I had my ipad on the couch and now it has a crack in the glass. Neither my wife or i dropped it???, i had my ipad on the couch and now it has a crack in the glass. Neither my wife or i dropped it???

Hi,
Ive just found my ipad (4th Gen) has a crack across the top area (approx 5m long around the front facing camera). Im assuming apple will not fix it as they would call it "accidental damage"; despite neither my wife or I dropping it, etc. Is it worth getting reparied - ie apart from for a cosmetic reason?
Regards,
Scott

If the crack doesn't go over the display or camera it's probably safer to leave it alone. Try a screen protector to see if it makes the crack less noticeable.

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The glass on my new ipad air was broken one day. I have had it for about a month. 1 day I took it out of its case as usual and the screen was splintered at the top and cracked downwards. It had not received any bangs, or been dropped or anything. Help!

Hi, I have had my ipad air for about a month. The other day I took it out of its cover and it was splintered from the top with downward cracks. It is new and under warranty so I rang the support team. They told me that it would cost about €120 but could be repaired on the spot and they made me an appointment at the local genius bar. I got there and they told me that I had dropped it or banged it or something. I said I had not, they insisted that I must have done. I repeated several times that I had not - it was obvious they did not believe me, they said I must have done. They then told me they never repaired or replaced broken glass in any ipads, that the man on the 'Support' had been wrong. They always replaced the whole ipad at a cost of €300. I was devastated at not being believed and at the amount of money they were asking for. I left and rang the support again. I was told their system was down but to call on monday to get a quote for the reparation, I could send it to my home insurance company and they would undoubtedly cover the repair. I asked how long this was all going to take because, I was in the middle of a big project and this was taking up my time, and also I needed the ipad for my work. They told me it would be done in a minute. I rang on the Monday and I was told it would take up to 5 days to send but probably it would arrive sooner (it is now thursday, I have received nothing). I then rang my household insurance, a big company - and they told me they had never heard of such a cover. I asked if this was because I had a very basic policy, they said, no it wasn't that - I didn't have a basic policy I had quite thorough policy, but they didn't know of a policy in any comany that would cover this sort of damage. I was stunned - yet again I had been given false information and false hope by apple. Yet again I was let down. I then decided to do a further investigation on the internet and discovered a long trail of comments on Apple Forum of people who have also had splintering and cracking of the ipad air glass for no reason whatsoever. Some have commented that the glass could be thinner in order to reduce the weight, some have said that the splintering could be caused by a weakness in the casing at the top where it is plastic (the ones that take sims) that might make it more flexible and therefore liable to crack.
All of the posts and complaints on the apple forum and elsewhere seem to point to a design fault. However throughout all this I have been mislead by apple support staff constantly who all say different things, I have virtually been accused of lying by denying that my ipad received any kind of impact by apple staff and I have been left feeling incredibly frustrated and upset by the total lack of any kind of real help by Apple. All this despite being acomplet apple user in my business for the last 25 years, where I have never come across this attitude towards me as a customer before.
When the screen on my iphone broke, it was because I fell in the street while I was talking on the telephone, it flew out of my hand and smashed on the pavement. I was rolling around in agony, while my son was holding up the smashed telephone wailing 'Mama, you've smashed your iphone!!!' This of course, I blamed on noone but myself - it broke because it fell, I paid an arm and a leg without protest to get it repaired.
This is not the case with my new ipad air. It has splintered for no good reason at all - and noone at Apple seems to want to help me or to care!
I would really appreciate it if someone could tell me if there is anything else I can do to ge this matter resolved?

If it was a refurb replacing one that was under warranty, the warrany is good until the original warranty expires or 90 days from replacement, whichever is longer. In either event, it should still be covered if you've only had it for a month. (assuming you're in the US here). You can try to restore it as a NEW device rather than restoring from your backup, but this sounds like a hardware failure... I think. I'm not sure what you mean by "the top half of the screen slides". If you mean only the top half is touch sensitive, how can you determine that? You wouldn't be able to slide to unlock if that were the case...
Sorry, I'm a little confused by that description.

I have this weird stain in my ipad screen and screen protector that has formed around a crack in the glass.

Some time ago my ipad 4 screen slowly began forming a long hairline crack at one corner and near the home button for some reason, perhaps daily rough and tumble taking it to class and whatnot. The crack is not very noticeable so I have delayed getting the screen repaired.
I used to have a Boxwave Cleartouch Ultra screen protector on, and as directed, would peel it off now and then to give it a good wash(it's one of those reusable ones with adhesive on the edges only and yes they are meant to be washed now and then). One day after doing this, I noticed a strange puddle of tiny round stains clustering near the crack. I didn't think much of it until I equipped my ipad with a stronger ipad case with it's own screen protector. The stain seemed to cling onto the Boxwave screen protector even after cleaning. Now with a new screen protector the stains around the crack were these tiny rainbowy areas around the crack that sat on top of the glass and were visible as just some kind of smudge when the screen was turned off. I recently discovered the stain has transferred to my new screen protector when I remove it and is visible when you look at it at an angle when removed from the ipad. Not even dish soap seems to get rid of it.
I am wondering what this stain could be, I mean there is no liquid pooling out of the digitizer or anything. One idea I have is that maybe some adhesive from the first screen protector got loose after washing and pooled into the crack and thats why they have a smudgy appearance that they got when wiping the screen dry. There are no liquid stains under the crack however. Another thing I thought of was maybe something to do with oleophobic coating and the crack itself. I am also wondering how to get rod of it safety.

You are welcome.
Despite Apple's incredible wealth, they don't/can't control the Internet. Sadly, this is an ongoing and ever increasing problem. The best defence is knowledge on the part of the user. Any message that pops up while surfing the Internet should ALWAYS be treated with skepticism.

Why did my local Verizon store rep try to talk me out of an iPhone? He told me they were made of glass and would break. If I wanted one I should buy it somewhere else. I had to insist on the purchase telling him I have a MacBookPro and iPad.

Why did my local Verizon store rep try to talk me out of an iPhone? He told me they were made of glass and would break. If I wanted one I should buy it somewhere else. I had to insist on the purchase telling him I have a MacBookPro and iPad and I was upgrading both my service contract and two phones.

It seems an odd way of doing business, I think it would make more sense just to say they didn't have any in stock. However I can think of four reasons. 1) budone suggested the request may have come from Apple, one reason for them to request would be they are running out of the current model of iphone. Production problems, phone related or not. 2) Whoever has Verizon's insurance on the iPhones may have stated ENOUGH! Perhaps they have replaced too many iPhones. 3) Verizon will soon be giving away the iPhones (with of course purchase of a (overpriced) phone/data plan contract), so they don't want customers complaining that they had to pay for theirs. Last but not least 4) The salesperson or store manager may have a beef with Apple (or their insurer). However, These are simply my guesses, why not call the store you purchased from and ask to speak to the manager. You may (or not) get a better answer. Hope this helps.

My ipad was dropped recently and cracked throughout the screen. I was curious if I had to replace the actual glass screen or just the digitizer?

I dropped my screen and was curious if I had to buy a new digitizer or an actual new piece of glass to replace it.

Depends on the damage to the iPad. Dropping it can cause some internal damage so the whole iPad may need to be replaced. You need to call Apple for their replacement options or go through Insurance (Home & Contents etc) to get it done.

I stop my IPad and the glass has spiderwebs. It's working but it is annoying. Is there a fix or do I need a new one

I dropped my IPad and it now has spiderwebs in the glass. The IPad works but it's annoying. Is there any fix or do I have to replace it?

Tita103 wrote:
I dropped my IPad and it now has spiderwebs in the glass. The IPad works but it's annoying. Is there any fix or do I have to replace it?
I highly recommend this company. Quick turn around time and precission. iPad looked new again:
http://stores.ebay.com/iRepair-National/iPad-1-2-3-4-/_i.html?_fsub=1769040012&_ sid=358846382&_trksid=p4634.c0.m322
You don't need a new one just the glass replaced.
Good Luck!

My bran new 4 day old IPod Touch 32GB just slipped onto my table and the glass on front has cracked bad - how do I get this fixed?

Hello
My New 4 day old IPod Touch 32 GB just slipped onto my kitchen table and the glass cracked - is it still under any warranty and how much will it cost to repair?

Accidental damage is not covered under the limited manufacturer's warranty, which is a year from the purchase date.
If you live near an Apple store, make an appointment.

HT4061 My phone has horizantal lines in the screen and i cant see nothing on it , also tried to reset by phone and computer, ( nothing,) I used to tap on it and it would work , not no more and now i broke the glass in front and cracked the back . what n

My phone has lines from top to bottom the screen has nothing , I tried to reset it many times also tried to reset with computer and nothing. I used to tap on it and sometimes it worked but not no more , I even broke the screen and cracked the back so now what ??? this I-phone 4 is the worst phone i have had . I started with the first I-phone tthen the second and third and they were all good , in fact my kids have them now . Since I got the I-phone 4 nothing but problems.and its only A little over A year since i got it

I am having the same issue. ** MY IPHONE IS TURNING OFF RANDOMLY ** and it's driving me crazy.
THE SYMPTOM... I am using my phone fine and then when I go to send a text, take a photo, etc, it just turns off. This started a few weeks ago after upgrading to the new IOS. The 'symptoms' increased in frequency and my phone started turning off more frequently. I took my Iphone to the apple store. They reset the phone to factory standards and the problem still exists.
THE PROBLEM: The guy at the Genius Bar said he knows there is a known software issue, and this looks like it's affected my processor. BUT this was only after I told him that I have been reading about a lot of other people having the same problem.
THE SOLUTION: Are you having the same issue? ... Reply to this post and let me know. If a lot of people are having the same problem, Apple will probably just swap out the phones. My phone is in mint condition except for the new 'problem' its having after I upgraded my software.

I cracked my back glass on my iPhone 4. Will apple store fix this for me? It' has 2 months left on the year manufacture warranty. And what do they charge if they can fix it? Thank you, Brandon

Will apple fix my broken glass on my iPhone 4? It has 2 months left on the manufacture warranty. If so, what would they charge me?
Thank you
Brandon A

Bca1966 wrote:
Will apple fix my broken glass on my iPhone 4?
Yes.
what would they charge me?
Call them and ask. It will not be free. Abuse and damage are not covered by the warranty.

My white iPad 2 fell off my table and has a slight crack on the screen, how much is the glass to replace it?

How much is to get fixed in australia from apple?

Google to find what the cost would be. That's how I found this information here in the U.S. I would assume that the cost would be similar - $200-$250 in the States.
http://www.iresq.com/ipad-repair/ipad-2-repair-replacement-service-parts.html

I misplace my iPad mini with a pink case and the iPad is white, I lost it in eagle rock plaza mall on one of the couches , please help me find it i got it for my graduation gift

I misplace my iPad mini white with a pink case in eagle Rock mall on Friday may 16,2014 on one of the couches second level. Glendale Cali.please help me find it I got it for my graduation :(

If you had "Find My iPad" enabled in Settings > iCloud then you may be able to locate it. If not, you cannot locate it.
If it was enabled then you can try locating it via http://icloud.com on a computer or the App "Find My iPhone" on another iDevice. Note: this will only work if your device is connected to a network and the device hasn't already been restored as new and/or "Find My iPad" has not been disabled on it. Note: Disabling "Find My iPad" is much more difficult in iOS 7.
If you think that your device was stolen rather than lost then you should report it to the police. In either case you should contact your carrier, change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc.
See also here for additional information: http://support.apple.com/kb/HT5668

TS3274 I have an iPad 2 that was dropped and the glass broke.

I have an iPad 2 that was dropped and the glass broke around Christmas break. I took it to a local computer repair company and they changed the glass. However, ever since that time I have had some problems with the wifi. I do not have the range I once had? For example I can walk out of the room that my verizon jetpack is in and loose connection. I have also had issues with my Keynote presentations loosing connectivity to Apple TV through the blue tooth. Q What are my options beside getting a new iPad?

Some iPad users have been able to revive their dropped iPad. Turn the iPad over and give it a HARD SLAP on the back. May take several slaps.
dropped iPad
https://discussions.apple.com/thread/4474708?tstart=30
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Hi, could someone please tell me where I could get a new front glass for my IPod touch. It was dropped and the whole glass cracked. I live in Gauteng.

Hi, could someone please tell me where I could get a new front glass for my IPod touch. It was dropped and the whole glass cracked. I live in Gauteng.

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like maybe less. Google for one near you.
Replace the screen yourself
iPod Touch Repair – iFixit
It has sources for the parts. You can just Google for screens too.

It appears since my Windows PC McAfee AV subscription expired my PC's iTunes doesn't see my two Apple TV2's. My computer has internet connection thru router and my ATV has internet connection thru same router. My iPad can see the ATV but it can't see iT

My Windows PC iTunes doesn't see my two Apple TV2's (in the speaker button in lower right of iTunes), I believe this problem began when my PC's McAfee AV subscription expired. My computer has internet connection thru router and my ATVs have internet connection thru same router so it's not a networking issue. My iPad can see the ATVs but it can't see iTunes so the problem appears to be PC/iTunes related. I turned the PC's firewall off but no joy. I uninstalled the expired McAfee and still no joy. Reboot = no joy. Glass of scotch = no joy. Need help!!

Wanted to add that I turned on Home Sharing w/the same account in iTunes and ATVs. And I've successfully streamed music/photos to my ATVs for over a year.

I smashed my IPAD glass and after having it repaired I am no longer able to access wifi unless I am right next to my router. Has anyone else had this experience and what is solution?

I smashed my IPAD glass and after having it repaired I am no longer able to access wifi unless I am right next to my router. Has anyone else had this experience and what is solution?

Given the complexity in merely getting the thing open, that is likely. Or they forgot to reconnect it. See #14 and from #52 on down in: http://www.ifixit.com/Guide/Installing+iPad+2+GSM+Bluetooth-Wi-Fi+Antenna/6166/1

I had my ipad on the couch and now it has a crack in the glass. Neither my wife or i dropped it???, i had my ipad on the couch and now it has a crack in the glass. Neither my wife or i dropped it???

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