I have £25 credit in my itunes account but cannot spend it
Hi,
I have £25 credit in my itunes account, from 2 gift vouchers, but I can't actually spend it. When I chose an album to download, I am taken to a screen that allows me to enter/confirm my bank account details, but there isn't an option to use the credit in my account, even though I can see it in the top left hand corner next to my apple ID.
any advice,
thanks,
The iTunes Store sometimes requires a credit card to check that an account is valid, but shouldn’t normally charge purchases to it(except for gifts) while there’s sufficient iTunes Store credit.
(111480)
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I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?
Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
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ThanksThe iTunes Store sometimes requires a credit card to check that an account is valid, but shouldn’t normally charge purchases to it(except for gifts) while there’s sufficient iTunes Store credit.
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How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
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Could you give more details now? -
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