I had MacKeeper & Norton & Bitdefender on my iMac - I'm still having problems
I I was told by an Apple technician to never install or even download MacKeeper - too late.- I've removed the software but after reading the comments here, I may have been duped into insuring more probllems into my iMac. I'm running the latest Yosemitie but Im getting odd problems - one is that I can't use Chrome Voice to make international calls - as it always has worked until recently. I was also told to remove JavaScript - which i did - but Chrome is a mess - formatting is gone. I'm also having problems with Airdrop - my iMac can't be seen by my iPhone not iPad.
The Apple Tech told me to get a free utiility program that sounded like "keepmymacsafe.com" - but I forgot the actual name - can you recommend security and maintenance software that you trust is not secretly more malicious malware? And what should I do about Adobe Flash Player and JavaScript?
Any help greatly appreciated,
jim
Use free AdwareMedic from Safemac to remove adware
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic.
You can enable JavaScript. That may take care of the formatting problem browser is having.
Safari > Preferences > Security > Web content:
Remove Norton
https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us?q=uninstall+symantec+for+mac
Remove MacKeeper
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
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Hi guys yesterday i had my house robbed and they took my iMac which i purchased in 2011. so i went out and purchased a new iMac today but im having problems transfering all my music from my iPhone 5 to it. Any suggestions???
iTunes Store- Transferring purchases from your iOS device or iPod to a computer.http://support.apple.com/kb/ht1848
Or you can use a third-party utility such as Phone to Mac - Pod to Mac. -
I recently had to swap out my iphone 4s and I am having problems restoring photos and videos from icloud. When I restored my phone from icloud, half of my pics and videos have been deleted, the pics that were restored on my phone are very blurry, and the videos won't play. I get a message on my phone that says " the URL you are requesting is not found on this server". I have erased and reset my phone twice, but every time I do it, more pics and videos are deleted. I have backed up to icloud and iphoto, however, some of the pics are no longer on iphoto either. Is there someway to get the videos to play on my phone again? Make the photos not as blurry as they are now and to restore the pics and videos that have been lost? I really would love to have them back, this phone is supposed to be the best and right now it doesn't seem to be. Please help if you can.
I too have noticed that once i restored from iCloud. Pictures blurry and videos wont play!
Need help too!! -
I had already update mi new factory unlocked iPhone 4S to iOS 5.1.1 and I still having problems with "invalid sim". I'm from Argentina and here we don't have official service. PLEASE HELP ME, WHAT CAN I DO??? In Argentina is too expensive an iPhone 4S. Please I need help to continue believing in Apple. Thanks a lot. If anybody speak spanish better.
Was it purchased from an official Apple Store, not a reseller? Only Apple Stores sell official factory unlocked phones. The others sell hacked to unlock phones, and the unlocking is unstable.
Try these steps, as needed:
1. Reset phone - press both home and on/off buttons for at least 10 seconds until the Apple logo appears.
2. Settings > General > Reset > Reset Network Settings.
3. Replace SIM card (and reset network settings again)
4. Restore Phone in iTunes using a backup
5. Restore in iTunes as new, without using a backup -
I downloaded OS X Lion on my iMac and I'm having problems with my computer waking up after hibernating. I can get to the login screen but my mouse will be frozen. The only fix's is a hard reboot. Any help would be great!
Try resetting the SMC and the PRAM.
1. SMC
Read this and follow the instructions for your kind of mac:
http://support.apple.com/kb/HT3964
2. PRAM
Follow the procedure below:
1. Power down the machine.
2. Locate the following keys on your keyboard in preparation for Step 4:
command–option–P–R
3. Press the ‘power on’ button.
4. Immediately – and before the grey screen appears – hold down ‘command-option-P-R’ all together.
5. Keep them held down until you’ve heard the start-up chime twice. After you release them you should hear it again, and hopefully your Mac will boot up as it should normally. -
I am going through the process of unlocking my iphone 4 and have had all the go aheads from my service provider but i am still having problems when i plug the phone into itunes. Has anyone else had this problem??
Umm, what problem? What actually happens when you try to restore it in iTunes?
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Still having problems resetting my iMac to factory settings
Hi all,
I have an old iMac 4,1 intel core duo that I want to wipe so I can pass it on to my daughter.
It originally came with an OS9 disk, which I still have. Later it was upgraded to OSX Snow Leopard and I still have that disk too.
However I have followed the advice here about inserting the disk, restarting and pressing C to start installation but nothing happens...on either disk.
I've tried it several times with a wired keyboard so its not a timing thing.
Any suggestions greatfully received.
Thanks
JamieTry a restart while holding down the option/alt key. Can you select the DVD there and boot from it?
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I want Norton back on my tool bar. If unable to get back I will have to stop using Firefox
Symantec are due to release updates very soon to make their add-ons work in Firefox 4.0.1. For details see http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-product-compatibility-with-Firefox-Updates/m-p/443808
Pending this update, you can go back to Firefox 4.0, their add-ons work in that version. You can get Firefox 4.0 from http://releases.mozilla.org/pub/mozilla.org/firefox/releases/4.0/win32/ - you need to select the folder for your language, you can then download and run the Firefox 4 setup file to install it.
If you do install Firefox 4.0 temporarily turn off automatic updates until Symantec update their add-ons. To do that in the Firefox options window, go to the Advanced panel, and then the Update tab and de-select the option to automatically check for updates to Firefox. -
what to do?
shauney,
From your description of the problem, it sounds like you have a hardware/camera defect. My recommendation is to return your imac to where-ever you bought it, and have them deal with, or replace your computer with one that functions as it is supposed to. You should not have to suffer with this situation on a new computer, although it does sometimes happen.
Wuz -
I had following problem: When I tried to search for a song in the Itunes Store I kept getting message "Accessing Itunes Store" (even though it appeared I was already in the store) Everytime I typed a character in the Search box the Accessing Itunes Store message would pop up
I was told to uninstall Itunes and Quick time programs and reinstall latest versions, which I have done and now have Itunes 10.3
I still got same messages so I tried a few things and when I went to my itunes account profile I got message "Requested Resouce not found"
Don't know where to go from this point. HELPI have the same issue. I took it the genius bar and called talked to tier 2 phone support. They have standard thing where you uninstall all apple software in a certain order and then reinstall 64bit itunes. That did nothing (tried it 4 times).
I've gotten two clues so far.
One is that at the store if I plug someone else's iphone 4 in then itunes acts the same way. So it is not the phone. Two is tier 2 phone support told me to try syncing it with a fresh user account (an admin one). I did that and itunes was just fine, it did not freeze.
So there appears to be some conflict with the software, music files, whatever that is on my current user account (also an admin account). I ran virus and malware detectors and found nothing. Now I'm going to try putting my music, movies, apps, etc in the new user account and see if the phone will sync then.
I know its not much but thats where I'm at. I hope it helps. -
how can i change the email from previous owner of the computer to mine?
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You — not the previous owner — must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the previous owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can boot from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to boot from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another authorized service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
3. Other issues
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
I created a 13 min Slide Show in iPhoto but have a question on adding music. I would like to add music clips that are set to change at the beginning of certian slides so that there is a varity of music during the show rather than a continuous theme clip. I know you can add multiple clips but can you pin them to change at a particular point in the program? Right now the music clips just run to their time limit and the next one starts. Isn't there a way to edit them the way it can be done in iMovie? Its frustrating to be able to create a nice slide show and not be able to manage the music background. Any suggestions would be greatly appreciated. Thanks.
No, you don't have that fine grained control of the soundtrack in iPhoto. It's designed for a quick job, not a complex one.
Alternatives to iPhoto's slideshow include:
iMovie is on every Mac sold.
Others, in order of price:
PhotoPresenter $29
PhotoToMovie $49.95
PulpMotion $129
FotoMagico $29 (Home version) ($149 Pro version, which includes PhotoPresenter)
Final Cut Pro X $299
It's difficult to compare these apps. They have differences in capability - some are driven off templates. some aren't. Some have a wider variety of transitions. Others will have excellent audio controls. It's worth checking them out to see what meets your needs. However, there is no doubt that Final Cut Pro X is the most capable app of them all. You get what you pay for. -
Intel iMac with Speedstream 5100 modem - problem with connection
I am running my internet/email using a Speedstream 5100 modem. My service is with SBC Yahoo (dsl line). My modem with stay up for a while and then at some point during the day decide not to work any more. I must turn it off and turn it back on (sometimes 3 or 4 times) to get it to work.
Is anyone else using this modem? Any problems with it? Should I call SBC and ask (or demand) a new modem???
Thanks!rick,
Still having problems with my imac g4.
I called tech support today and I told them about all the problems that I was having. He had me put the current operating system disk that I was currently running on my computer and he had me run the utility file and nothing found.
Then he had me run the operating system disk that came with the computer but my computer froze up and I could not run it. He told me to take it in for service and that it was a hardware problem. After I hung up with the tech the computer started up and I ran the operating system disk and it said no problems with the hardware.
While the computer was still running,I got on the internet to go to the site that you listed above because I wanted to print a copy of the site to take with me tomorrow.
My computer froze up with 18 repeated lines of errors.
I will be taking it in for services tomorrow.
Will let you know what I find out.
san-da
imac g4 Mac OS X (10.4.7) i also have an i book mac os x 10.4.7
imac g4 Mac OS X (10.4.7) i also have an i book mac os x 10.4.7 -
I have an old (first generation) iMac that I still use sometimes for the applications that are on it. I was using it yesterday and unfortunately had a power cut. I went to turn it on today, and nothing at all happens. It's as though no power is getting to it. I've checked the obvious things, changed the fuse, tried different cables, poked paperclips in reset holes, but nothing doing. I wonder if there is anyone who knows what might be wrong. I was hoping to get some of its content transferred soon, but I'm guessing that can't be done if it can't be started up. Many thanks, if you can help
Hello,
>It's as though no power is getting to it.
Would it be correct to assume that no sounds at all can be heard? Also, no lights, not even green or amber at the power button?
>unfortunately had a power cut.
Was it possibly a power cut in connection with a thunderstorm? Any other evidence of higher than normal voltages (light bulbs, et cetera)? Has the line voltage been checked (measured with an appropriate voltmeter/multimeter)?
If necessary, it would be possible to remove the hard drive, and then connect it to an external IDE/ATA to USB adapter (example below). That way you could gain access to files on the hard disk from another computer.
http://www.newertech.com/products/usb3_universaldriveadap.php
Jan -
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Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.
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