I had purchased Adobe Premiere Elements along with Adobe Photoshop Elements for my MacBook Air
I had purchased Adobe Premiere Elements along with Adobe Photoshop Elements for my MacBook Air OSX Mavericks. Due lack of space I had to reiinstall OSX and could not retirieve from Seagate Back-up drive software in workable condition. Options please?
yehudaleib
All you should have to do is to go to the Adobe web site http://www.adobe.com.
Sign in with your Adobe ID and Password.
Then go the web page's Search field and type in "My Orders".
Follow the "My Orders" link to your orders, find the order corresponding to the version in question.
There should be an opportunity there to download a new set of installation files.
Do you have your purchased serial number? If not, I am not sure if it will be included in the "My Orders"
area. But, it should be in the "My Products" which you can access from the Search field. Click on the
name of your product in "My Products", and the serial number should be revealed.
Please let us know the outcome.
Thank you.
ATR
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Thank you for the question. It sounds like you would like to add some Apple Loops to your project. I recommend reviewing the following sections in Garageband Help:
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As per the EDU plan, users are entitled to get all the applications mentioned in this webpage.
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I updated PP to the 2014 version and every time I try to add video it crashes. It also crashes right away if viewing the media browser in thumbnail view. If media browser is in list view you can attempt to drag and drop video and then it crashes. I have tried the, \Plug-Ins\7.0, rename to 8.0 trick but that had no affect. I have updated the Intel HD 5000 graphics driver to the latest build as well and that had no affect.
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Problem with installing Photoshop elements 9 and adobe support advisor
Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank youIn the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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adobe updater is crashing with adobe photoshop elements 6 and mac os version 10.9.4 (on a brand new install) . How to overcome this ?
Maybe I typed it wrong ...it is unchecked.
This is the message I receive:
Process: Adobe Updater
Path: /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier: "com.Adobe.ESD.AdobeUpdaterApplication"
Version: Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type: X86 (Native)
Parent Process: launchd
Responsible: Adobe Updater
User ID: 501
Date/Time: 2014-11-21 12:39:47.691 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x93982952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x96f15167 pthread_kill + 101
2 libsystem_c.dylib 0x940f029c abort + 155
3 libc++abi.dylib 0x99fe06c9 abort_message + 169
4 libc++abi.dylib 0x9a00147d default_terminate_handler() + 264
5 libc++abi.dylib 0x99ffec30 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x99ffe64b __cxa_throw + 116
7 "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8 "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9 "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93983992 kevent64 + 10
1 libdispatch.dylib 0x96f1e899 dispatchmgr_invoke + 238
2 libdispatch.dylib 0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x93983046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x96f15dcf pthreadwqthread + 372
2 libsystem_pthread.dylib 0x96f19cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
ss: 0x00000023 efl: 0x00000206 eip: 0x93982952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 - 0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x90024000 - 0x90025fff liblangid.dylib (117) <F18F76C6-7E4B-34AD-AE81-C1C031BF2F7D> /usr/lib/liblangid.dylib
0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9069c000 - 0x906a5fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
...and it goes on and on.
Joy (Awbrey) Schichtl
[email protected] -
Hello. I have a problem with my Photoshop Elements 12 programm. I had restart my computer and I wanted to instal my Photoshop Elements 12 again but the sytem didn't accept my serial number. I get no answer per Mail and I didn't reach someone on my phone. Can you help me please? Thanks a lot Nana
1) Apps are not part of the backup, only data stored by 3rd party apps. But you can redownload the apps for free again if you use the same account you did when you bought them the first time. http://support.apple.com/kb/HT2519
2) See this article http://support.apple.com/kb/HT1766 and find out what's in your backup.
3) Backup your itunes+ library (http://support.apple.com/kb/HT1382 and http://support.apple.com/kb/HT1751), which will copy your Mobile Applications folder, and save your iphone backup folder as well
In other words, maintaining a backup of your computer is essential.
When you resync your apps from your computer to the phone, make sure your computer is authorized again. http://support.apple.com/kb/HT1420 -
I purchased ScanSnap and it came with Adobe Acrobat Professional. It was for a club. I am now leaving the club and transferring the scanSnap back to the club. BUT i can't find my Acrobat Pro disk. What should I do?
Thanks
Ron 6Hi ron6,
You can download Acrobat 9 Pro from: Download Acrobat products | 9, 8 and use the purchased serial number to activate the software.
Regards,
Rave -
Adobe Premiere Pro CS5 with Blackmagic Multibridge Pro
After having upgraded to Premiere CS5 and Blackmagic 7.6.4, I am experiencing a short list of undesirable video playback results (that were not present in CS4 with Blackmagic 7.6). The issues are likely specific to Blackmagic with Premiere, so I'll spare everyone the details for now -- If anyone out there is using a similarly equipped system, please chime in--I'd like to run some of this past you, see if you're having the same issues and troubleshoot either way. Thanks!
Windows Vista Ultimate 64-bit SP2
16GB RAM
Intel Xeon 24GHZ (dual quad-core 3GHZ processors)
CalDigit 2TB Raid
Blackmagic Multibridge ProIn the time since my original post, both Adobe and Blackmagic have released several updates, resolving most of the issues which led me to start this thread. Still, there are always quirks and curiosities specific to each editing system and its unique configuration, so I'll just bump this thread with an open invitation to anyone--with problems, questions, kudos or curiosities--regarding the use of Adobe Premiere Pro software with Blackmagic Design hardware.
OS: Windows 7 Ultimate 64-bit
CPU: 24GHz (dual quad-core Intel Xeon E5450 @ 3GHz)
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I had been using iMessage all along with my friend who is using an iPhone 6. I choose to send a sms to him as I do not have any connection, after that there is no way I can send him an iMessage again. Can anyone advise how do I switch back? I had tried resetting the network setting, toggling off the sms but to no avail.
Thank you.
RegardsWhat do you mean you choose to send him an SMS because you don't have any connection. What kind of connection? Delete the thread with that individual that you sent via SMS, and as long as you have iMessage activated on your device and your friend has an active data connection, it should recognize that and send as an iMessage. Another scenario is to have the friend send you a message that you can respond to.
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Premiere Elements 7.0 and Photoshop Elements 7.0
I currently run Premiere Elements 4.0 and Photoshop Elements 3.0 on a Dell Pentium 4 Dimension 8300 with 3 gigs of Ram with Windows XP. I am considering upgrading to Premiere Elements 7.0 and Photoshop Elements 7.0. Will Premiere Elements 7.0 allow me to import my Premiere Elements 4.0 projects, or do I have to keep PE 4.0 on my computer? Also, will Photoshop Elements 7.0 import my Photoshop Elements 3.0 Collections (as created) or will I have to re-Tag my photos as well as organize them into Collections again? Thank you.
David,
>Also, will Photoshop Elements 7.0 import my Photoshop Elements 3.0 Collections (as created) or will I have to re-Tag my photos as well as organize them into Collections again?
In general I think that your PSE 3 tags and collections will be carried forward when your catalog is upgraded from PSE 3 to PSE 7. What were "Collections" in PSE 3 will become "Albums" in PSE 7.
Now it is very important that in the PSE 3 Organizer BEFORE your catalog is upgraded, you do
-- Reconnect All Missing Files
-- Catalog Recover
These commands are available from the File menu of the PSE 3 Organizer. They "clean up" your existing PSE 3 catalog and a clean catalog can avoid many potential problems during the upgrade process.
You did not ask about any "Creations" in PSE 3 and I do not think the Creations (Slide Show or Photo Book is an example of a creation) will carry forward from PSE 3 to PSE 7. So it is good if the info that you do need is the PSE 3 Collection rather than a PSE 3 Creation.
Here are some Adobe techdoc references about upgrade to PSE 7 Organizer
http://www.adobe.com/go/kb404990
http://www.adobe.com/go/kb404991
and in general I would scan the list of top issues techdocs at
http://www.adobe.com/support/photoshopelements/
The 2 I suggested above are on that list.
Be aware that the format and folder locations of the PSE catalog changed significantly between PSE 5 and PSE 6 (the 1st techdoc discuses this), so as you are migrating from PSE 3 to PSE 7 there will be some difference and how much you notice differences may depend on how deep you went in to PSE 3. The second techdoc, which discusses placing the PSE catalog in a non-standard folder location is one example of such a case. I say this not to scare you, but instead to make you aware of the potential for differences if there is initially a glitch in the upgrade process on your system.
Also, I strongly recommend that you give the PSE upgrade part of your question broader exposure by posting it over on the Photoshop Elements forum in the Technical Issues subforum at
http://www.adobeforums.com/webx/.3bbb4ab0/ -
Problem with registering Photoshop elements 13
Hello,
it would be great if somebody could help with the following.
I have problems with regstering Photoshop elements 13.
The problem is described in Anmeldungs-, Aktivierungs- oder Verbindungsfehler | CC, CS6, CS5.5
I tried with all 4 offered troubleshootinh steps and found no issues -> I can access http://www.adobe.com, https://www.adobe.com and https://lm.licenses.adobe.com, firewall is switched off, time is correctly set and global sign root CA is installed in my trusted root store ...I still I cannot access adobe's registration server and complete registration.
Interestingly the following web page is offline: www.adobe.com/go/getactivated_de
Any ideas what could be the problem?
Is the registration service offline for German customers?
Am i missing something?
Thanks!
Kind Regards,
StephanAfter unzipping Photoshop Elements 13, I received a error message saying
that PSE had detected an impending shutdown of my computer, and that I
should shutdown and restart the computer. I had two button choices:
ignore or quit. Given those choices, I quit, then shutdown the computer
and restarted. I again unzipped PSE and attempted an install. This time I
got a error message saying an installer was already running and I should
shut it down. Having no clue as to how to shut down an installer, I
attempted (FOR 6 HOURS) to obtain assistance from Adobe technical support
and either waited for a return call, waited on hold, attempted to
communicate with someone who I could not understand from India, or was told
technical support was not available on the phone for PSE. I finally gave
up and went to Chat. There, attempting to explain what the problem was,
(see above), I guess I took too long to respond, the chatter closed the
chat, and I was not able to reconnect to chat. After 5 attempts were
denied, I contacted a friend who has computer operations experience. After
an hour of attempting various things, he told me to hit "ignore". PSE
installed correctly and I'm now using it. This was an extremely shoddy
performance by Adobe -- first a glitch in the install process, and then no
help from tech support.
On Thu, Nov 6, 2014 at 4:00 PM, Jeff A Wright <[email protected]> -
I have Adobe Video Collection V2.6. (Adobe Premiere Pro 1.5).
All of the collection will load on my system except Adobe Premier Pro.
My system is:
Dell Precision 670 Work Station
Intel Xeon CPU 3.2GHz
3.19 GHz, 2.00 GB of RAM
MS Windows XP
Professional x64 Edition
Version 2003
Service pack 2, v.4566
When I try to load Adobe Premiere Pro I am presented with the follow statement:
Runtime Error
Program…iles (86)Adobe\Premiere Pro 1.5\Adobe Premiere Pro.exe
Question: How do I correct the Adobe Premiere Pro 1.5 Runtime Error? Any help would be appreciated.
Thank you.
NotAProBill and Harm,
I spent 16 hours yesterday blending everything from Microsoft and Dell that
I could find relating to my problem. During all of this I lost all sound,
including playback and record on Adobe Audition 3 on another partition. I
worked until midnight last night and came back to my computer this morning
at 2:00 AM to continue. When I turned on the computer and checked, all of
the icons for the CD & DVD units, internet phone were in place and
everything worked. Adobe Audition now records and plays back...just like old
times. I have no idea which of the changes I made corrected my problem but
the problem is solved. Just wanted you gentlemen to know. It is reassuring
to know that there are folks “out there” a novice can count on. I will now
add the 8 GB of RAM but will not move to Windows 7 as yet. Thanks again for
your help.
Tom -
Switching from Adobe Premiere Pro CS6 to Adobe Premiere Pro CC
I am currently renting Adobe Premiere Pro CS6 through the creative cloud. What all would I have to do to switch to Adobe Premiere Pro CC. Is there anyway to just switch from my current subscription with Adobe Premiere Pro CS6 to Adobe Premiere Pro CC. Or would I have to buy a whole new subscription to upgrade to Adobe Premiere Pro CC?
the acrobat dc installer will uninstall your acrobat pro xi. you'll see a warning when you start the installation.
i don't know if there's a migration issue but dc seemed to pickup my acrobat x signature and my recently opened pdfs. here's more info, https://helpx.adobe.com/acrobat/faq.html
i just watched a couple of videos about it and it looks very impressive.
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