I have a blackberry 9930 through work. i am gettin a failed to execute your last action. (-9) message when trying to sign into enterprise IM. any advice on how to fix this problem

any help with this would be appreciated

From the BlackBerry Knowledge Base KB17066:
Cause 1
Issues with the Instant Messaging client are preventing the login.
Resolution 1
Update to client software version 2.6.15. Download here.
Cause 2
BlackBerry Collaboration Service instance is in an Availability state of Standby.
Resolution 2
Change the Availability state to Primary.
or
Unassign and then reassign the Available Dispatcher instances.
Cause 3
After an SQL server outage the BlackBerry Collaboration Service and the BlackBerry Dispatcher were not communicating properly with each other.
Resolution 3
Restart the BlackBerry Collaboration Service.

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