I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I have a Adobe Creative Cloud account, But I have trial versions of Adobe products? Why?

I've written on this forum about my problem with this, too. Today, being the first of the month (I suppose) evreything comes up saying it is the trial version again. I hit continue trial, but today Acrobat comes back everytime it gets launched asking the same frustrating question. The only advice I was given was to uninstall and reinstall. I've done that more times than I can count since I signed up for Creative Cloud months ago. I also own TS4, and I've wondered if there is some interaction problem there - especially with Acrobat, as it TS4 also comes with that "module" as well as Bridge, Application Manager, etc.
I *really* wish they would get the bugs out of this whole Creative Cloud licensing thing...
-Laurie

Similar Messages

  • Paid Creative cloud account but it's still saying I'm on a trial

    Hi I have a paid Creative cloud account but it's still saying I'm on a trial, I have contacted help once before but the problem still remains and I need to get this sorted as I'm teaching tomorrow and my trial is due to expire (payments have been taken from my account). Any ideas on what can be done to solve the issue?
    Kind regards
    Shaun

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • How can I delete my Adobe Creative Cloud account?

    I want to delete my Adobe Creative Cloud account, but I don't know how.

    Do you mean you want to cancel your subscription or remove the creative cloud apps? Please ellaborate the issue.
    Please check the "Cancel your membership" section under Membership & Account,  mentioned in the below article to Cancel your subscription.
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html

  • I am trying to edit my creative cloud account but the link is broken

    I am trying to edit my creative cloud account but the link is broken
    I am trying to close my creative cloud subscription.

    Hi Jeff,
    Yes I have a case number. I have chatted with chat more than 3 times with zero results, and I have also tried calling, but I can't get phone support for BC.
    This email is in response to support case #0210384334
    and I got this from the chat:
    Your request (# 15756) has been created by our support staff.
    I also got this email below. There's no way to reply to the email to let them know that I'm still having trouble. And when I click this link:
    Adobe Support Portal online
    I get a "413 Header lenght too long" error.
    (The below is the email I was sent and I don't know the "box" they are referring to...
    This is to inform you that you need to enter this link in the box.
    http://www.adobe.com/products/business-catalyst.html?promoid=IMJKY
    Thank you
    This email is in response to support case #0210384334
    We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
    You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
    If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
    If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
    You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
    Thank you,
    Adobe Customer Care

  • I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

    I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

    The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
    http://www.adobe.com/downloads/updates/
    Both Mac and Win links are there.
    If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

  • I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    Sent from my iPhone
    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    Reply-To: [email protected]
    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6991257#6991257
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is

    I have a full Creative Cloud Subscription, but I only use Photoshop and Bridge. I want to change to a less expensive subscription but it is not clear what steps I need to do to make this happen. Do you have a simple step by step guide? Seems that there is lots of help to upgrade but not down grade.

    FIRST check with Adobe to find out if you may cancel what you have without a fee
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    Then cancel what you have
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    And finally buy a new subscription
    Cloud Plans https://creative.adobe.com/plans
    -Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
    -Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

  • I'm Using Windows 8.1 and I have just installed Creative Cloud Desktop but whenever I attempt to log in it then signs me out

    I'm Using Windows 8.1 and I have just installed Creative Cloud Desktop but whenever I attempt to log in it then signs me out
    I have tried logging in and out and reinstalling but still fails to sign me in

    contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My purchase does not show on my creative cloud account but i am being billed for it

    my purchase does not show on my creative cloud account but i am being billed for it

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    or
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I received a complimentary 12-month membership to Adobe Creative Cloud. But, already had Adobe CC .

    Hello
    I received a complimentary 12-month membership to Adobe® Creative Cloud. But, the problem is I already had Adobe CC account which will expire on May 5th 2014.
    Could you suggest me what should i do? Can I hold my activation code til my existing Adobe CC Account almost expire?
    Thank you, Ja

    Unless the membership states that it expires by a certain date you should be able to hold on to it until the time when your current account membership expires and use it then.

  • HT1495 My husband and I share an i cloud account but each have our own separate ipads. We were told this would work, but now I can't find a book that I've downloaded on my ipad anymore. Where would I find it?

    My husband and I share an i cloud account but each have our own separate ipads. We were told this would work, but now I can't find a book that I've downloaded on my ipad anymore. Where would I find it?

    You and your husband can share a store account and still have seperate iCloud accounts for your contacts, bookmarks and stuff like that.  Click here for instructions to make an apple account without entering a credit card.  Make sure you use a different email address for each apple account. 
    Set up your iPhone/iPad whatever using the new account for iCloud.  Then go into settings/store and sign in with your purchasing account, you may need to sign out of the other account.  To the best of my knowledge, your household is allowed to share purchased legally, someone please correct me if I'm wrong.
    Once you each have your own devices set to your own accounts you can set them to backup to that account and it will keep all your contacts seperate.

  • Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

    Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
    Uninstalling and installing again - nothing change.

    Hi slawek,
    Please refer to the thread below where this issue has been discussed:
    Error code 50
    Regards,
    Sheena

  • Would you help me to close my Adobe Creative Cloud account?

    Dear Sir/Madam,
    Hello! Would you help me to close my two of Adobe Creative Cloud account
    [personal information removed to foil spam bots... JTS]
    [This is an open forum, not Adobe support, please do not post personal information]
    My contact email [removed]
    Grace Chan
    12/6/2014
    10:04pm

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

  • How do I migrate my Adobe Creative Cloud account (I'm on a $19.99 monthly subscription) to a different computer?

    How do I migrate my Adobe Creative Cloud account (I'm on a $19.99 monthly subscription) to a different computer?

    All you need to do is install Adobe Creative Cloud application using which you can download CC apps .
    https://creative.adobe.com/products/creative-cloud
    Reference :
    https://helpx.adobe.com/creative-cloud/help/install-apps.html

  • Re-image a system without deactivating adobe creative cloud account.. How do I reinstall creative cloud on my system..

    re-image a system without deactivating adobe creative cloud account.. How do I reinstall creative cloud on my system..

    http://helpx.adobe.com/creative-cloud/help/install-apps.html

Maybe you are looking for

  • ITunes and App Store broken after recent update

    There were updates that appeared today for Epson and Lexmark printers, as well as a security fix.  I started it on one Mac in our studios and it's NOT happy on reboot.  None of our iCloud accounts can log in and we get errors trying to connect iTunes

  • How do I fix this: my phone keeps turning completely off randomly

    About every 2-5 minutes, my phone turns all the way off and all the way back on again. (With the apple logo and black screen). I have reset all the data on my phone multiple times but it doesn't work. It mostly turns off when I type. I am getting ann

  • Mac App Store Fails to Start

    I am running OS X Version 10.6.7 but I had never opened the Mac App Store. Tried to do that today and get a message saying that the App Store quit unexpectedly. I have looked through the posts about deleting the Library files (they don't exist on my

  • Access point setting

    anybody who can help me to figure out what's wrong with my point, every time i try to configure my access point setting, a message will display "setting: memory full. close some appliocations and try again" pls help me

  • Setting up a Solaris 10 system as a domain controller

    Hello everyone, I would like to set up my solaris 10 box as a domain controller, so my windows systems can recognize it as such in my lab. Any ideas on how this could be easily done?