I had my system crash and am having trouble reinstalling the purchased software.
Hello everyone. I had a major system melt down and I am trying to reinstall the Adobe Photoshop software I purchased onto a new internal drive and am having reinstall problems. It seems I do not have the reauthorization code. How can I get this?
Davefilms I am sorry you are facing difficulty locating your registered serial numbers at http://www.adobe.com/. As Ned suggested your registered serial numbers should be available under your account. You can find additional details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
Finally if you are still unable to locate the serial number then please contact our support team directly at Contact Customer Care. You will want to be prepared with alternate e-mail and phone numbers to attempt to locate your registered under a different account.
Similar Messages
-
I purchased a new airport time capsul to use with my older MacBook MAC OSX 10.6.8 Can't seem to download the upgraded software. Can anyone help?
Please review the System Requirements for the Time Capsule.
http://www.apple.com/airport-time-capsule/specs/
Setup and Administration
iPhone, iPad, or iPod touch with iOS 5 or later and AirPort Utility 1.3
Mac with OS X Lion v10.7.5 or later and AirPort Utility 6.3 -
I have a MacBook Air with OS X and am having trouble accessing the ADT Pulse Home Security System cameras. The mobile (iPhone and iPad) apps allow access no problem, but I can't get a picture on the MacBook. Have tried Safari and Firefox browsers. Anyone have any ideas? Thanks.
From a Catherine to Katherine -- Had the exact same problem!! I had to enable Java twice - both in Safari and then on the MacBookAir itself.
-
My system crashed and I needed to reinstall windows 7 now all my i-tunes are saved as a plist in my backup
My question is how do I convert the plist back into the library??
-
I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help?
This is a user to user support forum. There is no one from Apple here. No one here could help you, you need to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html
-
HT203433 I'm having trouble with the purchased stickers.
Dear iTunes Store Help Center
I'm having trouble with the purchased stickers. I purchased LINE Sticker, Doraemon & Doremi. But Sticker are not show in my Sticker history and can not use sticker (Doremi). Please advise me what to do.
My registration details:
- Country : Thailand
รายการ
ผู้พัฒนา
ประเภท
ราคาต่อ หน่วย
LINE, Doraemon & Dorami
รายงานปัญหา
NAVER JAPAN
การซื้อผ่าน App
$1.99
LINE, Doraemon
รายงานปัญหา
NAVER JAPAN
การซื้อผ่าน App
$1.99
ยอดรวมของใบสั่ง:
$3.98
<Personal Information Edited by Host>Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
Have you tried the help on the developer's site : https://line.naver.jp/help/iphone/en/serviceId/10155/sp ?
If you haven't received the items then you contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I'm having trouble with the purchase of currency in the game Casyle Clash locks! In order status says "Back" returns so what? Money at stake so I have not returned!
You need to contact the developer of the game, or, the iTunes store support. iTunes store "MIGHT" issue a 1 time refund. If you want the credits for the game, talk to the game creator.
-
I currently use photoshop elements 10 on my laptop and my laptop crashed. I need to install the existing software on my new laptop. please help!
Yes you can directly use the upgrade version.
You can visit this page Photoshop Elements (PSE) knowledge base. for further assistance.
Regards
Kishan -
The "infallible" backup system crashes and burns; how to transfer the data?
After five years of exemplary, error-free service, my old Powerbook G4 1Ghz finally crashed during a backup to an external hard drive. I just bought a new Macbook Pro (arrived September 16th) and want to transfer the data from the old Pro to the new Pro. Herein lies the complex problem, and Migration Assistant and a firewire cable won't solve it.
When the old Pro died, I was maintaining what I believed to be an infallible backup system (ha). I did nightly backups to two different external hard drives; one was a USB LACIE drive, the other a firewire LACIE drive. I used Carbon Copy Cloner to do a merge contents backup on the USB drive and a file-level bootable clone to the firewire drive. Surely nothing could go wrong. Oh, one only needs to think of the Titanic and say, “Something did.”
The old Pro could only backup to the USB drive when using an express card that added USB 2.0 connections (the old Pros have USB 1.1 and they’re too slow). But whenever the express card was plugged into my old Pro and it fell asleep without my first powering the card off, the computer crashed. This was no problem; I just powered off the card before putting it to sleep and ignored the fact that the computer on rare occasion acted buggy with the USB express card plugged in. Well, on the fateful night in question, the computer did its backup to the USB drive and then fell asleep while it was still plugged in (this is what its energy saver told it to do, unfortunately). When I tried to turn the computer back on, a black box appeared in the upper left hand corner with a bunch of random-seeming white text and the concluding message, “Waiting for remote debugger.” The computer was frozen and a cold reboot was the only option.
My old Pro would never be the same again.
I tried to boot it up. Sometimes it did so, but then would suddenly show a red screen and crash. It kept crashing, sometimes just powering off immediately. So I brought out good old Disk Warrior, booted up with that, repaired permissions, repaired disk, and rebuilt the directory. I also booted up with the Tiger OS X install CD and fixed permissions that way just for good measure. The computer then started up fine. I thought I was back to normal! Celebration time! Not. The USB drive that I had backed up to would not mount anymore. So I, seeing that the computer appeared to be back to normal, just plugged in second external hard drive--the firewire--and began the bootable clone. It delved into making the clone without a hitch and I went off to work happy and content that I would have an up-to-date backup soon.
Lo and behold, when I came back from work, the backup to the firewire drive hung midway through. It had done nothing but wiped the entire drive and copied about 500 mb of data to it before freezing. I tried again several times and, believe it or not, only got vastly improved results when the offending express card was actually plugged into the computer. By this mysterious and probably risky method, I was able to get some data off. But only about 1/10 of the whole. The old Pro always would crash before more than 5 gigs of data or so can be transferred.
Starting from around that time, the offending old Pro began to exhibit hideous popping, gurgling, grating, clicking, swiping, and other sounds from the left hand side of the computer—where I imagine the hard drive is. These sounds can be quite loud and sometimes even sound like tempered UFO tones beamed down to the computer. Sometimes they aren’t present at all and the computer acts fine, until a certain file or folder is accessed, and then they start again and the computer hangs, going from fine to disastrous in an instant.
I took out the offending express card and launched it away and took the USB drive and put it on another computer. It still would not mount. I finally got it to unlock (it’s a fingerprint-access safe drive) and ran Disk Warrior on it and was able to get as much data off it as I could. But it appears that a huge chunk of data was simply missing from the drive, whether from Disk Warrior having to delete data when it rebuilt the directory or from damage when the computer died while backing up to this drive, I don’t know.
So now I went from a supposedly infallible backup system of two rotating external hard drives to potentially losing 5 years of utterly critical work!
I tried starting up the old Pro in target disk mode with my new Pro. At first, this appeared to have very promising results because there was no grating or popping sounds from my old Pro when I did this. I began a data transfer with glee. But no luck; the old Pro always eventually hangs and the new Pro doesn’t even recognize it (the icon for the old Pro disappears as if I unmounted it).
Sometimes the Old Pro can still boot up and seem to act fine; it can sit like that indefinitely, I'd guess; but if the disk is actually read and written to enough, it always fails. I am using it as little as possible now (i.e. not at all) so as not to exacerbate the problem any more than it already has been.
Two quick notes that might further explain the situation: two weeks before the crash happened, I used iDefrag to defragment the drive. The night before the crash happened, I did a lot of work on my computer while on a bumpy trip on the Long Island Railroad. The computer acted fine throughout all this, but perhaps the bumpiness or the defragmentation contributed to this problem.
I must get the data off. This dead/dying hard drive doesn’t just contain mere photos and music libraries and nifty applications. I’m talking completed and incomplete novel manuscripts, lecture notes, lesson plans, published and to-be-published articles, a massive thesis, and much more totaling literally thousands upon thousands of pages and representing more than 5 years of graduate and professional research and work. For me, the stakes are critically high. Thank you for reading this Hero's Journey of a post.Good news!
Imagine a Venn diagram with four interlapping circles. The circles are:
1. Catastrophically exploded hard drive
2. Catastrophically annihilated external hard drive used for incremental backups
3. Catastrophically wiped cleaned external hard drive used for bootable clones
4. Email, CD, and iPod backups
With a little shake, rattle and roll and other craziness you do with a hard drive with failed bearings, I got #1 working briefly, thank goodness.
With Disk Warrior and figuring out how to surpass a fingerprint-activated security feature, I got #2 working in a limited fashion.
With some workarounds, I got some use out of #3.
#4 just is.
The interlap of these 4 things produced about 95-99% or so of my data, including all critical items. It was a disorganized mess I just spent two days organizing, but I am back up and running without having to use expensive data backup services. I am slightly bothered by that slight bit of missing data, but from what I can tell, it amounts to nothing more than a brief sketch of a lesson plan, a song or two from the iTunes store, and maybe a handful of attachments. Nothing to spend big bucks recovering, in other words.
Now I will substitute my "infallible" backup system with a new one:
1. Time capsule/time machine
2. Complete online backups with Mozy
3. Occasional bootable clones to the external hard drive I have that didn't get damaged.
I think this will be the ticket!
Thank you all. -
HELP! System crashed and I don't have the cds to reinstall
I am hoping someone can help me. I have recently moved to Korea and my macbook crashed on me. It displays the flashing folder with the question mark. The problem is I did not pack with me the cds that came with my macbook so I can reinstall and get my mac back up and running. Does anyone know how I can get the cds to reinstall and save my mac? HELP HELP!
Tough without a Tiger Disk, but try fsck...
To use fsck, you must run it from the command line. Unlike using your mouse to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:
1. Start up your computer in single-user mode to reach the command line. Hold CMD+s keys down at bootup. Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
2. At the command-line prompt, type /sbin/fsck -fy
(space between fsck and -fy important)
3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found: ** The volume (nameofvolume) appears to be OK If fsck found issues and has altered, repaired, or fixed anything, it will display this message: *** FILE SYSTEM WAS MODIFIED *** Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), & use Disk Utility from there to Repair Permissions, reboot once more.
PS. We have more if that fails. -
Please help! - My computer crashed and I need help reinstalling my CS3 software
Please help! My computer crashed and now I am trying to reistall my CS3 software. I'm receiving Unable to Install errors for all of the programs in the Suite except the Acrobat 8 Professional. Can someone please help me? I cannot afford to upgrade, but need this software to do freelance work. I own the software and serial number but Adobe will not support me as it is an older version.
I downloaded and ran the Creative Suite Cleaner Tool. It showed no files to remove, but still said it was successful. I then tried reinstalling the entire suite. Acrobat 8 Professional was the only program that installed. All other programs gave me a componant failed error. Any other advice would be greatly appreciated?!
Thanks -
I have the new IPad and am using it with the verizon mifi2200 wireless and when i am using apps the location services cannot find me wifi is working and location services is on this does not happen when i am using a wifi that is at my office or in hotels does anyone know anything about this because verizon dosn't?
iOS 5: Understanding Location Services
http://support.apple.com/kb/ht4995
Cheers, Tom -
HT4759 how can i get my icloud account onto my mac which had a system crash and had to be wiped,
Macbook pro system crah, wiped computer cannot get my icloud onto it. Can sign on via web ok but require all my contacts etc.. please help. My me.com account works ok on email.
Do you actually have OS X 10.6 as your profile says?
-
I do internet website rating and when I try to rate a mobile page, I first go to tools, then to mobile plugins, then put mark by mobile plugins. But when I go to the mobile page, it doesn't disply the page like you would see on your phone. I have to scroll to the right or left to see the whole page. I have downloaded the mobile downloads several times. My co. said I need firefox 3.6 because 4 won't work. How can I tell which version I have and how do I download 3.6? Thank you, Sandy Whittington
I do internet website rating and when I try to rate a mobile page, I first go to tools, then to mobile plugins, then put mark by mobile plugins. But when I go to the mobile page, it doesn't disply the page like you would see on your phone. I have to scroll to the right or left to see the whole page. I have downloaded the mobile downloads several times. My co. said I need firefox 3.6 because 4 won't work. How can I tell which version I have and how do I download 3.6? Thank you, Sandy Whittington
-
I have a hp laptop and im having trouble reinstalling itunes
I just got this laptop from my mother n law and i have tried so many different ways to reinstall itunes to this laptop. the original itunes was outdated and wouldnt update, so does anyone have any suggestions as to how i can reinstall it to my laptop???
Hi Victoria,
Welcome to Apple Support Communities.
Take a look at the article linked below, it will walk you through completely removing the older version of iTunes from the laptop and then reinstalling iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
-Jason
Maybe you are looking for
-
Color Laserjet Pro MFP M177fw has a "Scan Error22"
How can I get this "Scan Error 22" resolved on my MFP M177fw printer?
-
I want to upgrade my hd to a 750 or 500 on my mbp what do i need to match(specs)
im on a mid 2010, i am thinking about upgrading the hard drive(possibly later on trading it in. But for the mean time what do i need to match? i know they have speeds, is there anything else? 2.5" as well right? how would you go about transfering yo
-
Device doesn't have a QFS superblock (SBLK)
Hello, I am trying to set up a QFS shared file system between 2 Solaris machines and a SLES 11 SP1 machine. I have downloaded SUN QFS 5.3 and installed it on both Solaris machines and SLES 11 SP1 machine. I have chose one of the Solaris server to be
-
VMM 2012R2 - cannot extract IP using Powershell
Hello everyone, I have 4 Hyper-V VMs in SCVMM 2012R2, 2 x 2012R2 and 2 x 2008R2, and when I run the following command, I only get an IP back for the 2012 ones. Get-SCVirtualMachine "VMname" | select -ExpandProperty VirtualNetworkAdapters | Selectname
-
After upgrade to iTunes 11 "iTunes has detected a problem with your audio configuration"
After upgrading to iTunes 11 I have lost all sound on my PC running Windows XP. When I try to open iTunes I get the following message: "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly." I h