything would transfer. I had most importantly text messages and pictures that I wanted to keep. Why did nothing transfer besides my contacts

Here is a guide on restoring your iphone from an icloud backup:
http://heresthethingblog.com/2011/10/18/restore-iphone-ipad-icloud-backup/
Hope this helps!

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I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom a

I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom and photoshop to my new computer but i don't know how. help!

Download and install the trial version from http://www.adobe.com/downloads.html and activate it with your serial number or Adobe ID.

TS3682 I backed up my ipad to the cloud as it had a broken screen so I swaped it out for a new one and now I cant restore because the new Ipad has IOS 6 and my back up is 6.1! This is what I get for buying an Ipad twice in a week because of a broken scre

I backed up my ipad to the cloud as it had a broken screen so I swaped it out for a new one and now I cant restore because the new Ipad has IOS 6 and my back up is 6.1! This is what I get for buying an Ipad twice in a week because of a broken screen? $500 the first buy and then another $299 plus tax for the swaped out one that I can't restore with my backup data.

I assume that you will have to set up as new since it will not let you restore from the backup. Then after you set it up, you can restore from the iCloud backup. The backup should not disappear be use you are setting this device up as new. Your backup should still be in iCloud.
However, after you activate the iPd and update the software, you will have to erase the device in order to restore from the Cloud backup, that is the only way to get to the iCloud backup.
Copied from the article that linked you to this discussion ....
Resolution
Update your device to the latest version of iOS to be able to restore the backup.

My iphone 5c screen is popping out from the top right side , can i exchange it for a new one at the apple store ?

my iphone 5c screen is popping out from the top right side , can i exchange it for a new one at the apple store ?

If it is still under warranty, and they determine it is a manufacturing defect, they will replace it. Be sure to back everything up before taking it into the Apple Store. That way, if you do get a new device, you will be able to set it up from the backup.
Cheers,
GB

I damaged my iPhone 5c can I exchange it for a new one?

I Damaged my iphone 5c , can I exchange it for a new one?

Accidental damage is not covered by the warranty. If the screen is damaged, certain Apple Stores can replace the screen for $149. If something else is damaged or your local Apple Store does not offer screen replacements, they will replace the phone for $269.

I lost my iphone 5, I don't have money for a new one, what do I do?

At school, I was charging my phone and forgot it, and when I went back to get it, someone had stolen it and I am 15 so I do not have a job or anything so I dont have money for a new one and my mom wont buy one what do i do help

Chris CA wrote:
Ralph Landry1 wrote:
The only way to find a lost/stolen iPhone is to have gone to Settings > iCloud > Find My Phone and turned that ON before it was lost or stolen
Unless you enabled it when you first set it up.
Which one assumes to have been before it was lost or stolen

My ipod touch 5 is not working. I bought it about 9 months ago, is there anyway i can exchange it for a new one?

I bought my ipod touch 5 about 9 months ago it is no longer working right there are vertical colored stripes on half the screen and it automatically is clicking things that i didn't want opened. Does anyone know if i can exchange my ipod for a new one (ordered it off of the apple website, don't believe i still have the e-mail) or kn ow a solution to this problem?

Take it in for warranty exchange:
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

I want to erase the data from my iphone so I can trade it in for a new one. However, my husband and I share a calendar and address book. I don't want to lose all his contact info--is there a safe way to do this?

I need to upgrade my phone. But my husband and I somehow ended up sharing our contacts and calendar. So I'm afraid if I wipe my phone, his phone will get wiped, as well. How do I make sure that he doesn't lose all his info when I clear my phone out?

It will not delete his items if you erase you're phone.

IPhone 5 has little **** in it can i exchange it for a new one?

i got it the day it came out and i noticed a little **** on the back of the device. I am woundering if i can take it to a apple store and exchange it?

The description doesn't relate to my question, but I take it there was no chip in it when you took it out of the box and it has occurred sometime since you got the iPhone. In that case it would not be covered by the warranty and it would cost you $229 USD to exchange it, or $49 if you purchased AppleCare +.
Or you could just put a case on it.

Why are my imessages and text messages in a different chat when im texting one person?

when i am texting my friend and my message sends as a text everything is fine but when she replies with an imessage it goes into a different chat so i have to keep changing chats to reply depending on whether the message is an imessage or text message, how do i make it so they are in one chat?

Greetings Tiffany,
It sounds as though you are receiving iMessages from your friend yet she is receiving SMS text messages from you rather than iMessages, and this is causing your conversations to appear as two separate items in the Messages application, is that correct?
I would suggest following the steps in this article to troubleshoot this issue, so that what you send is sent as an iMessage -
iOS: Troubleshooting Messages - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

I recently restored my iPhone 4 and lost all pics and text messages

I have iCloud and I also payed for match where is all my info?

welcome to the Apple Community.
iTunes match is for music and music videos, it doesn't work with Photos or messages.

My iphone 5 power button does not respond do you think they will exchange it for a new one?

help do you think they will exchannge it?

For the second time: Take it in for evaluation. Maybe they will: maybe they wont replace it. Only they can determine that after examining the phone. Endless redudant and circular questions will NOT solve your problem.

My macbook pro charger stopped working and i was wondering if apple will exchange it for a new one?

p.s. my macbook is still under apple's limited warranty

Walk it into the nearest Apple Store and ask the Genius for help

IPhone fails receiving calls and text messages

Hi everyone, here is my problem.
I have an iPhone 4 32GB. It was on iOs 5.1 (always worked perfectly) untill few days ago I have upgraded to iOs 7.1.
The problem after the upgrade is that phone calls or sms messages fails to be received. Strange thing is I can receive at times calls from cellphones, but I don't receive calls from land line numbers. And text messages arrive all at once after hours.
I have restored the phone in DFU mode twice, set up as new phone , tried a hard reset, network reset... nothing worked. It still fails to receive phone calls and sms messages.
Before you ask, the "don't disturb" is disabled.
I live in Italy and have a contract with TIM, i spoke with their cistomer service and according to them there's nothing more i can do on my end.
Any idea?
Thanks

Hey G.Alby,
Thanks for using Apple Support Communities.
There are some steps in both of these article you can still try to resolve these issues.
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
Have a nice day,
Mario

I was transferring my information from my old iphone to the new one, and i forgot that i had some pictures in the new one. i did the restoring information and the pictures in new one are gone. how can i get them back????

i was transferring my information from my old iphone to the new one, and i forgot that i had some pictures in the new one. i did the restoring information and the pictures in new one are gone. how can i get them back???? please

Only way to get it back is to restore your phone from a backup, if those pics were included in that backup.
But most likely those pics are gone.
What you should've done was import http://support.apple.com/kb/HT4083 the pics to your computer and after you restored from your old backup, you could sync those new pics to your phone via itunes.

I had a iPhone 4S. I had to exchange it for a new one. Same phone. I had all my stuff backed up on iCloud. I turned on my ICloud, but nothing was transferred, except my contacts. Why? There were pics and text messages I was assured would be transferred..

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