I had to update my iPhone 4 to iOS 5 version. When I let it finish, it said my phone wasn't compatible?

I had to update my iPhone 4 to the new iOS 5 version, so I did. When I plugged my phone into iTunes and let download complete, it said my phone could not be restored and it wasn't eligible for the required build. Why did it do that, and did my phone say to update, when my Macbook won't let me update?

There is an alternate method in this thread that you can try if you are unable to locate and disable all of your AV/AS software:
https://discussions.apple.com/message/16407629#16407629

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    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 6.1.x
    iPhone 4S                                    iOS 6.1.x
    iPhone 5                                      iOS 6.1.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
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    iPod Touch 5                               iOS 6.1.x
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    iPad 2                                          iOS 6.1.x
    iPad 3                                          iOS 6.1.x
    iPad 4                                          iOS 6.1.x
    iPad Mini                                     iOS 6.1.x
    =====================================
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    Upgrading iOS
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       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
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    See this Discussion
    https://discussions.apple.com/message/21134273#21134273

  • HT4972 IOS:How can update my iphone 3 to IOS 5

    IOS:How can update my iphone 3 to IOS 5

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    Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
    iCloud: iCloud storage and backup overview
    When your phone was connected to your computer, you should've seen an autoplay which would've allowed you to import your pics to your computer as you would a digital camera Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support

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