I had to uninstall PSE 12 can not reinstall it, how do I do it???

Since I bought the paid version of PSE12 I have had nothing but problems. So folks said uninstall it, of course I was hesitant, since it did not seem to work well when my IT guy installed it.
Si I did today, have a disc and the # and it almost is finished, when this shows up:
The following applications are using files that need to be updated by this setup.
Close the applications and click retry,
It will not go any farther.
Called customer service, who kept me on hold for 20 minutes, barely could understand her, than she sent me to forums.adobe.com
I am so irratated. My 8000, pictures have dissapeared and how do I get this reinstalled???
Can someone please help me.

Uninstalling PSE does nothing to your pictures. They are stored separately from the catalog.
What exactly does the message tell you to close? Which programs?

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