I have 2 problems I hope someone can help me with.
As the title says, I problems I hope someone can help me with as I don't know who else to ask for this.
1. I tried to pre-order Dying Light for the Xbox One and during checkout the system cancelled my order saying that the store stock had been spoken for. However, I went in once the game released to the same store and was able to purchase the game no problem so in effect I just missed out on my $10 pre-order certificate.I wanted to pre-order but it wouldn't let me - I have never seen this error before.
2. I took advantage of the $39.99 12+1 month Xbox Live Gold gift card you had on sale yesterday. Only the Halo one was abailable at my local store so I ordered 2 of those for pickup. I got home and used the cards and it was only for 12 months not 12+1 as it still says on the website here:
http://www.bestbuy.com/site/searchpage.jsp?st=3878002,+8972116&_dyncharset=UTF-8&id=pcat17071&type=p...
Is there a way to get the extra month advertized?
Thank you!
Solved!
Go to Solution.
Hello also_nadrag,
Thanks for writing in, and thanks too for being a My Best Buy member. We appreciate your loyalty. I'll be happy to talk to you about your recent online experiences.
From the sound of things you may have waited too long to attempt a pre-order for in-store pickup for Dying Light. As the order was not able to be processed, I'm afraid we will not be issuing the $10 certificate.
The product description on the Xbox Live Halo card is incorrect in labeling this item as including 1 extra month. As the image online and packaging indicates, this card has an extra bonus for Halo: The Master Chief Collection. We have reported the description error and I hope it is corrected soon. I am sorry for any confusion this may have caused.
Please visit us any time with questions or concerns.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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