I had free adobe reader and i scanned a doc to send to a client and as of last night i could not send as an attachment thru my email. So I paid for the 89.99 year adobe pkg and it still wont let me email a scanned and saved doc. it says 'an unknown error

i had free adobe reader and i scanned a doc to send to a client and as of last night i could not send as an attachment thru my email. So I paid for the 89.99 year adobe pkg and it still wont let me email a scanned and saved doc. it says 'an unknown error occurred'?

What exactly means "could not"?
And what Adobe product/service did you pay for?

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This is not a question just an observation. happy birthday ipod. thank you for the fantastic 10 years, thank you for changing the way we think about music.

this is not a question just an observation. happy birthday ipod. thank you for the fantastic 10 years, thank you for changing the way we think about music.

frank,
every negative experience is an opportinity to learn. deleting or moderating these experiences would be turning away the chance to learn. as long as users follow the participation rules, we allow even the most negative posts to remain.
as you said, forums are inherently negative by nature as users typically come here to solve a problem. those of us who try to solve the problems are in the minority. we certainly appreciate users such as yourself who voluntarily return to the forum to help out, especially those who initially came here to solve a problem themselves.
thank you as well.
-erik
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Tim

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
David

My 2007 Macbook pro Intel Core 2 Duo   Processor Speed 2.33 GHz has power issues with one or some of my USB powered devices. Last night I could not back up my Lacie external drives with software SuperDuper, hard drive copier. I also had a message that Time machine failed. I have two powered 12V USB
routers that are plugged into a 550VA CyberPower surge protector. I often receive these insufficient USB power for devices messages a dozen times even when I do not have devices like camera, Ipad, Ipod, and Tascam digital audio recorder plugged in. Is there a way to troubleshoot these USB routers or should I consider that one of the routers may be defective and replace them?
David

Worked LAST NIGHT, now: Could not complete your request because it is not the right kind of document

Did work 12 hours ago... did NOT update anything.
Now when I navigate via bridge i get no previews (filmstrip / essentials views) and when I open I get: Could not complete your request because it is not the right kind of document
LITERALLY 12 hours ago was when I was working on this. Tried back ups, same things... this is two big dance studios and a wedding that are at risk! Please help!
Running latest versions of CAMERA RAW, CS6 (both = no updates avialabale)

Please provide us with a lot more information so that somene can help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I have WD 1TB and use Time Machine for the past 2 years. Now I have multiple folders in my external hard drive and want to know how to condense all folders into yearly folders instead. Anyone know how to do this?

Now I have multiple folders in my external hard drive and want to know how to condense all folders into yearly folders instead. Anyone know how to do this?

anthonycancel wrote:
I want the folders I already backed up to come together into one folder when that year is over. Is there a way to manually do that or automatic through TM?
I'm quite sure there is no "automatic" way to do this. I've never heard of anyone trying it either. I suppose if you wanted try it, you could simply create a new folder in the same partition TM is on, label it for that year, then gather all the days for that year and drag/drop them into the folder. I suspect (but do not know) you'd be risking the continuity of your backups, meaning TM would simply start over again, meaning that next back up would start a new series of backups, with the first one roughly equalling the entire capacity of your internal HD, instead of adding only the new data to the previous backup. Once again, I would recommend against it, unless you're fine with TM starting a new series of backups if it doesn't work out the way you want it to. Hope you'll post back with results so we can learn from it.

My Mac is on a windows network, and I am not able to log in after being able to do so for more than a year. Any Ideas?, My Mac is on a windows network, and I am not able to log in after being able to do so for more than a year. Any Ideas?

I have been using an iiMac running snow leopard for about a year on a windows based netowrk in our elementary school. About 5 days ago, after downloading the latest apple security update, I was unable to log into the network. Any ideas as to what I need to do next other than reinstalling the software?

This is very serious. Your computer got infected with ransom malware, Cryptowall.
Go here for further info.
CryptoWall 2.0 Anything Good about Buying you Keys? - General Security
CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

After my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access m

after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?

sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app
when signing in, use the same adobe id you used to subscribe.

Why is adobe requiring me to make a purchase in order for me to create a pdf from word? I paid for the service in April which included unlimited conversions for a year

why is adobe requiring me to make a purchase in order for me to create a pdf from word? I paid for the service in April which included unlimited conversions for a year

Make sure you're actually logged-in to your account.

"Adobe has found a solution or workaround for the recent crash in Adobe Flash CC" ...not really.

Hi guys,
My Flash CC crashes all the time, it's always been doing it since when I started using it on CS4, and I've somewhat given up on this bug being fixed, it crashes at least 20-30 times every document I create. I'm using a Wacom Bamboo Fun Pen&Touch tablet and drawing a lot, I think the problem is that it can't handle this much drawing.
Anyways, it just crashed and for the first time after reopening I found this nice message from Flash:
"Adobe has found a solution or workaround for the recent crash in Adobe Flash CC.
Please click here for further details."
Excited, I clicked on it! At last, a solution! Amazing!
...but it just points to http://www.adobe.com/
... I don't understand.
What's happening? I'm genuinely puzzled.
Also, anybody else experiencing frequent crashes?
Thanks!
Ciao!

Yes, this is not good -- you're already mad when it crashes, then "We found a solution!" But, for me clicking on the link does nothing - no link even to adobe, just a tease - nothing opens.
It's bad enough crashing a couple times a day and losing work (I do save every chance I get), but then to get taunted with this bogus message, it's discouraging and exactly the best 'user experience' for a really expensive product from company that is all about helping professionals create good design/user experience ..
I like the way this is headed though! it just doesn't work right now.

I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

Thank you for purchasing a subscription for Adobe PDF Pack.
Unlimited online conversions to Adobe PDF.
The ability to combine multiple source files into a single merged PDF.
Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.
Anytime, anywhere access to your converted PDF files through a web browser.
The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI

Before I updated my iPod I had all of the songs to an album that I bought on iTunes. After I updated my iPod I only have 5 of those songs from the album. I would like to know how I can get the rest of the songs cause I already paid for the album and I wen

Before I updated my iPod I had all of the songs to an album that I bought on iTunes. After I updated my iPod I only have 5 of those songs from the album. I would like to know how I can get the rest of the songs cause I already paid for the album and I went on my computer and it said that I have to pay for them even though I already paid for the whole album. So what do I do?

Sync with the same computer iTunes that you normally sync with.

I just updated my macbook pro and now every time i go to youtube it tells me I have to download the new version of adobe flash player so i do and it still wont let me play it ..

I just updated my macbook pro and now every time i go to youtube it tells me I have to download the new version of adobe flash player so i do and it still wont let me play it ..

Assuming Allan's advice is not correct, and you do run the installer, I think I've heard of that problem and it involves removing the old Flash plug-ins, then install the new version. I don't use it so I don't know what they are called, but will be the /Library/Internet Plug-ins folder.
You can go here and enable HTML5 in YouTube so you don't have to use Flash: http://www.youtube.com/html5
Most(?) of the content is HTML5, but you may run into videos where you still need Flash.

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even h

I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even had upgraded to the Mavericks . I do not think it's fair to have to pay again and I would like to upgrade my operating system without having to pay again for the same system.

Hi anatuta,
Thanks for visiting Apple Support Communities.
It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard.
If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store.
You may find the steps in this article helpful with finding the items:
Mac App Store: Finding your purchased apps - Apple Support
If you do not see the items in the Purchased section, they may be hidden:
Hide and unhide purchases in the Mac App Store - Apple Support
All the best,
Jeremy

I have creative cloud, I have both photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to get a current program so it won't expire - which is still says it is

I have creative cloud, I have photoshop and lightroom current versions installed - I was using the trial period. I paid for the 9.99 a month and now I'm trying to figure out how to update this.

You need to uninstall the trial applications and reinstall from the CC app.

I had free adobe reader and i scanned a doc to send to a client and as of last night i could not send as an attachment thru my email. So I paid for the 89.99 year adobe pkg and it still wont let me email a scanned and saved doc. it says 'an unknown error

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