I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

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I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get back the non used part of the old plan?

Hi edilsoncf,
I've seen your question on several forums, and responded there. Did you get your subscription sorted out?
See: How do I get a refund if I have multiple Acrobat service subscriptions?
Best,
Sara

HT201359 My wife and I want to use different credit cards to pay for our personal purchases while still being part of the Family. How is that possible?

My wife and I want to use different credit cards to pay for personal purchased will being part of a family share.. How is that possible?

Ricki46,
Thank you for allowing me to clarify. As it says in that article:
"When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit."
These are the only current billing options in Family Sharing. Using a second credit card is not currently an option.
If you need further clarification, you can use one of the other support options here: https://getsupport.apple.com/GetproductgroupList.action
Regards,
Jeff D.

HT2534 im 14 and i dont have no credit card how can i skip that step?

im 14 and i dont have no credit card how can i skip that step?

None Payment
Did you create a NEW account using the instructions in Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card using an email address you had not previously used with Apple?
You have to.
You may have to create a new account following the instructions using a new email address.

I have a problem with Safari in IOS 8 on my iPad 3. The bookmarks take up a third of the screen and I can't seem to make the bookmarks disappear until I need them. The useful part of the screen is therefore very small. Any suggestions gratefully appr

I have a problem with Safari in IOS 8 on my iPad 3. The bookmarks take up a third of the screen and I can't seem to make the bookmarks disappear until I need them. The useful part of the screen is therefore very small. Any suggestions gratefully appreciated.

OK, it now sort of works. A couple of problems here:
After updating IOS, Safari iCloud was "automatically" switched off
Switching it on had no effect
resetting my iPad automatically switched off safari iCloud again
after switching it back on, it said "turning off safari data"
switched it off and on again, now it said : "turning on safari data" and the sync worked
On IOS 7 no problems
The bookmarks not being displayed was because after pressing the book icon, it defaulted to showing the history and I had to press "Back" to get to the other options

HT1918 i create new apple id with my email then i need to purchase for free but i sign my apple id the store is we have credit card and no none credit card how can i use my apple id now

give me an example please...
when you sign up a new apple id then after you finish and you want to use your apple id to sign in your iphone your account is you need to review then after you click the review you need to continue to set up your country then you must be agree the terms and conditions and apple privacy policy after that i click agree your account is must be see no none payment method and i dont have use a credit card because is a new apple id.

What do you mean 'give me an example please' ? And 'dont have use a credit card' ?
Unless you follow the instructions on this page when creating a new account : http://support.apple.com/kb/HT2534
then you will need to enter credit card details before the account can be used in the store.
If you don't have a credit card then you will need to create a new account, but this time follow the instructions on that HT2534 page when creating it. If you want to use the same email address then you will need to replace it on that account first e.g. via the Store > View Account menu option on your computer's iTunes, http://appleid.apple.com, or by tapping on it in Settings > iTunes & App Store on your phone.

I purchased an iBook and the text is garbled. Does anyone know how to get a refund?

Does anyone have troubleshooting tips or an idea how to get a refund?
Thanks!

A few things that you could try if you haven't already done so :
deleting the book and re-downloading it - ibook purchases can be re-downloaded for free : http://support.apple.com/kb/HT2519
closing the iBooks app completely and seeing if the book looks ok when you re-open the iBooks and that book : from the home screen (i.e. not with iBooks 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the iBooks app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
deleting the iBooks app itself and re-downlading it and all your books - you may want to copy all your books to your computer first via File > Transfer Purchases and/or checking that they are still available for re-download
if none of the above work then use 'report a purchase problem' : http://support.apple.com/kb/HT1933

HT201359 i have al ready apple account . when i used free apps i saw the review payment setting and still show the credit card information but i dont have credit card how i change that information

i have already apple account when i used app then show your apple id and password i put my account id and password then show your account review payment information . i dont have any credit card how i change it

Every country in the world has the None option.
This user, mountaingoatgirl, explains how to get a None option in your account details in the iTunes app on a Mac or PC. -
https://discussions.apple.com/message/24907941

Everytime i try and download any apps i get an error message telling me that part of the file seems to be corrupted. How do i resolve this issue

Everytime i try and download any apps i get an error message telling me that part of the file seems to be corrupted. How do i resolve this issue

Could be.
This may be hard to believe, but I think my problem was that the built-in WiFi adapter on my HP desktop had
gotten flaky. I switched to a Buffalo USB WiFi and the problem immediately disappeared. I never saw any errors, etc. from the Ralink adapter. Strange. Might try another type of connection to the Internet.

How can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?

how can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?

If you are just visiting Singapore, then leave the account as it is. If you have moved there, then view your account using the iTunes app on a Mac or PC and change the country/region to your current location and address. If you do not have a bank card, you can fund your account using iTunes gift cards if available in Singapore.

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china. But I can not use it in the USA, so could you mind help me to solve that problem. I think someone of you must help me to

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
SN:F2*****FDR
<Edited by Host>

See the response in your other thread:
https://discussions.apple.com/message/24641427#24641427

HT4993 My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china. But I can not use it in the USA, so could you mind help me to solve that problem. I think someone of you must help

My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
I think someone of you must help me to solve this problem !
Details:
<Edited by Host>

xinyi93 wrote:
My iPhone 5s was bought with full price in the USA from Sprint, and I was told that it is a global phone. And I can use it in china.
But I can not use it in the USA, so could you mind help me to solve that problem.
Yes, the iPhone 5S is a global phone. However, Sprint will only unlock phones for use on GSM networks outside of the U.S. In the U.S., that phone can only be used on Sprint's network.

HT4623 Dear AppleCare, My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone. But when I am back in China using local carrier, Can not be activated

>
>>Dear AppleCare，
>>My iPhone 5 was bought with full price in the USA from Sprint, and I was told that it is a global phone.
>>But when I am back in China using local carrier, Can not be activated
>>I can't believe that !
>>>Details:
>>>SN:F1*******8GL
<Personal Information Edited by Host>

Sorry to tell you this but this is not AppleCare.
This is a forum of users just like yourself who do their best to help other users.
We are not able to help you with your problem

Re: Can I get a refund if I dont want to download the game because I got an error. Help!!!

Hi I just downloaded three games which is COD 4 MW, COD 2 , Assasin's Creed II. I already download the COD 4 MW but the problem is I cant download Assasin's Creed II and COD 2 in my house, I download the COD 4 MW because I go to app store to download and I dont want to go there every time I have to download from app store or the online games. My question is can I get a refund if I dont want to download the games because I got an error?Im using my mothers credit card. I want to know if I get a refund and if she can get the money.

If you have an issue with the App Store then you need to contact them, this is just a user-to-user forum nothing to do with sales at all.
http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing

I got logic pro and i was wondering if possible paying a little less for an upgrade!! or do i have to pay the full price for the pro x?!!!

I got logic pro and i was wondering if possible paying a little less for an upgrade!! or do i have to pay the full price for the pro x?!!!
Or if apple would work around this some way or another?

If you bought Logic 9 less than a month ago then Apple will most likely refund you so that you can buy Logic X instead.
The full (only) price of Logic X is as staed on the App Store. This price (whether people agree or disagree, like it or not like it) is still less than any upgrade price for any other DAW.
A lot of people here are saying they bought Logic 9 6 months or a year ago and want a cheaper price. For me, I started on Logic 5.5. Logic 6, you could pay an upgrade price that was way over what the full app is now but you had to add costs as things like Space Designer were extra. Their serial numbers, once purchased, got added to you XS Key, which was a dongle that never got hacked in 6 and a half years.
Apple, on acquiring Emagic, dropped the price from $1000 to $499, included all the things you had to pay extra for then dropped the price to what it is now once they went over to the App Store. They also dropped the un-cracked dongle.
So myself and a lot of other people here went 5.5 to 6 (added the goodies that were extra) to 7 to 8 and to 9. When there was an upgrade price, the price was around what the app is now.
I'm amazed at how many people see this as a full price and want money off whereas in reality a complete piece of softwaser is being offered for an upgrade price.
My first paragraph will answer your question and you probably won't care about the rest of the post. $199 or £139 IS an upgrade price.

I had a "pdf export" plan and upgraded it to "pdf pack" plan and it was charged the full price of the new plan in my credit card. How to get the refund of the non used part of the old plan?

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