I have a 6th gen ipod classic that will not turn on...

So,
As the title says that is what I have, however, here are more specifics and what I have done so far...
The ipod will not power on. When I try to turn it on, the logo appears, then it seems to power cycle. Now, onto what I have tried thus far...
I have tried the reset using the menu/center button combos several times and it just does the same thing. I have also tried to plug it into my windows 7 pc, and utilizing Itunes "restore" it. I will quickly back up and state that when I plug it in, Itunes will recognize that it is an Ipod, and display a msg saying that an ipod is plugged in that may be corrupted, please restore it. After I click the "restore" button, itunes will start to extract the s/w to restore it, then an error msg pops up and says "unknown error - 1415" - "unknown error - 1439". Now, I will say that when I plug it in and try to restore it, the first time around it gives me the 1439 code. Subsequently, it will give me the 1415 error if I try to repeat the process. I will unplug it and try again, and the same exact pattern occurs, 1439 on first attempt after plugging into itunes, and then 1415 subsequently. I have read several other forums to no avail possible solutions.
At this point, Im feeling like the only option left is to pay a visit to my local apple store. BUT, before I do that I wanted to see if any experts might have a solution for me here! PLEASE HELP! Im using my shuffle right now, but I really want to get this classic running again! I do have screenshots of all my errors and what itunes shows me in case anyone might want that stuff. In any case, I digress...

Thank you Bilbo! I was trying to find the instructions on how to do this, but was unable to locate them until you pointed me to it!
After running the diag, it shows me error...
[Device Opened]
Error
Menu to continue
From the information Ive read on this occurance, my HD is shot? Is this true or likely? What would be recommended as the next step?

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