I had PSE 12 installed on my Mac that died a sudden death yesterday.
I had PSE 12 installed on my Mac that died a sudden death yesterday. I can't find anywhere to download 12....everything takes me to 13. After spending $$$$$$ on a new computer, I can't outlay another $79 to upgrade to 13. Anyone have any advice for me?
You need to go to this link:
<Download Photoshop Elements products | 13, 12, 11, 10>
Good luck.
Similar Messages
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Had pse 8 on a Windows 7 PC with a catalog backup on an external drive. Now have a Mac with OS Mavericks. If install pse 12 or Lightroom on the Mac will I be able to use the old catalog backup or must I start from scratch.
If you made a full catalog backup using the organizer's backup command, and you did it to a removable drive, yes, you can restore it to the mac. A backup made on discs will not work, though.
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PSE 10 Install issue with Mac OS 10.6.8
Hi,
I'm having trouble installing a copy of PSE 10 on a Macbook Pro (Intel 2.4 GHz) with Mac OS X version 10.6.8. I've tried downloading the software twice and get errors on both copies. Here is the latest error:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 23 error(s), 3 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirJZhvRqio/Assets1/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts/AdobeMingStd-Light.otf" to "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts/AdobeMingStd-Light.otf" Error 0(Seq 1343)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1343)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts"(Seq 1332)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1332)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL"(Seq 1152)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1152)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required"(Seq 1098)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1098)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
The second downloaded version made it farther than the first on the installation. It makes it to the installation of PSE 10 and then jumps from 60% installed to 98% and shows the above message. This is getting really frustrating given that it takes me several hours to download a copy of this software.
Any advice would be greatly appreciated.Hi Barbara,
Thanks for the advice. Unfortunately, it didn't work. I deleted (and emptied the trash) of the Adobe folder in the Hard drive>library>application support folders, uninstalled the partial install of PSE 10 using Adobe's uninstall, turned off the antivirus software, and tried installing from a new administrative account. Here is the error code from this most recent attempt.
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 23 error(s), 1 warning(s)
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirSAstoywp/Assets1/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts/AdobeMingStd-Light.otf" to "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts/AdobeMingStd-Light.otf" Error 0(Seq 1343)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1343)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL/Fonts"(Seq 1332)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1332)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required/PDFL"(Seq 1152)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1152)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Required"(Seq 1098)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1098)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
This computer has had some previous Photoshop versions migrated to it over the years (Photoshop 4.0 for OS 9, and Photoshop 7.0). Photoshop 7.0 stopped working after I upgraded the OS from Tiger to Snow Leopard, and I no longer have the disks or serial number so that is why I'm trying install PSE 10. Could these old versions (which I tried to delete, but did not have a specific uninstall version for) be a source of this issue? If so, is there a way to make sure they're all gone?
Thanks -
PSE 10 Install not starting Mac
I have OS X 10.6.6 and was given PSE 10 as a gift on disk. Trying to install and after inserting first disk - it is not recognizing the disks and will not play. I have QuickTime and it plays other DVD's just fine. I opened the disk folders and tried opening files... nothing has worked.
ThanksDid you try just disc 3? The (very limited and frustratingly lacking) instruction on the disc itself says "to install for mac os: start with disc 3".
I just bought this myself tonight; I have it installed but haven't figured out much else. -
PSE 8 install question for Mac PowerBook G4, "Does not support PowerPC architecture CPU..."
I am getting the following message during attempted install of Photoshop Elements 8 for my Mac PowerBook G4 (OS 10.4.11):
"This product does not support PowerPC architecture CPU. Please upgrade or adjust your system to meet these requirements."
I double-checked system requirements listed online before purchasing software, and also checked requirements listed on outside of box before opening it. All looked fine,
Searching Adobe help has turned up nada, any thoughts out there?
Thanks in advance,
LauraHi Laura,
I guess you must have missed something or misinterpreted something. Please check the requirements mentioned on the web page: http://www.adobe.com/products/photoshopelmac/systemreqs/
which clearly says that it needs an Intel® processor which means an iMac machine, Mac PPC are not supported in PSE 8 anymore.
Regards,
Ankush -
The new OS X Yosemite had been causing my desktop problem, it is taking more than 40 minutes to start up the computer and after managing to start it up,it take extra more than that to shut down the computer....why now?.
This is a support forum so you are certain to see people here who have had problems upgrading RAM. However, that shouldn't stop you. You definitely need more RAM. What kind of MacBook do you have? Run Apple menu > About this Mac > More Info. What does it say under Hardware > Model Identifier.
If your machine is MacBook 3,1 or later, you can support 4 GB RAM. If not, you will be limited to 2 GB or 3 GB, depending on the exact model. -
If I had lion pre-installed on my mac, will i have to repurchase it if i restore my mac?
Right now in the app store, it says 19.99 instead of purchased. If i restore, will I have to buy osx lion?
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
OR
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
How do I convert my files to iWork 09 so that I can open my files in Maverick?
You simply open the old files in the newer versions of iWork that work with Mavericks and the iApps should automatically convert the old file format to the new one.. but once that's done there's no going back to the old iApp version with your docs.
-
I just had more ram installed in my 2009 mac mini and now there is no audio at all.
Hi all,
I have a late 2009 Mac Mini which I update to mavericks. This was not a great idea. The performance has been aweful since upgrading. I finally looked into adding RAM. I was told by the Genius at my local store to buy RAM on line and bring it back to the store for install. I had the Ram installed today and I am satisfied that things function much faster now.
The problem now is that the computer does not make any noise. I have speakers plugged into the headphone jack but no noise comes out. When the system boots up, there are no beeps or tones audible. The speakers were all working earlier today when I unplugged everything to take the mini to the store. I also plugged the speakers jack into my phone and they work. I was able to connect a bluetooth speaker and play music through it.
I have tried to reset the PRAM but I"m not sure if I was successful. The instructions I have read for PRAM reset say hold keys until second chime is heard. I heard no chimes at all.
I am a novice when it comes to computers but I am good at following detailed instructions.
Any help would be graetly appreciated!Yes, this was an Apple retail location.
I made an appiontment thinking that they would sell and install the RAM. When I got there, the genius looked up the specs for my mini and said they did not sell what I needed. He explained that the mini was older and out-dated. He looked up the specs on what RAM i needed and suggested that I purchase it elsewhere and bring it back for them to install. He suggested that I purchase a new computer but I couldn't justify spending $600 or more. I am a very light user and would only be wasting money on a newer set up.
It was when I returned that I was informed (by a different tech) that Apple would not be responsible for any damage that might occur during the replacement.
I decided to proceed anyway thinking that an apple tech was less likely to do damage than I was.
After taking it in the back and swapping the chips, he brought it out, plugged it in and proceeded to open a bunch of Ram hogging apps, graphing software, and internet sites. I was happy to see that the performance was greatly improved and the spinning ball was not dominating the system.
After I hooked it back up at home and tried to play some music, I realized that there was no sound. -
I wanted to install windows for Mac and I had vista so I put I the disk and installed followed the steps it then it closed my computer wen I turned it on it went straight to windows and it asked me to install it and put in the windows box code I found out I didn't have it so I wanted to go back to Mac I shut it off and it just goes back to windows and asks me to put the box code how do I get rid of it and go back to Mac because no buttons work at the start and i can't take out the disk !! Help
The two other posts are correct... so I'll just clarify. What's happening right now is your system is trying to boot into Windows in order to finish the installation. What you want to do is make it boot into OS X. As mende1 indicated, with your system off, hold down the Option key and continue to hold it while you turn the system on. You will eventually be presented with an option to select which partition you would like to boot from. Choose OS X. After you get into OS X, again, as mende1 indicated, change the Startup Disk to OS X. What this will do is cause your system to automatically boot into OS X when you restart it instead of you having to use the Option key when booting each time.
Relaunching BootCamp Assistant will allow you to remove your Windows installation and partition. -
I really need help. I try to contact support to no avail. There simply is no option on the site, You are always referred to a further topic which has notihing to do with my problem. I bougnt a full master pack CS6 which I had installed on a mac for one year. Then, I decided to change it to another computer, so I sisintalled it according to instructions. In the meantime I got a free trial of creative cloud on that computer, but I gave up and decided to reinstall my cd-roms. However, everytime I try to use acrobat for instance it says that my trial period ran out! I disinstalled my cloud products, I am using my registered full master series items, they have nothing whatsoever to do with my creative cloud FREE subscription. If I try to cancel my free membership, it is to no avail, there simply is no such possiblity. I want to use the software I paid dearly for, not the cloud items I disinstalled and which do not interest me. How can I contact Adobe to fix it? It was no fault of mine, I did all I was supposed to, disintalling items before installing the right ones, but the system must have some error i am not responsible for.
open an app and click help>activate.
if you try to open an app and see a 'your trial has expired" window, click license this software and enter your serial number.
if you can't do either, run the cleaner and make sure cc is cleaned from your computer, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Had Photoshop Elements 12 on my other Mac that recently got smashed, new one has no CD drive. How do I install Elements with my product key? Purchasing an external CD drive is not an option at this time after forking over the 2500 for the new Mac...
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?
Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath. -
Has anyone had a problem installing PSE Elements 8.
I have installed PSE Elements 8 from a new boxed CD onto a new Dell running Windows 7 Professional (64 Bit).
PSE has loaded without any warnings and I get to the welcome screen OK. Organiser works fine but if I try and start Edit it just circles around back to the Edit prompt. I have tried getting in via Fix in Organiser which then advises Loading Elements workspace but then drops me back to menu.
I have tried all the Tech Note suggestions but after hours of trying am still no further forward.
I even downloaded and installed the trial version but I this performs in the same way.
All suggestions welcome. ThanksNo luck.
PE Editor does not open with Ctrl/Alt/Shift nothing...zilch
Running PE Editor from this point using Open produces error message. PE Elements has stopped working - Close Program.
Thanks anyway.
Problem has now been escalated to senior tech team within Adobe.
Date: Mon, 1 Mar 2010 02:47:01 -0700
From: [email protected]
To: [email protected]
Subject: Has anyone had a problem installing PSE Elements 8.
The only other suggestion is try re-setting the Editor preferences as this often fixes conflicts. You will also be able to check that this part of the application installed correctly.
Hold down the windows key to the left of Alt and press the letter E to launch Explorer
In the left side pane click on Computer
In the right pane double click on Program Files, then double click Adobe, then double click Photoshop Elements 8.0
Use the right hand scroll bar to move down the list of files and locate Photoshop Elements Editor With one hand holding down all three keys CtrlShiftAlt right click on the Editor file in the list and select open.
You should see a pop up box with the words Delete Adobe Photoshop Elements Settings File?
Click on Yes
Close down Elements and re-open it in the normal way.
Please let us know if that works.
> -
Just had Adobe Reader 11 installed on my Mac desktop. How do I extract pages from a PDF?
Just had Adobe Reader 11 installed on my Mac desktop. How do I extract pages from a PDF?
You can extract pages with Adobe Acrobat, not Adobe Reader.
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