I have a blank screen that says "no message selected" on mail

when i try to get my mail the screen is empty except for a message in the middle "no message selected". everything seems frozen becuse if i tap "all mailboxes" nothing happens. i can not get off the screen unless i go back to may screen with all the icons on it. mail was working fine a few hrs ago

Try closing the Mail app completely and then re-open it : from the home screen (i.e.not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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Itunes crshed while updating iphone4 now it a blank screen that says plug into itunes but itunes doesnt recognize phone.

hello. im new at this. i was updating my girlfriends iphone on itunes to the newest software update when itunes suddenly crashed in the middle of the update. please help cause now her phone is useless. its locked up and only shows that the phone needs to be plugged into itunes

To use itunes to update your iphone you should first ensure you have the most recent iTunes version. Once this version is downloaded to your computer, you will then need to check to see that all anti-spyware programs are uninstalled from a Windows OS you may be using. If you are using a Windows OS that is likely why the itunes crashed (or missing an itunes update) Windows antispyware will stop the download of the necessary file to do the updates to your apple device.
Good luck.

PDF files will not open with adobe or another pdf addon; they go immediately to a screen that says 'about:blank.'

I have tried both Adobe X and pdf download, using Firefox 5. If I click on a pdf, another tab opens and I get a blank screen that says above it 'about:blank.' This happens regardless of if I set things to open to browser or in the pdf viewer itself.

MotorAdmin wrote:
Please wait... if this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of content. You canupgrade tot he latest version of Adobe Reader for Windows, Mac or Linux by visiting http://www.adobe.com/go/reader_download.
These are online documents, right? This message usually means that you are trying to open the doc in a browser that uses its own PDF viewer, not the Adobe Reader plugin.

HT1351 I have a apple ipod touch but recently I restored all the settings, as well as the applications. But now I am not able to add songs to it. There is blank screen that shows the symbol like to connect to itunes first. I'm not able to use that... Plea

I have a apple ipod touch but recently I restored all the settings, as well as the applications. But now I am not able to add songs to it. There is blank screen that shows the symbol like to connect to itunes first. I'm not able to use that... Please help

The iPod's firmware is corrupt. You'll need to restore it again in iTunes. If necessary, place the iPod in recovery mode for iTunes to recognize the device. Use the instructions in this Apple support document to walk you through the process of placing the iPod Touch into recovery mode.
iOS: Unable to update or restore
B-rock

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried r

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?

Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari

HT1766 I have a message box on my iPad screen that says "iCloud Backup"... This iPad hasn't been backed up in 2 weeks . Backups happen when this iPad is pugged in, locked, and connected to Wi-Fi. and then it had an "OK" button.... help!!!!!

I have a message box on my iPad screen that says,
"iCloud Backup" This iPad hasn't been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked, and connected to Wi-Fi.
I cannot touch the 'OK' button to make the message go away... if I touch the 'OK' a few times the iPad turns off. I'm stumped... any suggestions?? Thanks, Linda

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

I have put Netflix on my Macbook Pro but Silverlight will not run. I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.

I have put Netflix on my Macbook Pro but Silverlight will not run.I receive a black screen that says "player error." Does anyone have a solution for this. Netflix support is not so hot.I can use Netflix straming thru my Blueray on my TV but it will not run on my Pro. Thanks

Try running Safari in 32 bit mode. In get info box for Safari,
check open in 32 bit mode. There have been some oddities
on some systems that can cause some issues.
I had thought MS had fixed this, but may not have.

I have an iPhone 3G. I removed the simm card and placed it in another phone. Now I want to use it to just play music. I keep seeing a message on the screen that says the simm card is missing. Are there settings I can use to prevent this message?

I have an iPhone 3G. I removed the simm card and placed it in another phone. Now I want to use it to just play music. I keep seeing a message on the screen that says the simm card is missing. Are there settings I can use to prevent this message?

no are gonna need a SIM card in the iphone for it to work even to play music on it

My Ipod Touch Is Stuck On A Screen That Says Ios 6 And I Have Tried Numerous Times To Reset It And It Still Is Stuck On The Screen

My Ipod Touch Is Stuck On A Screen That Says Ios 6 And I Have Tried Numerous Times To Reset It And It Still Is Stuck On The Screen...I Don't Know What To Do!

Connect the iPod to your computer and restore via iTunes.
iTunes: Restoring iOS software
If necessary:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a posting in my screen that says close the following application i tunes app. how do i close it '

I have a posting on my screen that says close the followinfg application, but I do not know how

1) If iTunes appears open in the dock, click it and try a traditional quit (Command + Q)
2) iTunes may be unresponsive, in that case > Mac OS X: How to quit an unresponsive application using Force Quit
3) Open up Activity Monitor, under "CPU" find the process "iTunes" and force it to quit from there.

I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues. Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues.
1- Neither Pages or Numbers will open. I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear. I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.
2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone. There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.
I went into Settings and all of the icloud information is correct and it "Documents & Data" is on. When I look at the storage, I see the Pages documents but not the Numbers ones. The next thing I did was turn my ipad off and back on, but this didn't fix anything. Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.
3- I cannot delete any apps. I can get all of the icons to shake and the small x IS available, but everything freezes when I click it. I can't do anything at that point except reset the ipad or wait until it eventually restarts itself. I've tried this with Pages as well as multiple other apps, all with the same result. I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.
3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen. If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway). If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.
So now I'm stuck. My guess is that I will need to restore it, but wanted to check before I take that step. Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever. I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.
Any suggestions for any or all of these problems?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

When I try entering a new event in iCal on my MacBook Air, I get an error message popping up on my screen that says: The request for account "iCloud" failed. The server responded with "502" to operation CalDAVSetPropertyQueueableOperation. Help!!??

When I try entering a new event in iCal on my MacBook Air, I get an error message popping up on my screen that says:
The server responded with “502”
The request for account “iCloud” failed.
The server responded with “502” to operation CalDAVSetPropertyQueueableOperation.
The request for account “iCloud” failed.
I am then given the option of staying Online or going Offline.
Can anyone help me?
thanks

Hello b.krushel,
Thank you for using Apple Support Communities
Any number of things could cause this issue, so I would recommend this article named iCloud: Troubleshooting iCloud Calendar found here http://support.apple.com/kb/TS3999.
These sections in particular:
General Troubleshooting
Make sure there are no current issues listed on the System Status that affect iCloud Calendar. The System Status is located on the iCloud Support webpage.
Make sure you have fully enabled iCloud Calendar for the client you are using (for more setup and troubleshooting information on iOS, OS X, Windows and iCloud.com, see the additional details below).
Check to see if the issue you are seeing is covered in iCloud Help. To search iCloud Help, visit help.apple.com/icloud.
Check your settings and preferences as something may not be set up correctly. For example, having incorrect date and time settings can cause issues which are easily resolved by entering the appropriate settings.
Troubleshooting Calendar on OS X Mountain Lion (iCal on OS X Lion)Note: For instructions on setting up iCloud Calendar with Calendar or iCal on your Mac, see iCloud Setup.If you are having trouble with Calendar or iCal on a Mac and you are using iCloud Calendar, try each of these steps, testing after each to see if the issue is resolved:
Make sure you are using OS X Lion v10.7.2 or later. Click here for help verifying the version of OS X you are using.
Make sure your computer is online. Attempt to view www.apple.com and iCloud.com. If you can't connect to the Internet, your iCloud calendars and events will not update in iCal. Click here for more information about troubleshooting your Internet connection.
Verify that your iCloud member name is entered into the iCloud Preference pane in System Preferences. See iCloud Setup for more information about setting up iCloud on a Mac.
Make sure you enter and update calendar information in the iCloud section of Calendar or iCal. Only calendars and events in the iCloud section of the Calendar or iCal Calendar list will be pushed to iCloud. Both Calendar and iCal for the Mac support the display of and interaction with multiple accounts and datastores, for example, iCloud, On My Mac, Exchange, Google, and so on. This makes it easy to create or modify events or calendars in a section of Calendar or iCal that may not be updating iCloud. Learn more about moving local calendars to iCloud.
In some cases, you may find that you have data duplicated in both the local On My Mac and the iCloud sections of Calendar or iCal. Learn more about resolving this issue.
You can make the iCloud calendar your default calendar for all new events. In Calendar on OS X Mountain Lion, choose Calendar > Preferences > General, or in OS X Lion, choose iCal > Preferences > Generaland under the Default Calendar heading, select one of the Calendars under the iCloud heading. Close the Preferences window to save this change.
If recent changes simply don't appear, try forcing Calendar or iCal to refresh by selecting Refresh All from theCalendar menu.
Make sure your account was successfully created in Calendar on your Mac (or iCal). After upgrading to iCloud Calendar, you may need to quit and reopen Calendar (or iCal). To confirm your account is configured correctly in iCal:
Open Calendar (or iCal).
Open Calendar (or iCal) Preferences.
Click Accounts. You should see an account with your iCloud member name entered.
Turn iCloud Calendars off and back on
Quit Calendar (or iCal).
Choose Apple () menu > System Preferences > iCloud.
Remove the checkmark in the checkbox next to Calendars.
Close System Preferences and wait about a minute.
Open System Preferences and choose iCloud.
Replace the checkmark next to Calendars.
Close System Preferences.
Open Calendar (or iCal) and test to see if the issue has been resolved.
Restart your computer. This may sound simple, but it does reinitialize your network and application settings and can frequently resolve issues.
Take care,
Sterling

While updating Ipod we now have a blank screen and when connecting to itunes the ipod is not showing under devices

While updating ipod touch we now have a blank screen. I have updated itunes but am unable to sync because the ipod does not show under devices. I have tried shuttng down and restarting but only have a blank screen or ap0ple logo. Sometimes the screen shows connect to itunes but that has been it.

I have the same problem, after upgrading my itouch to iOS6, it doesNOT respond to anything, apple logo stays on the screen all the time and does NOTHING! restore does not work either.... i hope we can get an answer from someone soon... apple support did not have an asnwer.

When I have finished working on an image in Photoshop and I hit the save button it goes instead to the "save as" screen. This never happened in previous Photoshop versions. When I get to Lightroom, I have a grey screen the says "File could not be found."

When I have finished working on an image in Photoshop and I hit the "save" button, it goes instead to the "save as" screen. This never happened in previous Photoshop versions. When I get to Lightroom, I have a grey screen the says "File could not be found." I then have to go to "locate" to get the image. When I select the correct image, I get a message that it is not the same file name but I am eventually able to access the image. Needless to say this is having a negative impact on workflow!

The problem with write permissions for the OneDrive folder only shows up in Lightroom 6's export dialogue, that's why it's to irritating. Lightroom 5.7.1 is not having that problem nor does the file explorer. The problem also exists on both of my machines. I will try to check for other problems with the OneDrive troubleshooter though: Running the OneDrive troubleshooter - Windows Help

TS1538 My ipod 4th gen. is stuck on recovery mode, and it is stuck on the screen that says connect to itune. I tried plugging it to the computer with an undamaged cabel and bringing up itunes, but itunes or my computer isnt reconizing it.

My ipod 4th generation is stuck on recovery mode and is stuck on the screen that says to connect to the itunes store. I already tried using a non-damaged cable and connecting it to itunes, but the ipod is not showing up as a device on my computer or on itunes. I cant fix the recovery screen until i can coinnect it to itunes... so does someone have any suggestions?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a blank screen that says "no message selected" on mail

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