I hate to leave but I'm ready to pay to get out
I have been a loyal Att customer since the first bag phone hit the market. I cannot tell you how many phones I've bought over that period. I've had no problems at all until recently.
I, a long with my daughter and daughter in law went to our local store in Mobile and I upgraded to a Note 4. I did so because it is best for my occupation. I have to keep certain information about my special ed students. I found this to be ideal. I was an apple person for years, but they talked me into a galaxy lll and before long, they introduced me to the Note 4. This was my first purchase under the NEXT plan. When I learned of the cost of the phone. ...I shuttered. But, I figured 30 bucks a month was a cheap price to have vital information about my special needs kids.
Upon getting it, I put. ...or I THOUGHT I had insurance on it as I told the sales rep I no doubt needed insurance. Well, one day while at work, actually on my break, I removed my case to clean it and the phone. Well, I got a call out across campus to a child in need. So, I put my phone in my jacket pocket and ran to the area of need. Upon my getting there, I found the student in a full breakdown state. As I tried to restrain her, which I'm certified to do so, her arm hit my pocket and sent my Note flying. For days had a partial screen and then it went black.
I contacted AT&T and found THERE WAS NO INSURANCE ON MY PHONE! I was shocked, angry, and in disbelief. How could this have happened? I know the rep was speeding through the contract review to get to others, but never do I remember anything about insurance. ..with the exception of telling her I needed every type of insurance in my occupation. She even laughed.
I've now gone back to my slow functioning galaxy lll, but I feel completely let down by AT&T. I hate the thought of leaving, but I've lost the feeling.of security. I feel like a number. I have several lines on my plan, along with an ipad. I'm thinking I'll just have to go to the minimum until I pay that Note 4 off. I can just keep that line for an emergency.
I can get 2 new phones, one being a 4 and the other being a 5s for 1/2 the prize. I regret this, but after 26 years of being a faithful and supportive customer.....I can't get past this.
Hi there! @TheresaWiggins
Thanks for posting your concerns. I’m sorry to hear your phone broke.
If you had insurance and it was removed by accident by AT&T, we would be able honor it.
So we can further assist you, please private message me by clicking here and provide a good contact phone number.
Thanks!
Charise
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Upgrading to Yosemite
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TO Apple Team
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Process: Safari [1562]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Report Version: 6
Interval Since Last Report: 7087 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 7069 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 52337202-F9CC-4220-922F-211E11375682
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000032
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff835ddbc7 WebCore::SecurityOrigin::canAccess(WebCore::SecurityOrigin const*) const + 39
1 com.apple.WebCore 0x00007fff835c51f7 WebCore::JSDOMWindow::getOwnPropertySlot(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) + 151
2 com.apple.JavaScriptCore 0x00007fff80140427 cti_op_resolve_global + 695
3 ??? 0x00004dbafeffad7c 0 + 85465537424764
4 com.apple.JavaScriptCore 0x00007fff802553ac JSC::Interpreter::execute(JSC::FunctionExecutable*, JSC::ExecState*, JSC::JSFunction*, JSC::JSObject*, JSC::ArgList const&, JSC::ScopeChainNode*, JSC::JSValue*) + 508
5 ??? 0x0000000115a39b40 0 + 4658010944
6 ??? 0x000000011a57bbe0 0 + 4736924640
7 com.apple.WebCore 0x00007fff83d23dd0 WebCore::JSHTMLHtmlElement::~JSHTMLHtmlElement() + 0
8 ??? 0x8d48078948ecfebc 0 + 10180395243886411452
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8809208a kevent + 10
1 libSystem.B.dylib 0x00007fff88093f5d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff88093c34 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8809375e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff88093088 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 2: QTKit: waitForServerToDie
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff834a7cd9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff834a3ddc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002fa39 0x100000000 + 195129
5 com.apple.Safari 0x000000010002f9c9 0x100000000 + 195017
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff880bcdce select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff86c9ee92 __CFSocketManager + 818
2 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff855bd4c3 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8553de8d __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff837f9751 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 9: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be849 0x100000000 + 1828937
4 com.apple.Safari 0x0000000100047507 0x100000000 + 292103
5 com.apple.Safari 0x0000000100047385 0x100000000 + 291717
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000011aab1b40 rbx: 0x000000011d5feaf0 rcx: 0x0000000115a05d40 rdx: 0x0000000000000001
rdi: 0x000000011d5feaf0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfdbb0 rsp: 0x00007fff5fbfdba0
r8: 0x000000000000001f r9: 0x0000000119757ca0 r10: 0x000000000000003f r11: 0x00007fff80140170
r12: 0x0000000000000000 r13: 0x00007fff5fbfdc90 r14: 0x0000000115a05d40 r15: 0xffff000000000002
rip: 0x00007fff835ddbc7 rfl: 0x0000000000010246 cr2: 0x0000000000000032
Binary Images:
0x100000000 - 0x1006b0fe7 com.apple.Safari 5.0.2 (6533.18.5) <E05FAB52-2DFE-EB34-6029-01D0009A60A1> /Applications/Safari.app/Contents/MacOS/Safari
0x113000000 - 0x113494fff com.apple.RawCamera.bundle 3.9.0 (584) <CB295E3D-6E52-4E53-D553-A7C5FF960C01> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x1157fc000 - 0x1157fcfff com.apple.JavaPluginCocoa 13.1.0 (13.1.0) <B95284E0-629F-A5B7-1F91-4463DC05A9BD> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
0x1167d9000 - 0x1167e1ff7 com.apple.JavaVM 13.1.0 (13.1.0) <BEA9AB0D-4358-A473-843A-AC9BDC277B7F> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x11699f000 - 0x1169a0fff ATSHI.dylib ??? (???) <0C6E12AA-4D29-7892-77CA-0B9D2C1627F5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x116e97000 - 0x116e9bff7 libFontRegistryUI.dylib ??? (???) <763B8E8F-8602-2096-7CC8-CEE1F4248028> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x11d3ea000 - 0x11d4fafef libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <E321EA43-4F4C-6561-3E87-4081904D53F3> /usr/lib/libmecab.1.0.0.dylib
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <472D950D-70F8-B810-A959-9184C2AA6C74> /usr/lib/dyld
0x7fff80003000 - 0x7fff80082fe7 com.apple.audio.CoreAudio 3.2.5 (3.2.5) <4ADA6607-A2FD-ABE2-3A2C-A4B6259F4B10> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff80083000 - 0x7fff800ebfff com.apple.MeshKitRuntime 1.1 (49.2) <1F4C9AB5-9D3F-F91D-DB91-B78610562ECC> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x7fff800ec000 - 0x7fff802d4ff7 com.apple.JavaScriptCore 6533.18 (6533.18.1) <6297141A-CA95-4828-20E2-80473DE8D4BD> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff80497000 - 0x7fff805bfff7 com.apple.MediaToolbox 0.484.11 (484.11) <F50B5552-8527-C75D-873F-66A61D04E32A> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff805c0000 - 0x7fff8061eff7 com.apple.framework.IOKit 2.0 (???) <00376B85-C54E-F1B9-1335-5938D9D2CA4F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8061f000 - 0x7fff80622fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff80623000 - 0x7fff80664fef com.apple.QD 3.35 (???) <78C9A560-E6F7-DC4F-F85E-E63CF8A98F0B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff806b1000 - 0x7fff806d4fff com.apple.opencl 12.1 (12.1) <403E8F37-4348-B9BC-08E6-7693A995B7EC> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff806d5000 - 0x7fff806f0ff7 com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff806f1000 - 0x7fff80791fff com.apple.LaunchServices 362.1 (362.1) <2740103A-6C71-D99F-8C6F-FA264546AD8F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff807b8000 - 0x7fff807fbff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <28EB1C4B-56C3-85AA-BAB0-0163EBE51427> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff807fc000 - 0x7fff80848fff libauto.dylib ??? (???) <072804DF-36AD-2DBE-7EF8-639CFB79077F> /usr/lib/libauto.dylib
0x7fff80849000 - 0x7fff80898fef libTIFF.dylib ??? (???) <421F4CB7-ACC7-7E90-FC83-EBC2BCA3ECB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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0x7fff87516000 - 0x7fff8755eff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8755f000 - 0x7fff876dcff7 com.apple.WebKit 6533.18 (6533.18.1) <E5DE43E5-760D-8C0B-366B-C3200FB90F18> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff877a2000 - 0x7fff878acff7 com.apple.MeshKitIO 1.1 (49.2) <F296E151-80AE-7764-B969-C2050DF26BFE> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x7fff878ad000 - 0x7fff878bcfff libxar.1.dylib ??? (???) <2C4E4D13-263B-6EFF-C6FD-FB8BA6DB3EF0> /usr/lib/libxar.1.dylib
0x7fff878bd000 - 0x7fff878e3fe7 libJPEG.dylib ??? (???) <DBA0816B-7D0C-2B8D-767D-74E5198B5123> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff878e4000 - 0x7fff878e4ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff878e5000 - 0x7fff878e6fff com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <5062DACE-FCE7-8E41-F5F6-58821778629C> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x7fff878e7000 - 0x7fff878ecfff libGIF.dylib ??? (???) <0A583E66-C43B-5F61-C599-9AC6C5409D66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff878f5000 - 0x7fff878f6ff7 com.apple.TrustEvaluationAgent 1.1 (1) <74800EE8-C14C-18C9-C208-20BBDB982D40> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff878f7000 - 0x7fff8791ffff com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff87ad1000 - 0x7fff87ad7ff7 IOSurface ??? (???) <7AF7AA31-61A3-F60C-C85A-41107A4DBF06> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87ad8000 - 0x7fff87b29fe7 com.apple.HIServices 1.8.0 (???) <1ABA7802-C1E4-06A0-9035-2792CC915BF6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff87b2a000 - 0x7fff87b37fe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <A49676A5-D9AF-56DE-ACA6-CC0005E42398> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff87b68000 - 0x7fff87bbdfef com.apple.framework.familycontrols 2.0.1 (2010) <66C68564-8AF3-2A03-B5B2-594CD6781CEA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff87bbe000 - 0x7fff87c89fe7 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <A6B2D07C-FC4D-F49E-64E5-AD4DFA830C05> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x7fff87c8a000 - 0x7fff87cf4fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff87d56000 - 0x7fff87dd8fff com.apple.QuickLookUIFramework 2.2 (327.4) <C35D9F62-73D0-262C-B0CE-BFF64E230588> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff87e77000 - 0x7fff87ebbfe7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <075198A5-4C6B-D945-D3EF-D13960C9F738> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff87edf000 - 0x7fff87f94fe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff87f95000 - 0x7fff87fc6fef libTrueTypeScaler.dylib ??? (???) <0A30CA68-46AF-3E74-AE9E-693DB5A680CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff87fc7000 - 0x7fff87fd8ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff87fd9000 -Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Your system software is way out of date which is why Safari is crashing.
Click the Apple menu icon top left corner of your screen. From the drop down menu click Software Update.
Restart your Mac after the updates are installed.
That should bring your Mac OS X from v10.6.4 to v10.6.8 an Safari from 5.0.2 to 5.1.7 -
I have multiple devices in my family. Each of us has an iPhone and an iPad. Is there a way for each of us to have our own Apple ID but one account so we can all get the same music, movies, books, etc. I can't see paying twice for something in the same family.
Welcome to the world of digital media. Your can't really transfer it. I don't know what the rules are about transferring to your spouse but I do know that in some cases when you die, your heirs cannot inherit your digital media. This is why there is still an advantage to buying the CD since the usage rights belong to whomever holds the physical media.
A possible workaround is to burn the songs to a music CD with yout account (tracks only without song titles) and then having your wife upload it as a regular music CD onto her account. It's been a while since i've done this so I'm not sure if it would work now.
Please note that I'm not advocating copyright and/or TOS violations. I'm only suggesting ways to copy music for your own personal use which has traditonally been permitted. I only did this because I wanted to convert iTunes songs to mp3 files so I could burn them onto a data CD for use in my car. It would make sense that since married couples are a joint entity, this would be personal use.
Also, I'm not a lawyer so don't take this as legal advice. -
please help - installed IOS7 and now I am having problems playing Words Free on my Iphone. It gives me a pop up telling me to connect to ITunes but will not connect. Cannot get out and have to continually shut down my phone and start over.
Hi, jeantwin.
Thank you for visiting Apple Support Communities.
The steps in the article below may help you resolve the issue with push notifications.
iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/ts3305
If the issue persists, try signing out of your Apple ID and then sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Jason H.
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