I had the pages app on my macbook but had to put in new hard drive. Can I download pages again for free?
The Apple folks said I could download any apps I had purchased previously but were lost when my hard drive died. Now have the new hard drive, but don't know how to obtain Pages free from the App Store.
Welcome to Apple Support Communities
If you purchased Pages in the Mac App Store, open the App Store, log in with your Apple ID, go to Purchases and download that application. If you don't see it, check that it is hidden, and if so, unhide the application > http://support.apple.com/kb/HT4928
If you purchased Pages on a DVD, insert it and install iWork. Then, open > Software Update, and install the latest version
Similar Messages
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I just had to put a new hard drive in my Macbook. How do I "backload" my Ipod tunes back into Itunes on the new hard drive I had installed?
Somebody told me that as soon as I connect the Ipod to the computer, Itunes will will wipe it clean and install what is in the Itunes library (which is nothing) and that I would need some sort of software to accomplish this. Does it matter that the tunes on the Ipod were all uploaded from cd's and not purchased?
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I have a ipod classic 160GB and it's not showing any music anymore, but there is still showing 7GB of memory being used, and I don't have it backed up on my itunes, since I had to put a new hard drive on my computer. Any suggestion to find out whats on that memory or to get it the music back, there is approximately over 1400 songs on it?
What is the memory being used by, is it Other? If it is, that means the iPod can no longer read the music, so it has put it all in "Other".
The usual fix for this is to allow the iPod to Sync with its iTunes Library. If that doesn't work, the next option is to Restore the iPod using the Restore command in iTunes, on the Device/Summary pane.
Unless you are very (very) lucky, I suspect that you are going to have to Restore your iPod. Restoring will remove everything form the iPod and put back onto it only what it finds in your iTunes Library, which you say is currently empty.
If you have to rebuild your Library after this issue, by adding all the music back again, this is going to be hard to hear, but for the future, you may want to consider always having a backup of your library. The easiset way to back the Library up is;
if the Library is small enough, burn it to a DVD, as digital files, not a "music CD".
If your Library is too large for a DVD, buy yourself an external hard drive and copy the Library onto the drive. Remember to update the backup every so often. -
i have a macbook pro and i put a 500 gb hard drive but know pro wont start up but when i firewire it to another mac the harddrive seems to be fine
When you formatted the drive, before installing OSX, did you click Options on the Partition and select Mac GUID Bootable ?
Just because it mounts as an external does not mean it's a bootable Volume ... -
My computer's hard drive went, so i replaced it and installed windows 7, i down loaded itunes and all purchases where there to download except my audio books. Any Ideas?
The difference is that the providers of the audiobooks have not granted a license to Apple to allow redownloading. Unless and until they do, Apple cannot provide that feature.
Regards. -
I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?
You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. After you finish Setup Assistant will complete the installation after which
you will be running a fresh install of OS X. You can now begin the update process
by opening Software Update and installing all recommended updates to bring your
installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
Apple put a new hard drive into my MacBook Pro and updated it from Lion to Maverick. They did not put iPhoto and iWeb on it but I did have it in Lion. They also didn't put Pages, Keynote or Numbers back on it until I argued with them. Of course, I didn't have my data backed up. My hard drive was destroyed when I tried to install the update of Mavericks myself. I should not have to buy iWeb and iPhoto when I already had them. Suggestions?
cwhargrave,
have you tried looking in the App Store, to see if you can redownload iWeb and iPhoto there gratis?
If you haven’t done so already, you should purchase an external hard drive to act as a Time Machine backup destination, so that you’ll have an option to rollback to a working environment if a new OS installation is troublesome. -
I had to install a new hard drive on my macbook air and now I am getting unkown error whenever I try to login to itunes. Apple support suggested I reset my password so I did that and still the problem is occuring. Itunes and the app store are working normally on my ipad and iphone. Does anyone know what the problem is. The new disk was installed in France coz I am on holiday there. could there be something I need to change in my settings? I need help urgently as I am trying to finish an assignment and need to be able to access and download from icloud.
Hi Stacey,
Thanks for visiting Apple Support Communities.
You may find the tips in this article helpful with resolving the error you're seeing:
iTunes Store: "An unknown error occurred (-9808)"
http://support.apple.com/kb/TS2753
Best,
Jeremy -
I backed up my macbook pro before having a new hard drive installed. They installed Maverick for me, but now My Book says its not compatible and I can't restore my files and pictures from the external hard drive. What can I do?
Simple if you have a complete backup of your old drive erase the new one and restore from your Time Machine backup. That will put your Mac back to exactly like it was before you had the hard drive changed.
In all honesty I have no idea why most all the Apple stores upgrade every Mac that comes through to Mavericks.
To do the erasing and restoring you need to either boot from the original system discs that came with your Mac or if it came with either Lion or Mt Lion use the Online Internet Recovery system. To boot to that at startup hold down the Command + Option/alt + r keys and keep them held down until you see a globe on the screen. Once thje Mac OS X Utilities screen loads use Disk Utility to Repartition the drive as one partiotion to remove all data from it. Then when that is done exot disk Utility and select Restore from Time Machine Backup. Have the TM backup drive connected before you start this process. -
I recently had to install a new hard drive in my computer. This caused me to have to reload all content back to my iTunes and iPod. I have many apps on my iPod and i don't know how to transfer those back to my iTunes. Can anyone help?
Right clicking on your ipod in the device list an d choosing "transfer purchases" will copy apps and bought media from iTunes to your computer. Due to the new iTunes library on your new HD, iTunes will erase your ipod during the first sync. To save your data to the computer take a look at this article about saving data from your device to a computer: http://support.apple.com/kb/HT4137
Basically it's backing up manually, transferring her purchases (apps and bought music), letting iTunes erase the ipod due to the new iTunes library, and restoring from the manual backup again, to get all the data and settings back.
Make sure your new computer account is authorized in iTunes. Disable autosync in itunes, connect your ipod, right click on it in the device list and choose backup.
This will save data, pictures and settings to itunes. See what's included in this backup here: http://support.apple.com/kb/HT1766
Transfer your purchases the same way to copy all apps and bought media from the Store to your computer.
Set up at least one contact and event on your computer to be able the merge your calendars and contacts after your ipod got wiped during the first sync.
The rest of the data can be restored from the backup you made.
Restoring: http://support.apple.com/kb/HT1414
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0 -
Greetings everyone
as the title says, ive had to install a new hard drive and i want to transfer my old itunes library onto the new drive, maintaining all playlists/play counts/ratings etc, album artwork if possible. The old hard drive is installed as a slave drive and is completely acessible, but due to the boot files being corrupted i cannot use it as the main drive and therefore operate my old itunes. Also, my ipod no longer contains my music library as itunes synced without my permission and wiped it.
The only thing i have tried is copying all of my old music files from the old drive by selecting 'add folder to library' and then the old drive, then replacing the new itunes library.itl file with the one from my old itunes. This restores all my playlists and playcounts but when i try to play any of the songs it says that the files could not be found, and i dont fancy locating 8500 music files individually!
Thankyou for taking the time to read my post, any help will be greatly appreciated.Ah, my reply was based on the assumption that you had a default installation of iTunes.
i.e you had all your music in the iTunes media folder inside your iTunes folder.
If your iTunes folder is so small compared to the amount of music you have, you must have a different arrangement.
This complicates you situation considerably.
iTunes can cope with moving around as long as all the music is in the iTunes media folder, not not if it isn't.
Your first step should be to get iTunes working on the old drive. This will involve editing the xml library file so that the drive letter is correct and then rebuilding the library from the xml file.
Then you will need to consolidate your library which moves everything into the iTunes media fodler. After that you will be able to use my first suggestion.
Step 1
Find the iTunes folder on the old drive and copy the two library files somewhere else so you can find them again. That's iTunes Library.itl and iTunes Library.xml.
Now open the copy of iTunes Library.xml with WordPad.
Look for lines starting:
Location
These contain the paths to tracks.
You will need to use a find/replace to change the drive letter so that it is correct.
Make sure that you include enough in the "find" so that you only change the right thing.
Maybe /c:/ and replace with /d:/ or whatever.
After that, tell iTunes to use the library on the old drive with a shift key start.
Hold down the shift key and start iTunes, keep holding the shift key until you are prompted to choose a library. Navigate to the iTunes folder on the old drive and choose iTunes Library.itl.
Then use the method in the following article to rebuild your library;
http://support.apple.com/kb/HT1451
Unfortunately the date added will be today for all tracks.
If iTunes works correctly after this, consolidate your library
File>>Library>>Organize>>consolidate
This copies all tracks into to iTunes media folder and could create a problem if you do not have disk space so don't do it if you are unsure about free disk space.
Check that iTunes works OK and then use the first method.
Message was edited by: polydorus -
I had to get a new hard drive, now illustrator says my license is expired and I have to get reactivated. When I used the phone support and entered in all the numbers, a recording comes up saying that my reactivation numbers are invalid. What can I do so I can start working again in illustrator
Where did you purchase illustrator. It sounds like it was from a shady dealer. I would contact Adobe and see what you can do.
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I Have had to have a new hard drive fitted to my sony computer and it has wiped everything off. I have reinstaled itunes, how do i sync the info on my iphone to my computer as i cant seem to sync the contacts or the music. Please can sombody help me as i'm not great with computers?
If you don't have the prior computer backup files, you may want to look at this to get your information from the phone:
http://www.wideanglesoftware.com/touchcopy/index.php -
My laptop crashed and I had to get a new hard drive. How do I get the music from my iPod back into iTunes Library?
See this excellent user tip from another forum member turingtest2 outlining the different methods and software available to help you copy content from your iPod back to your PC and into iTunes.
Recovering your iTunes library from your iPod or iOS device
B-rock -
I have Windows 8.1. I have had PageMaker 7.0.1 working fine on desktop for MANY years. Had to get a new hard drive. Now computer doesn't read the PM DVD. so I can't reinstall it. Can anyone help?
Sorry, but the chance of ever getting PM to work on Windows 8 is somewhere
near zero.
Buy a very old computer or move to a new application.
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