I have 2 accounts on one email address and can't access one of them
I registered an account for my husband and used the same email address as my Skype account. Now I'm having problems signing into my account and when I ask for a recovery code the emails I get are for his account. How can I either get my details or, alternately, delete his account? Thanks
Go to Settings > iCloud, and sign out of the Apple ID there, then sign in with a different Apple ID.
Similar Messages
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HT204053 i have given you the rong email address and can not get an e -mail from u or log on
i have given the rong e-mail address
This is a user-to-user forum - you are not talking to Apple here and no-one in these forums can help you. You need to contact Support: start here
http://www.apple.com/support/contact/
and change the country at bottom right if necessary.
You should not post your email address in an open forum - it's an invitation to spam - and I've asked the Hosts to remove it. -
No longer use email address and can't access it how to I set up new apple id
When I try to access old apple I'd it sends an email to an non functioning email address. I want to creat new apple I'd with access to my current library.
Did yoo go to Settings>iTunes and App Stores and sign out and sign back in?
Next see:
Frequently Asked Questions About Apple ID -
can we unlock an iphone which one locked with an icloud email address and password.I have no idea about the email address and password for the icloud.can any one help me about this.
It sounds like you are talking about an iPhone that has been Activation Locked. This article explains:
http://support.apple.com/kb/PH13695
If so, the iPhone can never be unlocked without the original Apple ID and password. This is an anti-theft measure. -
the email informing the giftee that album has been sent has not arrived after many resends. Email address is fine. Have even tried a second email address and still no joy!!!
Anyone out there with any ideas?Your dad should go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I have NEVER used my icloud email address and am now getting spam mail to services I have NEVER signed up to. Should I conclude from this that Apple have sold my details on?
To tell me to mark it as spam is just not good enough. I do not want this rubbish cluttering my inbox.Nobody want to receive spam, but it's a fact of life. Apple is certainly not selling your address on to spammers, and it's possible that the spammer has been guessing at possible addresses and has hit on yours.
A good third-party program for dealing with spam is SpamSieve - after a training period it's very good at identifying spam and shunting it to a Spam folder where you can check it and delete at your leisure. It works with iCloud. -
I have a new mac book pro/LION and can't access my back up data when I click on "enter time machine". I need the back up data that I could access on my old mac book pro (that is now broken). I can only access time machine back up data that I've obtained since starting the new mac book pro. Tnx so much
Try doing a click-and-hold on the Time Machine icon in the Dock, then select "Browse Other Time Machine Disks".
By the way, you've been misled by poor field labeling on this forum into typing a large part of your message into the field intended for the subject. In the future just type a short summary of your post into that field and type the whole message into the field below that. -
I have just opened a new icloud email address and am unable to open ANY of the messages in my INBOX. For each item I get the message "Cannot open this item. This operation is NOT supported until the entire message is downloaded. Download the message and try again". I now have no clue what I need to do to open these items. Help please.
What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT -
I have forgotten my rescue email address and can't find a way of retrieving it
hi, I have forgotten the answers to my security questions but unfortunately have also forgotten my rescue email address as I never use it. How do I retrieve my rescue email address so that I can reset my security questions? Any help would be much appreciated
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94072) -
What if someone else put my apple id email for there rescue email address and security for their itouch but i accidently gave them a wrong apple Id what can i do to hellp them and myself with this situation???
No need to get in touch with account security because they will only tell you what I'm about to tell you...
Just log into the appleid.apple.com website > sign in with his/her apple id > go to password and security in the left side > enter the security questions > and from there you can edit the rescue email. -
When I go through the process of retrieving my password the system says it has sent an email to address to which the account is associated but that is not happening. The information (birth date & secret hint) associated with the account also don't agree with the correct info
Hi Stillme,
You cannot transfer purchases from one Apple ID to another. You need to go into the old Apple ID and change it to the new email address instead of using a new Apple ID altogether.
Apple - My Apple ID
If you can't remember the password to the old ID, then click on Reset your Password, and answer the Security Questions. If you can't remember the Security Questions, contact iTunes Support and have them reset:
APPLE ID SECURITY CONTACT NUMBERS
Once you get into your old account, Edit the Apple ID to your new email address. Before you will be able to do that you are going to have to change the email address on the new Apple ID to something else.
Cheers,
GB -
I am trying to reset my apple id under icloud account information on the original pc that I set the account up. I have changed email addresses now and would like to change to new address. I have gone through the steps on changing apple id and password and have my phone hooked up to pc but it will not change over to the new address and password thus I can not order any apps or use icloud. Help!
Go to Settings, and then turn iMessage and FaceTime on if they are off. If they are on, then turn them both off, restart the phone, then turn them back on.
Go back to Settings > iCloud. Whether the current or old email address is displayed there, try your current password. -
had a live email account, but the account was stolen and opened an email account in gmail and made the change by hour account but I do not recognize this and create another account with the same email, but in the other account had purchased music, as I can do to recover purchased music.
The previous Cunta I have it open on a pc but the pc is not mineWelcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I got a new phone but backed it up through my itunes, and when I tried to use icloud it kept telling me I have forgotten my password, when I really really didn't. So I went to settings > itunes&appstore and changed my password, but also changed the email address too while I was at it, since I've always wanted to change it. But now here's the problem. My iphone's icloud is currently logged in with my old apple ID email address, which seems to not work with the new password, so I can't log it or even delete the account off my iphone. And ovbiously, I don't know the old password that I have "forgotten", as my phone tells me. There seems to be no way of changing the icloud account now.... What should I do?!
So what was the solution. I have a similar problem on all of my devices now
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I have some apps with old email address so can't update..what can i do
I cant update some apps as hey have an old email address no longer in use. How can I solve this?
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with another Apple ID with a new ID. You need to revive the old Apple ID by changing the email address associated with it;
http://support.apple.com/kb/HT5621
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