I had a trojan virus attack my computer and after that Firefox would no longer open up. I tried deleting it and re-installing it but that didn't work.
When trying to re-install Firefox, it allows me to download it but when I hit run, it says its extracting and after that nothing else happens.
Are you sure the virus is cleaned off your PC?
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]
Download and Run TDSSKiller [http://support.kaspersky.com/faq/?qid=208283363 http://support.kaspersky.com/faq/?qid=208283363]
Download and Install Microsoft Security Essentials [http://windows.microsoft.com/en-US/windows/products/security-essentials http://windows.microsoft.com/en-US/windows/products/security-essentials] (not an official endorsement, but I personally recommend MSE as an awesome permanent anti-virus)
Double check for all Windows Updates.
Then, delete the firefox you downloaded, go to [http://www.getfirefox.com www.getfirefox.com], redownload and try to install Firefox again.
Similar Messages
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My Internet company sent me a notification saying I had a "BOT" virus on my computer and that they would shut down my internet access. They given 28 hours to remove this virus. How Can I remove this thing!?
Flashback is only one possibility. See About the Flashback malware for information about it and how to get rid of it.
Unfortunately, these kinds of problems can happen for a variety of other reasons. There's very little malware that actually can cause a Mac to become part of a botnet. You could have an infected Windows PC on your network. (Perhaps because of a visitor or because you're using an open, unencrypted wireless network and have a "squatter.") Or it could be false positives.
If you do all the checks mentioned on my Flashback page and still can't find any infection, you need to lock down your wireless network (change the security to WPA2 with a strong password) and check out any Windows machines that are on your network.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
I had to upload itunes on a new computer and after the iphone was updated my music was not on my phone and i don't see any music on my itunes any suggestions
iTunes- How to move your music to a new computer
Syncing to a "New" Computer or replacing a "crashed" Hard Drive -
My computer froze, so I had to finally turn it off. When I turned it on again, it wouldn't open iTunes. Error7 (Windows error 14001) appeared. I could not uninstall and reinstall iTunes because now Windows Installer isn't working either. Tried using "System Restore" from a backup, but still didn't fix problem. Tried online purchase of registry cleanup ("Error End"), but that didn't solve problem either.
How can I get iTunes to open? Any suggestions for getting Windows Installer to work? Thanks!Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
When I try to play an itunes purchased movie it says I have to authorize this computer. When I put in my log in information it says this computer is already authorized and will still not play the move. I have tried to deauthorize and reauthorize this computer, delete and reinstall itunes and Quicktime and nothing works; the purchased movies still will not play
I'm having the same problem on my new iMac. First it tells me it's not authorized to play the songs, then when I enter my password, it tells me it's already authorized, but still won't play them. I tried deleting a song and going to the store to redownload it and got charged for it! I've got hundreds of songs, so that's not going to be an option.
In addition, I have quite a few songs from a very old Apple ID, one I forgot I even had, I have no idea what the password was and no way to have the system send me a new password because I no longer have access to that email account.
The Mac I just "retired" could play all the songs in my catalog just fine. This new one won't play the majority of them.
Help! -
I had my iPod 5th generation in the room and then i disconnected it cause it finished charging and after i left the room to leave my shirt i came back and got my iPod and i couldn't turn it on anymore. Why?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How can I access my apps? They are all greyed out in itunes. I have tried restoring my iphone to factory settings but that didn't work. I have a feeling it may have something to with the restrictions settings on my phone restrictions are on) but it won't allow me to change the restrictions without putting in a passcode. I don't remember ever having a passcode and after several attempts have not been able to get the right code.
Also. on my phone, in settings, personal hotspot, iCloud and Twitter are greyed out. And, the App Store icon is missing from my screen as well.
Can anybody help me with this?
Thanksyep, unfortunately can't reset without the passcode either.
With regards to doing a restore, do you mean:
open itunes on my computer
click on my device on the left
go to the device summary
click restore
it then asks if i want to back up before i restore (to which i say no)
then it asks me if i'm sure I want to restore to factory settings and that all of me media and data will be erased and replaced with the newest version ( to which I say yes)
then it takes about 90 mins to do this but when I look at my phone, everything is exactly the same.
Am I missing something? Obviously I'm technologically challenged, but I HAVE to get to the bottom of this! -
I recently bought some songs from itunes, and I tried to sync my mac air laptop to my nano ipod, but it didn't work. I usually use my PC computer to do this, and my music is in the itunes library on my mac, it just won't sync to my ipod. When I tried to sync my ipod to my PC to see if the computer was the problem, my recently purchased songs still didn't show up. Any ideas as to what to do? Thanks!
http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/
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Well my iPod is the 2nd generation and i had to update it, but when i did i tried to put one of my pictures as the wallpaper but it didn't work. How can i fix it?
http://support.apple.com/kb/ht3406
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My Mother in law messed up my Adobe reader some how to the point that it is no longer in my computer. I have tried to download it from the internet but it is not working. What am I missing? what else do I need to do? I am not even able to watch youtube...
Soccerdm,
a direct download of Adobe Reader X 10.1.4 (which seems to be the most recent standalone version that runs on Mac OS X 10.5.8) is here. -
my iphone 4 turned off and now it won't turn back on I've tried charging it and plugging it into my computer but it's still a blank screen. please help me.
Intel-based Macs: Resetting the System Management Controller (SMC)
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Please a simple problem but I don't know how to solve it. After installing 16 gb of ram all is good but when I turn on the computer it is a window signaling that all is correct. How is possible to delete once and for all that window? Thank you
Well then maybe you could take a screenshot because the appearance of such a window is news to me.
Also post your OS X version and what model Mac you have. The more detail, the better. Thanks.
To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot on your Desktop.
If you can't find it on your Desktop look in your Documents or Downloads folder.
When you post your response, click the "camera" icon above the text field:
This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
⌘ Shift 4 and then pressing the space bar captures the frontmost window.
⌘ Shift 3 captures the entire screen.
Drag the screenshot to the Trash after you post your reply. -
I have Adobe CS. Upgraded my computer to Windows 7. Installed CS but I can't activate Photoshop due to the online/phone activation being pulled down. Now the 30 days has expired. Tried to follow directions to install CS2 but no luck. I would really like to speak with someone at Adobe to get it working again. THanks
If you would like to speak with someone at Adobe you will need to cvontact them directly by chat or phone.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
I tried to download a movie on my iPad but it didn't work... Is there some way I can access it on my computer now to download it? When I go to purchases in my iTunes it doesn't come up :-/
I tried to download a movie on my iPad but it didn't work
Could you walk us through what happened when you downloaded the movie? -
My screen wont light up. Its just blank on my iphone 4. I tried to plug it into the wall but that didnt make it light up it still wont turn on. Then i plugged it into the computer but the screen is still blank. Help me please i need my phone!
Restart your phone by holding the sleep/wake button and the home button until it starts back up.
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