I had unautorized purchases in my credit card
I just notice that there were a lot of unautorized purchases in my credit card from itunes.
Do you have kids? They may have made in-app purchases.
You can block in-app purchases by using Settings>General> Restrictions
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom
Similar Messages
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I had just made a purchase on my credit card and there is no credits i need to resolve my prob
i had just made a purchase on my credit card and there is no credits i need to resolve my prob because i still have remaining bill and i want to cancel the remaining and i cant download any app until i make this payment so plz if anyone has an idea how to resolve this kind of prob tell me plz .
All purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will cancel the purchase : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they don't then you won't be able to download anything else (including app updates and redownloading) from the store until you have paid what you owe. -
I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96653) -
I need to use up all my credits in ITunes but only have $.25. How do I do this as nothing is worth $.25? The reason I need to do this is to change my country for purchases on my Credit Card that is not a US credit card
Click here and ask the iTunes Store staff to zero your account balance.
(114902) -
Someone puts iTunes Store purchases on my credit card !!! I took the last purchase from my account in 2009, is it possible to find out which account abuses my credit card?
Follow the instructions here > How to report an issue with Your iTunes Store purchase
And if you have not already done so, change your Apple ID password ASAP > Apple - Support - Apple ID -
I have reset my credit card number to a new one, however i still experience unauthorised purchase from this credit card. Would appreciate if you could refrain any purchase from this credit card. Tq
Zulkefli
<Edited by Host>Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
You should start by changing the password on your account.
Start here, change your country if necessary and go to manage your account > Password and Security. -
I have a lot of apple purchases on my credit card statement. They're not mine but they could be my daughters. How can I see a list of my itune purchases to cross reference?
Thanks. Sadly I always seem to have trouble following even the simplest and clearest directions.
I went to iTunes>Store. I swear 'view my account' doesn't exist, but i did see 'account'. The drop down menu only listed options to do with orders. No mention of purchases.
I then rang the local apple store and an 'Applette' guided me through the apple website so I could report my problem. Even then, we encountered a button that was invisible to me. It only showed itself in the 'mouse-over' state as my cursor changed into the pointing hand. Sheesh!! Such is my luck.
Anyway, the 'Applette' agreed that it was suspicious that I hadn't received an emailed invoice for any of the contentious purchases. I may well have been hacked. The problem has not been solved but it has been reported.
Thanks again. -
HT201079 Purchase using two credit cards, different billing addresses.
I made a purchase using two credit cards, one is mine and the other is my mother's. We each have different billing addresses, but it is all under my billing address. Is there going to be a problem with the order?
For any order (free or paid), once it has been submitted and processed successfully, you may not need to worry about this order any more.
If you worry about this, wait for the receipt sent to your email address.
I don't use multiple credit card to make purchase so I cannot duplicate your issue. Sorry. -
How many times i can purchase using a credit card on the day
how many times i can purchase using a credit card on the day
That would depend on the company your credit card is with.
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HT201303 I have un autorized purchases on my credit card
I have un autorized purchases on my credit card from I tunes
Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store
Change your password. -
I have tried to update my billing and account information which I was able to but in the billing section it keeps saying that the info doesnt match the bank info and the only thing was that the credit card had expired and I am still using the same one but cant buy a song, keeps saying its not correct.
Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.
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I was charged three times for the same purchase on my credit card...how can i resolve this?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
at first my credit card was valid and then when i purchase something my credit card was decline. how can i solve this? anyone?
Accepted form of payment
http://support.apple.com/kb/HT5552 -
ON December 31 I had purchased some poker chips from my credit card, and my credit card was denied, but when I took a look. At my bank statement, there were 11 purchased of $9.51 a total of $104.96 pending from apple, I have purchased many items from the past n now my card was denied, if my card was denied then why was there a $104.96 taken frm my account, either apple return my funds back to my account or tell me why is there a pending on my account, I purchased poker chips fom the game zynga, my card was denied, but my account says $104.96 was taken, please let me know wat is the problem n can u tell me how this can be resolve
Hi,
Sorry to hear about your problem but this is just a member to member forum.
You are not talking to Apple.
Contact your bank and card provider.
Hope you get it sorted,
Regards from England,
Alan -
please help me i already input another card and the securitycodes but the device said for assistance,contact iTunes Support at www.apple.com/support/itunes/ww/.
it doesnt help at all please help me
i want to purchase and change credit cardThis is a user-supported forum. You are talking to other users here, not Apple. As the advice suggested, contact iTunes Customer Support at: http://www.apple.com/support/itunes/contact/
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