I had OS Maverick and downloaded OS X Yosemite and then cleared the mistakenly cleared the hard-drive while trying to re-download OS Maverick and now should I re-download OS X Yosemite in attempts of getting the pictures, videos, and documents back?

No; try using a data recovery product such as the ones listed here. Don't write anything else to the drive until the files are recovered or you choose not to recover them.
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HT1386 i have lost my pictures in my I POD while trying to dowen loade song to my I tune could you please let me know how can i get my pictures and songs back to my I.POD

i was trying to dowen load the song from my I POD to my I tune
i lost all my songs and pictures i had on my I POD while doing so
could you please let me know how can i get my pictures and songs back to the I POD?
many thanks for your help

- If you backed up the iPod after taking the photos then restoring from backup will recover the photos. To restore from backup see the restoring topic of:
iOS: How to back up
If you restore via iTunes make sure that autosyncing is turned off. Go to iTunes>Preferences>Devices and check the box that says prevent iPods...".
- Otherwise if the photos ore not on the computer or iPod they are gone uless you can get them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer

Hi, I have an issue with my Aperture, I recently had a Samsung HD with 225 gb Aperture library fail. As per the instructions I moved the library to a new hard drive, in this case a 2tb Time Capsule. Now Aperture opens but no pictures

Hi, I had a Samsung 1tb hard drive fail with a 225gb Aperture library on it, as per onscreen instructions I transferred the library to another hard drive in this case a 2tb Time Capsule. Now when I open the Aperture library I see the file structure and the white outline of the photos but no photos. When I try to export photo I get a pop up saying, 'selected master version offline'. The metadata is showing the photo details and size but no pic, and the aperture library is still showing it as 225gb
If anyone has any suggestions or a way of finding the master files I would deeply appreciate it.
Many thanks

When a drive reports failed the data on that drive should be suspected to be corrupt. Initially one should assume any copies made of data after the drive starts reporting failing will also be corrupt.
After a drive reports failure:
When a drive reports to be failing our first concern should be the integrity of the existing backup of the data on that drive. It is easy to manage to corrupt the backup data during efforts to retrieve the failing-drive data.
Step one should be to back up the back up of the failed drive. The known-good backups should be carefully quarantined from the likely-corrupt data.
Step two (which should only happen after step one is complete and verified) is to make post-drive-failure copies of data from the failing HDD and make efforts to verify the accuracy of the data copied from the failed drive.
Before a drive reports failure:
Originals from the camera card should be separately backed up prior to import into Aperture or any other images management application. Always.
HTH
-Allen

After downloading music and dragging into iTunes I end up with multiple copies of the album on my hard drive. I do have the "copy files into iTunes library" checked. When I try to erase one of the copies I end up with red ! in iTunes library.

Please Help! After downloading an album and dragging it into itunes I end up having multiple copies of the album on my hard drive. I do have (under Itunes preferences, advanced) copy songs into itunes library "checked". I'm sure this is the reason for the multiple copies. When I try to delete one of the copies of the album and go back to itunes and try playing a song, I get a red exclamtion point next to the song with an error message saying itunes cannot locate file. My questions are, Does Itunes literally make a copy of the song? If so , How do you know which file to delete?

Sony's own entertainment software on the Vaio plays merry **** with iTunes, worse there's no telling when it will kick in.
First head over to the Sony Vaio site and get the update for the software, that will stop it from messing with the iTunes database/library files when you connect your iPod.
http://support.apple.com/kb/TS2715
http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNP588EQ&updid=4526&osid=28
With that stopped you can add the music back without fear of this happening again.

Updated my phone to the new software lost all my music, pictures/videos and apps, how to i get everything back? someone help!

updated my phone to the new software lost all my music, pictures/videos and apps, how to i get everything back? someone help!

You should have been sycning them with your computer all along. Sync them from your computer back to the iphone.

TS3212 ITunes worked fine on my Windows 7 machine. Had to rebuild the machine but all the data remains. Downloaded a new version of iTunes and cannot figure out how to load all of my music currently on my hard drive. Tried moving Library file. Did not

ITunes worked fine on my Windows 7 machine. Had to rebuild the machine but all the data remains. Downloaded a new version of iTunes and cannot figure out how to load all of my music currently on my hard drive. Tried moving "iTunes Library" file. Did not work. Never had trouble like this before.

Many thanks for your post. I've been trying for days to get this sorted and was getting well fed up with I-Tunes. Really thought i'd never get it working again. Tried un-installing it, loading older versions and they still wouldn't work.
Came across your suggestion by chance and top man - it worked..!!!!
How you even knew what to do is beyond me - but thanks so much. I really was pulling my hair out.
You need to put your post over the Web as there seem to be loads of people having the same trouble.
Thanks again.

I updated to Mavericks and now I can'burn any DVD's any more. I get the following error message and the disk is ejected: The disc can't be burned because an unexpected error occurred (error code 0x80020000)

I updated to Mavericks and now I can'burn any DVD's any more. I get the following error message and the disk is ejected: The disc can’t be burned because an unexpected error occurred (error code 0x80020000)
I did burn the same way in MAC OS X 10.6.8. with no troubles!
Can anyone please help me out?
I use for years DVD-R of TDK 4.7GB 16X.

Hey topo27,
I would try out the following and see if it helps:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
Welcome to Apple Support Communities!
Cheers,
Delgadoh

How do i get my pictures,contacts and apps off my old phone. i ready did a storage back up on my old phone. how do i upload the stuff on my new phone even though its already setup

how do i get my pictures,contacts and apps off my old phone. i ready did a storage back up on my old phone. how do i upload the stuff on my new phone even though its already setup

In this case you would have to reset your new device (Settings > General > Reset > Erase All Content and Settings) in order to restore it from a backup during the device setup.

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data.

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data and it does not show on the desktop when connected.

Ok if disk utility was able to verify the drive I doubt there is any problem.. are you trying to open a TM backup??
You need to mount the sparsebundle then check the actual info inside the bundle.
Don't use disk warrior.. if the disk has verified then unless you deliberately deleted files there is nothing that is going to do.
Pondini has a lot of stuff about getting access to the sparsebundle.
http://pondini.org/TM/17.html
But if you have copied info to the TC that is now gone.. and the disk is ok.. I am not sure.. the TC will not have deleted the files itself.

How long should I let Safe Mode startup run? I keep getting the "disk0s2 i/o error" message and I'm just not sure when to give up and try a different method. I already ran disk utility in Recovery Mode and it said there were no repairs needed.

How long should I let Safe Mode startup run? I keep getting the "disk0s2 i/o error" message and I'm just not sure when to give up and try a different method. I already ran disk utility in Recovery Mode and it said there were no repairs needed but it still kept getting stuck on the apple loading screen.

You have limited opportunity to attempt to create a backup of your created files.
That is what the SafeBoot or safemode appears to allow you -- at the moment.
Since the hard disk drive exhibits signs of failure or other major issues, plan
on a replacement in the near future. You may be able to get the computer to
start up in a regular full OS X (not safe mode) but consider its hours are limited.
An externally enclosed hard disk drive (with own power supply, not relying on
Mac ports to run it) is a good basic means of which to use a disk utility to make
a copy or a Clone of the current OS X. This may help retrieve an archive that
could be used along with a Time Machine backup, to restore your Mac once you
get a new hard drive installed inside.
Good luck & happy computing!

Problems converting PDF to MS Word document. I successfuly converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file. I have a large manuscript and I separated each chapter to assist with the co

Problems converting PDF to MS Word document. I successfully converted 4 files and now subsequent files generate a "conversion failure" error when attempting to convert the file. I have a large manuscript and I separated each chapter to assist with the conversion; like I said, first 4 parts no problem, then conversion failure. I attempted to convert the entire document and same result. I specifically purchased the export to Word feature. Please assist. I initially had to export the Word Perfect document into PDF and attempting to go from PDF to MS Word.

Hi sdr2014,
I'm sorry to hear your conversion process has stalled. It sounds as though the problem isn't specific to one file, as you've been unable to convert anything since the first four chapters converted successfully.
So, let's try this:
If you're converting via the ExportPDF website, please log out, clear the browser cache, and then log back in. If you're using Reader, please choose Help > Check for Updates to make sure that you have the most current version installed.
Please let us know how it goes.
Best,
Sara

My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it?????

My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????

Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can

I'm getting this problem when trying to update my iphone 3gs it says that the iphone software could not be contacted and I went on youtube got some advise to go into my hard drive to fix the error I have nothing in my host file please help me if you can this is all new to me.

Read this: iOS 4: Updating your device to iOS 5 or later
... oh I think it is a 3gs or a 3
This makes a difference. What does it say in Settings > General > About?

What is the best External Hard Drive for a Macbook Leopard 10.5.8? I need more memory for documents, pictures, videos, and music. Thanks!

What is the best External Hard Drive for a Macbook Leopard 10.5.8? I need more memory for documents, pictures, videos, and music. Thanks!

Hi, does your MacBook have Firewire, or just USB?
FW is far faster if you have that.
Avoid Bus powered ones.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
USB only...
http://eshop.macsales.com/shop/firewire/usb/eliteclassic

HT201335 I have a MacBook Air that was bought April 5, 2011. It seems it should be supported for Airplay mirroring but I can't get it to work and I do not have the icon on my bar. Any suggestions?

I have a MacBook Air that was bought April 5, 2011. It seems it should be supported for Airplay mirroring but I can't get it to work and I do not have the icon on my bar. Any suggestions?

Welcome to the Apple community.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

I had OS Maverick and downloaded OS X Yosemite and then cleared the mistakenly cleared the hard-drive while trying to re-download OS Maverick and now should I re-download OS X Yosemite in attempts of getting the pictures, videos, and documents back?

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