I had elements on another pc, i bought it over 3 years ago. my pc crashed and i lost the program.
any idea how i can retrieve the information? it was under an old email that i no longer have access to.
It doesn't matter if you have access to the email account. You can still use that address to search your adobe account. Go to the main page of adobe.com and look for My Adobe. Do you have your installation media? Which version of PSE is this?
Similar Messages
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My very expensive 2010 MacBook Pro hard drive died over a year ago. I finally synced my iPhone to the replacement laptop pc and it wiped out all the music on the phone including most of the purchases. Can I get the music back (restore didn't help)?
Okay, I finally got the couple of songs left on the phone to play by uninstalling and reinstalling itunes on the pc and re syncing. The last version I installed (just prior to my original post) failed to start due to some unspecified error?!?. Great!. But I still couldn't sync the itunes purchases from the PC to the iPhone. Then, after about an hour of googling and reading assorted posts mostly about using google to resolve the issue, I finally figured out that I have to actually download ALL the purchased albums from iCloud back onto the iPhone! There are hundreds of them, and some are not even available anymore.
Why do I have to do that when I originally purchased and downloaded all the music to the phone? Why are they all on the PC to begin with and why won't they go to the phone via the USB cable? Why didn't all the music get wiped out on the phone when I synced with the dodgy itunes I had to uninstall. never mind.
I accept that all my original music from cds and shared collections is gone on the failed mbp hard drive, but how come this once okay experience has become a trauma? Hundreds of songs to download all over again, sheesh, this has not exactlybeen a "That Was Easy" experience guys. -
This phone was stolen by a friend of mine from me, I have no idea where they are or if the phone is even actvated( i was using it as an ipod). I have used the find my iphone app to try and find it, but its not near an internet conecton so it can't find it. I have locked it with the app as well as seding it a messages saying this iphone is stolen, please call #. I need to prove that I bought it in case his mom turns it in to apple or verizon.
You will need the serial number. Contact Apple for help with the purchase receipt. Try the store where you purchased it. Check your old email if you purchased online or check your online store account. If you registered it, then you should find the information at: Your Support Profile for Registered Purchases.
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can anyone help me??????????????????
Welcome to the Apple community.
Sorry, unless you can contact the previous owner there is nothing you can do. -
Since updating my iPad 2 to ios8, it safari has been slow and crashing and some of the apps acting wierd. The password app doesn't work at all so had to find another way of retrieving all my passwords. Very very dissapointing. It appears from these forums that a lot of people are having the same problems wit this latest update.
Hi erastyle,
Actually the Licensing information for the package is missing hence it is not launching any applications. You need to Reserialize the products using APTEE which you can find it on the Machine where you have created the package. If you dont have the access to that Machine then please download and install Creative Cloud Packager and it will download APTEE in the below mentioned location.
Windows:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities
Once downloaded please follow this KB article to use the Tool.
http://helpx.adobe.com/creative-cloud/packager/provisioning-toolkit-enterprise.html
Please let us know if it helps.
Regards,
Abhijit -
I bought a CS5 creative suite design standard on the company of my husband 2 years ago. Is it possible to transfer the licence to another company? Is the transfer 'free' of charges of is there a price to pay with a transfer?
Hi grietbelg,
Please see Transfer an Adobe product license for information about transferring your CS5 license to another company. I don't believe that there is a fee involved--but both parties need to complete some paperwork, as outlined in that document.
Best,
Sara
(p.s. I've moved your discussion from the Acrobat.com forum to the Creative Suites forum.) -
Music cuts out after a few seconds or goes straight back to menu since I downloaded iTunes 11. Never had this problem since I bought apple tv 2 years ago.
Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel. -
My computer crashed and I lost my Photoshop Elements 11
I bought and installed photoshop elements 11 about six months ago and it worked fine so I threw away the packaging that it came in along with the product key. Just recently my computer crashed and I lost all my elements information. Is there a way I can get a new key or re-install it without having to pay for it again?
I bought and downloaded mine online and had a different email address at the time. Now my PC crashed and I don't know how to reinstall it. It's not showing on my new account with my new email address What can I do???
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I bought Apple TV3 , it was working fine until today and stopped showing the status light. Please help.
try another cable it's a std cable that most consumer electronic use
if that does not help then I would try to connect it by a microUSB cable to see if I could restore the firmware from a computer running itunes
if that does not help then I would say that the appletv have died -
Hello!! I bought an ipad as a gift for a friend and he lost it(or someome stole it) the very first day!!! He didnt even created icloud account. Can we still find it with help of find my iphone, eg ny using serial number????thanx.
Welcome to the Apple Community.
You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.
If the device is wiped by you or another, you may not be able to locate the device (although some have reported they can) -
the email address connected to an old itunes account is no longer active. Can't access music i bought many years ago with out it and the old password.
neilfromvancouver wrote:
the email address connected to an old itunes account
Old iTunes account?
You created a new iTunes account instead of updating the old account with new info?'
Contact iTunes support. -
I had a problem with my 4s battery so i took it to an apple store and they replaced the phone. However they had me backup my photos in icloud because i was goingto lose them otherwise. So now my question is how do i get my photos back?
This should help:
http://support.apple.com/kb/HT4486
Regards. -
My Computer crashed and I lost everything on it. Just got a new computer and when I plug my iphone into it to sync it says Ii can't because its already synced with another itunes I've logged into my itunes acc.) It says I must earse and replace with new itunes I don't want to lose everything on my phone by doing this is there anything else i ca do
That's what backups are for. Use Time Machine. It's free and external drives are cheap. To recover your iPhone's content requires the use of third party utilities. Success is not guaranteed. Read:
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991 -
My hard drive crashed and I lost everything on my Mac desk top, including my Adobe Lightroom. I had my hard drive replaced but how do I download to my new hard drive? I have my previous serial number but when I entered that, it said it was invalid.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I clicked on an upgrade box on my ipad and when the upgrade was done my ipad wanted my passcode to open it back up. I have not had to use a passcode to open up my ipad since I set it up and cannot remember the passcode. Every time I try a passcode it disables for longer and longer. It is now disabling for an hour at a time.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
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