I have a 17 inch macbook pro running on OSX 10.8.5 but i wanna run mavericks 10.9.1

when i go in to the app store to download mavericks 10.9.1 it says please log into this other email i have never in my life seen before? so how coud i completely dump this computer out so that it is like a brand new computer and will allow me to run the newest up to date software?

Your issue sounds like something with the Mac App Store. Whoever installed your last update may have used their own personal email address and now that is linked to your computer.
I believe you can try to "sign Out" of the App store and put your valid email and password in and see if it will allow the download. For further assistance you'd have to direct your questions to the Mac App Store section of this site as it is not a Macbook Pro issue per se.

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This Question is at least 2.5 years old. But still an issue. I have an early 2008 and mid 2010 13 inch macbook pro running iTunes 10.7. Itunes on both machines doesn't recognize blank cds or allow me to import from a music cd when I insert it.

I have an early 2008 and mid 2010 13 inch macbook pro running iTunes 10.7. Itunes on both machines doesn't recognize blank cds or allow me to import from a music cd when I insert it.

iTunes does not use the .xml it uses the .itl
If you are sure your old library file migrated across (does the file size and modification dates suggest it has?) start iTunes while holding down the option/alt key and guide it to the .itl file to get it to use that one.

I have a 13 inch MacBook Pro (2009) & the "White Screen of Death" is present. Need help?

I have a 13 inch MacBook Pro (2009). Recently I bought an extended hard drive because I had used up the memory on my iDisk. As I was running the Time Machine back up on my new extended drive, the battery on my Pro ran out causing it to shut down. Once I hooked up my Pro to the power cord & logged in, the "White Screen of Death" appeared on the home display. Obviously the battery still works, my phone is able to charge along with the extended drive, I am able to adjust the lighting on my keyboard along with adjusting the brightness on my screen, but the "White Screen" remains. I need help in determining the cause of this issue & the steps I'll need to take in order to resolve this. I love my Pro, all my documents, photos & music are on it & the last thing I want to do is kill my wallet by buying a new Pro. So could someone on here please help me? It would be greatly appreciated & I thank you in advance!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

I have a new l7 macbook pro running snow leopard. When I try to boot into windows7 32bit, I get either a blue, black, or flickering screen. Then I have to physically shut down and try again. At that point it will load correctly. Any help?

I have a new l7 Macbook Pro running snow leopard. When I tried to to install windows 7 32 bit on bootcamp, I kept getting a flicking black and blue screen when it tried to install. (Tried several times). I finally downloaded the bootcamp windows support to a flash. I inserted that and finally got it installed. Now when I try to boot into windows I get either a solid black (sometimes blue) or flickering screen and windows will not start up. If I then physically shut down the mac and restart, it will finally boot into windows where it tells me that windows was shut down unexpectently and once I click start windows normally, it will boot up. That will generally let me boot into windows for the remaining of the day. The next day, the same thing happens again. I have tried reinstalling several times, and the same thing keeps happening. It is not my windows disk because it installs flawlessly on the mid 2008 macbook pro. Anyone know how to fix this?

I own HDM 2011. But they have products that aren't listed or hard to find too.
Recommending Pro version for one user's needs:
http://www.wilderssecurity.com/showthread.php?t=297756
Pro vs HDM 2011 feature comparison
http://www.paragon-software.com/home/hdm-personal/comparison.html
Forum topics:
http://www.wilderssecurity.com/showthread.php?t=297756
http://www.wilderssecurity.com/showthread.php?t=303155

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone or iPad.

Have an older 17 MacBook Pro, running OS 10.5.8. Software update says everyting is current. Mac doesn't have iCloud, preferences still shows MobileMe. Just bought new iPhone 5S. Mac won't recognize phone, says I need newer version of iTunes. Have no problem with computer recognizing old phone 3 or 1-1/2 year old iPad. I suspect I need to update OS, but as software update isn't telling me to do so, can I? What version would I need to go to?

Your MacBook Pro can be updated to run Mac OS X "Snow Leopard". Buy it. That will enable you to run the latest iTunes version.
Online (US): http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Online (UK): http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
Germany: http://store.apple.com/de/product/MC573/mac-os-x-106-snow-leopard
Elsewhere: call the phone number in the Apple Online Store
Apple's price is $19.99, £14.00, €18.

I have a mid 2010 Macbook Pro running Snow Leopard and foolishly upgraded to Yosemite. Is it possible to go back in time with Time Machine and reinstall Snow Leopard. Then upgrade to Lion or Mavericks? Any other ideas on how I can exit Yosemite?

I have a mid 2010 Macbook Pro running Snow Leopard and foolishly upgraded to Yosemite. Now have numerous problems. Is it possible to go back in time with Time Machine and reinstall Snow Leopard? Then upgrade to Lion or Mavericks? Any other ideas on how I can exit Yosemite?

Once you get yourself back to Snow Leopard, if you still want to upgrade somewhat, I would suggest the following:
1. Get an external hard drive that you can use for experiments with new OS versions. You could partition it into 2 or 3 partitions. You could then clone your existing Snow Leopard system to one partition using Carbon Copy Cloner (well worth $40) or SuperDuper ($25).
2. Buy OS X Mountain Lion for $20, through the Apple online store (I don't think it's available through the App Store). Apple has decided to make it very difficult for anyone to get Mavericks unless they have already downloaded it.
You will receive two e-mails from Apple, one containing a PDF with a redemption code, and one with the password you will need to unlock the PDF. Using the code, you will download Mountain Lion from the App Store, where it will appear among your Purchased items.
After ML finishes downloading, its installer app will launch itself. When you see this launch screen, QUIT the install app immediately! Go to your applications folder, find the Install OS X Mountain Lion app, and copy it to a safe location outside of your Applications folder. Keeping one or more copies will allow you to reinstall without unnecessary aggravation if you later need or want to do that. At this point, you can re-launch the Installer in the Applications folder and let it run. You can install it on a clean partition on your external HD, or you can allow it to upgrade the Snow Leopard clone you created on your external drive, or you can do both. This should allow you to test how everything works for as long as you like.
3. If you left yourself a free partition on your test drive, try a clean install of Yosemite and set everything up from scratch (do not migrate anything). This will allow you to see whether your problems with it were related to something in your Snow Leopard system.

I have a 2009 13"MacBook pro running on OS X 10.6.8. How do I know whether this is leopard or mountain? What would you advise that I use as I need to be running OS X 10.7? All help appreciated. Thank you.

I have a 2009 13"MacBook pro running on OS X 10.6.8.
How do I know whether this is leopard or mountain?
What would you advise that I use as I need to be running OS X 10.7?
Also can you advise how I upgrade please?
All help appreciated. Thank you.

Thank you for your response Niel.
I do run Microsoft Office 2011 - will Snow Leopard support this?
Finally why snow leopard and not mountain lion?

Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

The battery needs to be replaced, or there is some other hardware problem.

I have a 13 inch Macbook Pro. I have bought it just 5 months back. All of a sudden, i am unable to turn the mac on. It doesn't even get Charged. What could be the issue ?

I have a 13 inch Macbook Pro. I have bought it just 5 months back. All of a sudden, i am unable to turn the mac on. It doesn't even get Charged. What could be the issue ?

If you're unable to turn it on, let alone even charge it then it definitely sounds like a battery issue to me. I'd wait for someone else to reply just to be sure but I think somehow the battery by the sounds of it must have died. However, I could be very wrong.
If you're still under applecare which you should be then it should be an easy free fix. Hope this helps!

I have a new Macbook Pro running Mavericks and safari consistently freezes. It takes several 'return/enter' presses to get to the page I requested. I have seen other comments and replies on how to fix (clear cache, clear extensions/plug-ins), to no avail.

I have a new macbook pro running mavericks and only using Safari as my browser. 75% of my url requests are 'hung up' and freeze. I have seen other posts and have tried to clear cache, reset safari, remove extensions, but to no avail.
Any recommendations?

If it works in a new user account, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About

From about this Mac -Storage, my only HDD is full. there are 144 GB on Backups. How find and delete it. Macbook pro running Maverick OS X.

Hi, From about this Mac, my only HDD is full. When I have clicked and opened Storage screen when I've saw that there are 144 GB on Backups. I don't know which backup is it. and I really need help to find and delete it. I have Macbook pro running Maverick OS X.
I have a external HDD for time machine, but this backup I didn't know yet.
Please pleople... someone could help me? I'm in troubles.
Sandro

Linc Davis, According below: could I delete those snapshots from MobileBackups folder?   would it solve my problem? ( if I want not my HDD 80% full)     - Thank you a lot in advance.
Ordinarily, the best way to view your Local snapshots is via the normal Time Machine display, perquestion #15. If for some reason that's not working, you can see them via the Finder.
From a Finder menubar, select Go > Go to Folder and type /Volumes in the prompt, and select theMobileBackups folder.   You'll see the same structure as for Time Machine backups on a separate volume: a Backups.backupdb folder containing a folder for your Mac, which contains a time-stamped folder for each snapshot. Inside each of those is a folder for each disk/partition that was backed-up, containing the same folder structure as on the original, with the contents as of the time of the backup.
Note that nothing in the size column is meaningful (if you Get Info on the MobileBackups folder, for example, it will show the total amount of space on the drive it's on!   It will show dashes for the Backups.backupdb folder, or any of the dated snapshot folders).

Question: How do I sync contacts from my iPad to my MacBook Pro running Mavericks?

How do I sync contacts from my iPad to my MacBook Pro running Mavericks?
rbarge

Contacts sync via iCloud.
Set up iCloud on your iPad and your MBP, with the same iCloud account on both, with the same Apple ID.
On the Mac you set this up with System Preferences > iCloud, and have Contacts checked in the box on the right.
It looks very much the same on the iPad, Settings > iCloud.
If you have set this up and it's still not working, then sign out of and then back into your iCloud accounts.

BlueTooth [BT] failed during use. Various links say "BT Not Available" - "No BT Hardware Found" etc. Have 3 yr. MacBook Pro Notebook with OSX 10.6.8 with built-in Bluetooth. HELP !

Bluetooth [BT] failed during use.Menu bar icon remains as does two BT icons in Utilities folder. System Prefs. BT icon totally gone. Remaining icons say "No BT Hardware Found" - " BT Not Available" etc. Have 3 yr. old MacBook Pro Notebook with OSX 10.6.8 & built-in Bluetooth. [ Close by iPad's BT remains functional. ]

Yeah the Bluetooth hardware has failed and needs to be replaced. there is nothing you can do except replace the BT chip. Take it to Apple.

Invites to my calendar do not appear in my calendar on macbook pro running Maverick, but appear on my other icloud syn ios 7 ipad and iphone. Why wont the invites show on Macbook Pro running Maverick?

Invites to my calendar do not appear in my calendar on macbook pro running Maverick, but appear on my other icloud synch ios 7 ipad and iphone.
Why wont the invites show on Macbook Pro running Maverick?
All other calendar events sync fine through Icloud.

Hi Fundads,
If you are having issues receiving calendar updates on your Mac, you may find the following article helpful:
iCloud: Troubleshooting iCloud Calendar
http://support.apple.com/kb/ts3999
Regards,
- Brenden

I have a early 2008 Macbook pro and just bought a new battery, but it is not holding a charge

I have a late 2008 Macbook pro and just bought a new battery, but it is not holding a charge. I read it may be the charger,
that sometimes is blank, but it does charge my computer.
Anything I can try?
I have updated to 10.9.2
Message was edited by: wplewis

Bring it back to the Apple store with your MBP and charger. If the battery is found to be defective, they should provide you with a replacement (assuming you are in the warranty period).
Ciao.

I have a 17 inch macbook pro running on OSX 10.8.5 but i wanna run mavericks 10.9.1

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