I had previously purchased Acrobat 9 Standard and am trying to reinstall on a new computer as the one it is installed on has crashed.  In my order history, there is a download link, but when clicking on it , I get a message there are no downloads.  Help p

I had previously purchased Acrobat 9 Standard and am trying to reinstall on a new computer as the one it is installed on has crashed.  In my order history, there is a download link, but when clicking on it , I get a message there are no downloads.  Help please!

Brigids45434622 for information on how to download your purchased Adobe software please see Find a download link on Adobe.com.  You may also want to utilize a different web browser if you are not being given the option to download your installation files.

Similar Messages

  • I have acrobat x standard and want to put it in a new computer. The computer has no disc drive. Can

    I have adobe acrobat x standard on a disc that I bought several years ago. I bought a new computer with no disc drive and want to load my copy on it. Can I load the disc onto a thumb drive and then load it on my new computer?

    Yes. Or buy a portable drive to plug-in.

  • I installed Photoshop Elements 12 and its icon is on desktop, but when I launch it, I get error messages.  How to get it working?

    I installed Photoshop Elements 12 and its icon is on desktop, but when I launch it, I get error messages.
    How to get it working?

    My guess is that you won't be able to do much if you threw away the serial number before using it.  The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
    Beyond that you need to resolve serial number issues with ASdobe Support directly.  Here is a link for chat:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I have downloaded firefox but when I open it I get the following message 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'. What do I do?

    I have downloaded firefox but when I open it I get the following message 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'. What do I do?

    See:
    * http://kb.mozillazine.org/The_page_is_not_redirecting_properly
    Clear the cache and the cookies from sites that cause problems.
    * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    * "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

  • When trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.

    when trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Always search the forum before posting. This is asked at least three times just below your post.
    https://discussions.apple.com/thread/3604789?tstart=0
    https://discussions.apple.com/thread/4153268?tstart=0

  • I have some really old pics on my macbook and want to delete them.. but when i remove them they go to my 'trash' then i delete them from there they will go! but when i turn on my laptop next time there all there again how do i remove perminatly?

    i have some really old pics on my macbook and want to delete them.. but when i remove them they go to my 'trash' then i delete them from there they will go! but when i turn on my laptop next time there all there again how do i remove perminatly?

    You remove them the same way you put them there.  The sync process.
    Deselect them in itunes and sync.

  • The apps ned to be upgraded but when clicking on upgrade in App store all apps are on wait

    The apps need to be upgraded but when clicking on upgrade in App Store all apps are blocked on wait. Does anyone know how to solve this problem?

    Are you on WiFi or cellular? I believe there is an option to only download apps when connected to WiFi. This might be enabled on your device.

  • How do I open my itunes account on a new computer without having to buy all new songs? It doesn't seem fair to have to buy all the same songs a second time if they are already purchased by me and I just want them on my new computer!

    How do I open my itunes account on a new computer without having to buy all new songs? It doesn't seem fair to have to buy all the same songs a second time if they are already purchased by me and I just want them on my new computer!

    There's a few different ways. The following document is worth checking through:
    iTunes: How to move your music to a new computer

  • HT201210 How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

    How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

    How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?

  • HT204053 I have made an Apple ID 10 months ago...But when I use it I get a message that says your Apple ID does not exist in iTunes and also Application Store...

    I am living in Iran...I have made an apple ID about 10 months ago to use free Apps available in ITunes and Application Store...But I always get a message which says your Apple ID does not exist in iTunes and Application Store...Please guide me how to use iTunes and Application Store for downloading free Apps and music...

    It sounds like you haven't yet setup iCloud with that account and you need to do that on a Mac or iOS device.  Once setup, you can enable iCloud on a PC, but it needs to be setup first.
    See Creating an iCloud account: Frequently Asked Questions
    Which says in part:
    You can sign up for iCloud on an iPhone, iPad, or iPod touch with iOS 5 or later, or through System Preferences on a Mac with OS X Lion v10.7.4 or later. Just follow the setup instructions for your iOS device or Mac.
    ivan

  • I had to uninstall acrobat standard 8. how do I reinstall it

    I had to uninstall Adobe Acrobat Standard 8 and, when I did I chose not to deactivate it. I need to reinstall it on my PC but I can't find a website to download it from! Need help!

    As far as I know there is no web access for that download. If you did not save the install file to a backup, you have probably lost the software, much like throwing the install CD away. Sorry. Maybe you have a friend with the install disk.
    However, if you are wanting to install in on one of the new OSs, then AA8 may not be of any use anyway as it is likely not compatible.

  • I have adobe elements 6 program and my disk got distorted.  i have all my serial numbers still as i have all packaging.  is there a way the program can be downloaded.  my computer had to be wiped out and was trying to reinstall

    hi.  i have the adobe elemenets6/premiere elements 4 package and my disk has gotten destroyed from getting all scratched up.  my laptop i had my program on had to be wiped out and everything has to be reloaded.  is there a way the program can be downloaded from the internet? i have the packaging still where it shows my serial numbers.

    iPods do not work with "accounts."  They work with your iTunes library.  You don't have to set up a new iTunes library for each iPod.  One iTunes library can sync with as many iPods, iPhones, and iPads as your own, at the same time.  iTunes connects to and treats each device separately.
    However, if your iPod nano is set up for automatic syncing with an iTunes library that is NOT your current iTunes library, you cannot sync your current library to it without replacing its existing content.  Do you have access to the previous iTunes library, the one the iPod currently synced to?  If so, you should transfer your song files from that iTunes library to your current iTunes library.  Then, sync our iPod to your current iTunes library.  You can post back to get more info about the procedure.
    If you don't have access to that previous iTunes library, the approach is to first offload the song files from the iPod to your computer's drive, then add the song files to your current iTunes library.
    You cannot use iTunes to transfer song files from iPod to computer, except for songs purchased from the iTunes Store.  However, there are third-party methods and utilities that can transfer from iPod to computer.  If you do a Google search on something like "ipod transfer," you should get some links.
    You can then sync your iPod to your "consolidated" iTunes library.

  • Installed photoshop on 4 computers years ago...they all got replaced before we deactivated it...now I am trying to reinstall on a new computer and it says it can't be registered to another computer...HELP!

    I need to get it installed on a new computer but it says I can't register it without deactivating it from another computer first.  Only problem is all of the computers it was registered on are dead now.

    Every time I go to that page it tells me to try troubleshooting, when I select what I need help with it loops me right back to the support page again and tells me to try troubleshooting.  So frustrating.  Adobe should seriously have a phone number people can call.  This is ridiculous.  I want to talk to someone not search online endlessly for hours.  Ugh.

  • FireFox 4 - why are my app tabs large and why do I not have a new app tab - the one with the plus symbol

    I just downloaded FireFox 4 and my tab bar at the top does not look like it should. The tabs are all large, I want just a small tab. I'm also missing the new tap - the one with the plus symbol.
    Please help

    Hi there!
    I just installed Firefox 4 and I had the same problem. To fix this is simple. You must drag the "add tab" from the modify toolbar options. If you do not see the add tab from within the modify toolbar options container. It's probably that it's already resting on the personal toolbar (just below the home icon). If so, drag the add tab icon to the main tab toolbar and the plus (+) tab will apear.
    Hope this helps!

  • I purchased Acrobat Standard and it's not compatible with Mac OS. What can I do?

    Really? How is it that I actually purchased from my Mac and when I went to use/download, and I get a dialog box with "The Adobe Standard edition is not available for Mac, please download on a windows computer?" What is available to work with my Mac?

    Hi rohaco13,
    Acrobat Pro is available for Mac OS. Please Contact Customer Care--an agent will be able to convert your Standard subscription to a Pro subscription, if you'd like (the Pro subscription does cost a bit more than Standard, however).
    Best,
    Sara

Maybe you are looking for