I had to reinstall Acrobat Standard 8.0. It will not update and I cannot manually update it.

The link to manually update to 8.1 does not work. I'd like to update to 8.1.7.

To manually update AA8, you can go to http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows. Start your downloads with the most recent update and note what version is needed for that update. Then download back to the version you have. This process allows you to figure out which updates can be skipped. Then install the updates in order. You only need to reboot after the last update. If this is the process you tried, the other need is generally to log in as the administrator and disable anti-virus.

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I have Creative Suite 6 Design & Web Premium installed on my HP Windows 7 laptop. All of a sudden Acrobat Pro will not open and I cannot reinstall. Get errors 2203, & Error-Install MSI payload failed with error 1603. Help.

I have not been able to reinstall Acrobat Pro on my laptop. I have Suite 6 Design & Web Premium on my HP laptop. I have Windows 7 operating system. All of a sudden Acrobat Pro will not open so I uninstalled and tried to reinstall the program.
The error messages I get are:
ERROR: Error 2203.Database: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error -2147287035.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 2203.atabase: C:\Windows\Installer\12102c.ipi. Cannot open database file. System error - 2147287035.
ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
Help PLEASE!

Hi Patricia ,
For error 2203 ,please refer to the following link.
https://helpx.adobe.com/creative-suite/kb/error-2203-install-creative-suite.html
For error 1603 ,refer to this link.
https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
Let us know if this solves the issue .If required ,we"ll surely assist you further.
Regards
Sukrit Dhingra

Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.

In trying to install Adobe Acrobat X Pro from either a purchased DVD or from an Adobe download I get an Error message: Error 1310 and the installation will nor proceed. It asks to verify access to C:\Program Data\Adobe\ Adobe PDF\Distiller\Startup\example.ps. This complete directory is present in my C:\ drive. How do I verify this access and what must be done to successfully install Acrobat X Pro?

don't use email.
open your thread in a browser, Re: Error 1310 on trying to install Adobe Acrobat X Pro. Software will not install.
and click the camera icon to insert an image.

I need to reinstall Acrobat standard XI. I have my serial number, but don't know where to download

Computer crashed. I need to reinstall Acrobat standard XI. I have my serial number, but don't know where to go to get the download. I have no disks. Help!

if that was supplied by dell, https://smartsource.dell.com/

I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I did it again. Now it will not run and I get an error message saying that firefox is running and you can only run one at a time. I can't figure out what is running.

Because of a problem, I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I uninstalled/reinstalled it again. Now it will not run. I get an error message saying that firefox is running and you can only run one at a time. I have uninstalled multiple times and can't figure out what is running. The is only one Firefox installed and it is not open. What does this mean and how do I fix it?

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/880050]]

HT1222 Last time I did an update...I lost most of my music...thousands of songs and had to reinstall them!!!! I am scared as **** to do another update!! I have radio shows to do and can't afford to spend the time with this. Help anyone?

Last time I did an update...I lost most of my music...thousands of songs and had to reinstall them!!!! I am scared as **** to do another update!! I have radio shows to do and can't afford to spend the time with this. Help anyone?

A bit late for this advice now, but hopefully you'll know what to do next time.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Had to have my hard drive rebuilt in my PC (not Mac). When I reinstalled my music library from iTunes, several of the songs did not download properly - they appear in light colored ink on my library list but the songs will not play and will not synch

Had to have my hard drive rebuilt in my PC (not a Mac). When I reinstalled my music library from itunes, some of the songs did not properly download. They appear in light colored ink, but will not play and will not synch with my iPod. How can I get all of my songs back?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

My computer had to be wiped clean and I had to reinstall my Photoshop Elements 5. I keep getting this message: The Adobe Updater could not be started. Please reinstall the application and components.

My computer had to be wiped clean and I had to reinstall my Photoshop Elements 5. I keep getting this message: The Adobe Updater could not be started. Please reinstall the application and components.
I need to take care of this. I have reinstalled it 3 times and still get the same message.
Any suggestions?

Firefox is trying to update but it can't because Firefox is running
Open the task manager with Ctrl + Alt + delete. Click on the Processes tab and find firefox.exe. Click End process

After loading the latest Aperture 3 update, aperture will not load and it appears to have corrupted 10.6. 10.6.7 now appears to be missing from the computer and my administrator status has changed to standard.

After loading the latest Aperture 3 update, aperture will not load and it appears to have corrupted 10.6.7. and now appears to be missing from the computer and my administrator status has changed to standard. Update Software says I need to do update to 10.6.7 which I can't do because administrator privileges are gone. I didn't back-up with Time Machine ,BAD, but I have all files backed-up on another hard drive. Should I just reformat and start over? Any ideas or help would be appreciated.

PROBLEM SOLVED! For me at least!
Apple Support gave me the clue - I had run Migration Assistant, and it had obligingly replaced a system file (/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager) with the equivalent from my old system.
I reinstalled 10.6.7 using the DVD supplied and all is well.
The moral is - don't use Migration Assistant.
Along the way Apple Support provided me with a link to download Combo update 10.6.7: this could not be installed on my iMac.
Hope this helps.

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

My Mac Acrobat XI 11.0.7 will not save as WORD/ PowerPoint / etc.

My Mac Acrobat XI 11.0.7 will not save as WORD/ PowerPoint / etc.
Is there anything I should check out or turn on so I can save PDFs at PowerPoint?

Rave
Whenever I try to save a pdf to WORD, POWERPOINT OR HTML page I get this error --- Save As failed to process this document. No file was created.
Problem occured when I upgraded to XI. I am using a Mac OS X 10.9.4 and Mac Office 2008.
I have been on chats with Adobe online and on the phone several times and they can resolve the problem.
I have uninstalled and reinstalled Acrobat XI but still have problem
Len

Acrobat Connect Pro 7.5 will not open MS Outlook 2010

I have recently updated my OS to Windows 7. Acrobat Connect Pro 7.5 will not open MS Outlook 2010 with the preformatted email message after submitting via the Email Invitations button. MS Internet Explorer 8.0 goes to a blank page. Is there a compatibility issue with Acrobat Connect Pro 7.5, MS Outlook 2010, and/or Windows 7?

WhOaGRL86 wrote:
its been running for months, with no problem what so ever
You were running a non-Intel version on an Intel Mac. You might not have run into problems before but it was only a matter of time. You cannot run an old version and then install brand new versions of ProKit and QuickTime - it will just break.
So you can either reinstall everything from scratch and then just keep it as it is without ever installing software updates, or you can upgrade to FCP 7. I recommend the latter.

Adobe Acrobat Reader 8 Pdf files will not open normally

This applies to all Pdf files.
Double click or right click>click "open."
Receive: Adobe Acrobat Reader is required to view the file. Would you like to install Adobe Acrobat Reader now?
I had Adobe Reader 9. Experienced problem described above. Uninstalled and installed version 8. Same problem.
I have three computers with only one with this problem. PC Windows XP SP3.
Please advise.
Robert.

I have opened: https://courses.worldcampus.psu.edu/public/diagnostics/Acrobat.html I click on test page and it downloads Acro_Test.pdf 5..8kb -- psu.edu,then I open the page, the hour glass comes on and goes off without ever opening. The Reader software in my program file.
Don't keep sending the same message. it does'nt work
Paul
From: kglad
To: ps walker
Sent: Monday, April 08, 2013 2:43 PM
Subject: Adobe Acrobat Reader x11.0.02 will not open
Re: Adobe Acrobat Reader x11.0.02 will not open
created by kglad in Downloading, Installing, Setting Up - View the full discussion

I am having problems exporting my time lapses from quick time pro i need to save my files as photo jpegs but the standard video compression window will not open fully,

i am having problems exporting my time lapses from quick time pro i need to save my files as photo jpegs but the standard video compression window will not open fully, it just keeps my mac (old 1.6Ghz 2.5 GB sdram G5 still good for most stuff i need) spinning for ever but i can see compression type H.264 selected and the other setting but i can not select any other options as it still thinking but never opens! why is this happening how do i get round it?
my work flow is: 300 images shot on a 5d mark II medium jpegs opened in Light Room cropped to 16:9 then exported and opened in quick time i can save a .mov H264 giving me files sizes of 14 mb for a 16 second time lapse, mp4 9 mb. the only way i can get large files is saving as a self contained movie then i get 300mb files.
i need to save my files 1920 x 1080 photo jpeg codec as i want HD quality.
i am sure there is a simple way round this?
thanks guys!

It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions.
How large is your hard drive and how much hard drive space do you have left?

I have installed latest update for itunes but it will not install and I receive a message Apple Mobile device failed to start. I have uninstalled and reinstalled itunes but have the same problem. I am using windows 7 and internet explorer

I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!

Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

I had to reinstall Acrobat Standard 8.0. It will not update and I cannot manually update it.

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