I have 1.6 ssd version, and wondering about battery life

When i charge my battery it goes to 100% (in a reasonable time frame actually) but if i leave it plugged in it loses percentage to maybe 97% over a period of time. Then i unplug it and it goes to 80% real fast, in like maybe 20mins. Is this normal? How long should you expect if you are surfing net listening to itunes and maybe working with Microsoft office in between, out of the battery?
Thanks for input.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

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