I have a 3GS which I purchased from the Apple Store in the UK (unlocked) without a contract. I now want to use it when on holiday in Australia. I have tried a Vodaphone sim but it doesn't work. Vodaphone in Aus say it should work as all sims the same.

The Vodaphone store in Australia says there is no difference between a sim for an iPhone to any other phone. But it still doesn't recognise the sim. Is it because sims in the UK are different for iPhones than android phones? It seems rather unfair that I can't use the phone that I purchased unlocked in the UK in another country. I also have a 4S which I was using to keep my UK sim in while in Australia. That was also purchased unlocked from the Apple Store. I haven't tried it but would it be any different?

If your phone is officially unlocked, it should work fine on any supported carrier's network. Are you getting any error messages when you insert the sim?

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SSD included only purchase from online Apple store

SSD [solid state drive] included only purchase from online Apple store an iMac? well, I have Cyprus address (Europe/Eurozone), any way buy an iMac with SSD?

The Apple store in the US only ships to shipping addresses associated with a billing address on a credit card in the US.

HT204088 I have received an email with a receipt to my iCloud email for a purchase from a apple store in Perth Australia...it does not appear in my purchased list but why did I get the email

I have received a receipt to my email address from an apple store in Perth Australia. No purchase history on my iTunes account but clearly someone else appears to have given my iCloud email...has this happened to anyone before? Should I be worried that someone has access to my account and emails. I sent a query to Apple and received a generic non answer......typical.

The purchase history on your iTunes account will only show purchases from the iTunes stores (iTunes, app store, ibookstore, Mac app store), not from Apple online or bricks-and-mortar stores.
Does anything show on your credit card ? If the email is genuine then it's possible that your and their email addresses are similar and that they gave the wrong id (or the store typed it incorrectly), it doesn't necessarily mean that anybody has access to your account.
For the contact, you will initially just receive an acknowledgement email, the proper reply may take 24 (possibly 48) hours.

Can I purchase from malaysia apple store with my online bank account without using credit card?

hi,
I want to purchase online an iPad2 from apple store in malaysia. I don't have credit card. I only have the online banking facility from my bank. Can anyone please tell me if its possible to use online bank transfer to apple store instead of using credit card? Please suggest any alternative method to pay online to Apple store. I didn't find any other payment method other than credit card in apple malaysia website.
I will be waiting for the reply eagerly.

http://store.apple.com/my/help/payments
If you have further questions, I'd suggest calling the Apple Store.
Regards.

TS2529 i had backed up my iphone5 today an went to the apple store to get a replacement an came home an now the itunes didnt ask to restore the new one like the old phone was setup. i have done this befor but never itunes not wanting to restore my saved s

also to note when i hooked up the new phone to the laptop... itunes showed two.... iphone5s under the devices tap but when i go to hit the retore tap it dont restore like my old phone was.. plz help

Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.)

When I search, Virgin appears. I tried to remove it, but it doesn't appear as an Add-on and I can't activate Google. What can I do to remove Virgin, please?

On the home screen if I put in, say, "flowers" Virgin search appears!!! I didn't even use it! I followed the instructions on your help site... Tools - Add-ons. Google, Twitter etc. are greyed out. Virgin isn't there, so I can't remoove it. What do I do to get rid of it, please? ( I get my broadband from Virgin but have never used their search engine on my PC). Help, please!

There isn't the small down arrow! On the white search bit only the right one. To the side of the search bar there is refresh, bookmark star and settings .

I bought an iphone 4s that was purchased from an apple store in canada and the iphone won't work here in south africa. what can i do?

please help

Do you mean that it is carrier locked?
You would have to contact the carrier to which it is locked and see if they offer unlocking and if you qualify.
Or does "won't work" mean something else?

HT1937 Does Warranty cover my unlocked iPhone purchased from US Apple Store in Saudi Arabia ?

Hi There
I am asking if warranty Cover in Saudi Arabia When I buy unlucked iphone 5s from apple US website ?

iPhone Warranty > The warranty is only valid in the country of original purchase... Except for EU Countries...
Apple Warranty
http://www.apple.com/legal/warranty/

Why does Apple not allow purchases from different "apple stores"?

Why pigeon hole people and restrict them from Purchasing Apps from whichever country they want to? Is this just another example of Apple's need to Control people?

Apple has their reasons and certainly does not disclose them here. Speculating on their decisions is a violation of the terms of use of this forum.

How much discount will I get off my next apple purchase from an apple store if I return my old 2nd generation 8gb ipod (few scratches)?

I have heard that if you return an apple product to the store they will buy it back off you in return of a discounted price off your next apple purchase with the discount depending on the product. I am looking to upgrade my 2nd gen 8gb ipod for a new 5th gen 32gb ipod touch in blue.

Apple will only give you a 10% recycling discount if you turn in an old iPod when you purchase a new one. Better off selling it yourself.
Apple - Recycling Program for iPod and Mobile Phones

HT5007 I had a old iPhone 5 and it broke. I went to the Apple store and they gave me a new one. This new iPhone won't download any music. Can I have help?

I had a old iPhone 5 and it broke. I went to the Apple story and they gave me a new one. This new iPhone won't download any music. Any help?
I'd really appriciate it!

annalisefritz wrote:
I had a old iPhone 5 and it broke. I went to the Apple story and they gave me a new one. This new iPhone won't download any music.
A few more details please.
Did you connect it to your computer?
Does it show up in iTunes?

HT204380 i have an iphone 4 which i purchased from dubai. this handset has facetime blocked on it . now i use the handset in india and want to use facetime on it . how can i activate facetime on my handset. i am having the same problem with my 4s i got fr

The query i have is that ,, i have an iphone which i purchased from dubai . facetime was blocked on it when i purchased it . however now i use the phone in india and i want to use facetime on it .
i wanted to know if there is any way i can activate facetime on it .
i am having the same problem with the 4s i purchased from riyadh .

You can't. FaceTime has been permanently removed from your phone, there is no way to add it back. Next time, buy your phone in India.
BTW: Your warranty & support will only be valid in the UAE.

I have an iMac with Mavericks that is experiencing a lot of "spinning balls" from particularly Mail, Google Chrome, and Word. I took it to the Apple store and it was fast there, at home slow. I have been having internet speed issues, could it be that?

I have a pretty new iMac with LOTS of storage (about 4TB with externals) that is experiencing a lot of "spinning balls of death" from time to time in almost any program that I might have open, but particularly MacMail, Google Chrome browsers, and Word. I took it to the Apple store to be checked out and it was really fast with no issues there. I brought it home and it was better at first but then it started happening again.
I have been having a lot of issues with Time Warner where my download speeds will dip really low, and all I can think of is that MacMail goes and tries to check for email and can't get out to the internet and it locks all the other resources up while it is doing it. It will also take a REALLY long time to even let you look at mail. The folder size is over 13GB (down from 22GB that I just cleared out from - I have a lot of MP3s etc in there) and I will try to get this down to under 10GB which might help, and the mail is on an external drive. I have been told that Verizon is not a shared network but a direct connection to their server, and if I can't fix this then I will try switching to them. If anyone has any direct knowledge on this stuff, I am all ears.

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

I have just updated my iphone 4s with ios7. since then i cant play movies from my netflix app with my av cable bought from the apple store. i get a message saying switch off mirroring on airplay, idont have air play and i dont have an apple tv. can anyone

I have just updated my iphone 4s with ios7. Since then i cannot play movies from my netflix app using my av cable to tv. which i baught from an apple store. i get a message saying turn off mirroring on airplay. i dont have airplay or an apple TV. what can i do?
Thanks jonmac22

Hi Everyone,
hope this message finds you all in time. The recent Apple TV update 5.1 is terrible. Apple knows it is which is why (thankfully for some relentless user -I have no idea who but I believe it was under threat) they have allowed to sign 5.0.2 again which means you can downgrade your Apple TV 2 and 3 to a 5.0.2 version via iTunes. Who knows how long they will keep the window open but I have downgraded my ATV early this morning. I couldn't post this earlier because I was out all day but I am doing it now.
Here's how to do it:
1) Connect your ATV to your computer via a Mini USB (not included with ATV but included with many other electronic devices) - in order for your ATV to appear in iTunes you must FIRST plug the USB cable to your computer and ATV and only THEN plug the power cable.
2) Download your ipsw restore file from Apple.
5.0.2 (ATV 2): AppleTV2,1_5.0.2_9B830_Restore.ipsw
5.0.2 (ATV 3): AppleTV3,1_5.0.2_9B830_Restore.ipsw
3) In iTunes select yout ATV, hold SHIFT and click on Restore
4) Find and choose the downloaded IPSW file in the Open Dialog Box and hit Next
5) As long as Apple still signs that version the Restore process will begin and will take a few minutes to complete.
Enjoy!
raadore

HT1695 My iPhone 5 will not connect to my home wireless connection. My ipad works fine. Now the forget this network and renew lease buttons are gone. I have several things. Now it won't even sync to iTunes. Do I need to go to the apple store?

Phone will not connect to wireless. It's been giving me no service this week too. The apple store is 45 minutes away and I really don't want to go. Do I need to go there?

Have you reset the phone by holding the home and off button down until the apple symbol comes up? Then if that doesnt work, you need to restore your phone in itunes first from your backup, then if still not, then fron as new.

I have a 3GS which I purchased from the Apple Store in the UK (unlocked) without a contract. I now want to use it when on holiday in Australia. I have tried a Vodaphone sim but it doesn't work. Vodaphone in Aus say it should work as all sims the same.

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