I had to reboot my iMac, it froze... When I went to reboot it started up as usual... Made power sound, showed apple logo (white screen)... And pin wheel started after 3 to 4 mins., went tblack screen with error messages. Rebooted 5x, won't go paspinwheel

I had to reboot my iMac, it froze... When I went to reboot it started up as usual... Made power sound, showed apple logo (white screen)... And pin wheel started after 3 to 4 mins., went to black screen with error messages. Rebooted 5x, shot off power source, disconnected external devices... Now won't go past pinwheel... Since it does not go to black screen, I cannot convey error messages... Please advise what I could try... Thank you... I have an iMac 2009... Upgrade operating system to new system this spring... Don.

It is guitardad's again... I read past topics on this issue... As I am not overly computer savvy, I want to be careful that I don't mess things up further... Of course the extended warranty is done... There is talk about booting from the system disc...  I'm not sure if this is the first thing to do or not... Can the support community, advise me on what logical steps I should take ( in order) or direct me to a website and/ or you tube video that walks one safely through the processes... Once again thank you for reading and offering your advice... I am on fixed $$$ so I'm trying to avoid calling apple, unless I have no options and/or the suggestions do not resolve the issues... Tx again Don.

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