I have a broken hinge on a Pavilion dv7-4069wm

This laptop is not even 4 months old....

HI,
Your laptop is still under warranty so contact HP Support.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
Windows 7/8 UEFI/Legacy mode, MBR/GPT

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Broken Hinge on HP Pavilion DV7-7115NR

OK so a few months ago i accidently droped my laptop and one of the hinges broke. It still holds the laptop and it opens very easily and when i close my laptop it slams closed. I wanted to know if it is able to get this repaired.
Here is a picture:
http://tinyurl.com/hingeshppic
Heres A Video Of What It Looks Like:
http://tinyurl.com/hingeshp

Hey Fluffy_Panda,
As there is damage to the computer, I have not been able to locate a replacement part number, or instructions on how to replace the hinge. I would suggest contacting technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region http://www.hp.com/cgi-bin/hpsupport/index.pl, for any repair, or replacement options that may be available to you.
Best of Luck!
I worked on behalf of HP

Pavilion dv7 keyboard replacement problems HP Pavilion dv7-4069wm

Hope I can get some help. HP Pavilion dv7-4069wm, windows7 64bit. Ok, the sad story, I spilled a drink on the keyboard. Did not seem to mess anything up but the keyboard. First mistake, bought a used one off ebay. Turned out to be the wrong one, screw lugs on back did not match. Bought a second one, it seemed to work the first couple times I used it, backspace key would not work, then nothing worked. I did break one of the little tabs on the zif connector and used some tape like I found in another post. Could this be a connection problem, or just a cheap keyboard problem? I am smacking myself for the spill anyway, so ANY help is appreciated.
I forgot to ad, I am using this laptop as a media center, I currently have a wireless keyboard and mouse I use with it, and it works well, one concern being that on this laptop I can only turn on the wifi with the wifi key on the laptop keyboard. Is there a way to go into bios or a workaround to turn on wifi other than the laptop keyboard? I have the laptop power settings to put it to sleep when not in use, but If it would get shut off, not sure how I would get the wifi restarted if it did not automatically come back on.

use windows mobility centre to control Wifi. May require wifi to be turned on via dedicated key for first instance before it can handle toggling of wifi but may not so worth inspecting & setting up.
Problem with broken connector is probably cause of keyboard issue, the tabs don't just hold cable but also push it against contacts so you may need to revisit & improve your solution to this ribbon connector.
Have come across damaged connectors before & been able to use them by adding thin tape to top of ribbon making ribbon tighter fit in socket & contact better & also use some tape across top of connector socket & onto ribbon to hold it in place.
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My HP pavilion dv7-4069wm will not come on.

Hello, my HP Pavilion DV7-4069wm will not come on. The screen is black and the caps lock blinks 1 time every 3 seconds. Is it my CPU or motherboard? What should I expect to pay for repair of either problem? I have very important docs & pics. Stored on this computer, can my memory be retrieved and put into another computer?

Hi,
Below lists the details of blink code. And you can visit the below site for more details
Caps Lock/Num Lock LED Component Tested Error Condition
LEDs blink 1 time
CPU
CPU not functional
LEDs blink 2 times
BIOS
BIOS corruption failure
LEDs blink 3 times
Memory
Module error not functional
LEDs blink 4 times
Graphics
Graphics controller not functional
LEDs blink 5 times
System board
General system board failure
LEDs blink 6 times
BIOS
BIOS authentication failure
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01732674&tmp_task=solveCategory&cc=us&dlc=en&lc...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&tmp_task=solveCategory&cc=us&dlc=en&lc...
"I work for HP."
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How to know which hard drive contains the OS in Hp Pavilion dv7-4069wm? Upgrading.

I'm thinking about upgrading one of my hard drives (320GB ea) in my HP Pavilion dv7-4069wm laptop for more storage. I would like to keep the drive that contains the OS to avoid the hassle of making a copy, but I'm not sure which one that is. I haven't replaced a hard drive before, let alone a dual drive. I recently added more RAM and noticed both hard drives looked the same. Can anyone tell me how to know the difference? .
This question was solved.
View Solution.

Hi,
The primary HDD with the operating system is shown on the diagram on Page 49 of your Maintenance & Service Guide.
Regards,
DP-K
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Broken Plastic Bottom on Pavilion dv7 (images)

So, I have an HP Pavilion dv7 - 4285dx. The plastic shell on the bottom is broken, as the pictures show. I’m not sure what happened, as I’m very careful with my computer and have never dropped it, but my theory is that the heat (it gets scalding hot sometimes, even when just sitting on a table) from the fan in that corner warped the frame and caused the plastic to start snapping. There is now a small chunk missing, as is visible in the pictures, and there’s another small crack lower down the side.
My warranty expired in February, but it seems like this would be a faulty product kind of thing, so does anyone think that HP would do anything about it? Or does anyone have an idea as to what I could do about it? Would it be possible to buy just a new computer body that I could put my current hard drive in?

I purchased my laptop about 3-4 years ago.
A few years ago, my computer exhibited the same problem where it looked like the case was being pryed open. I never really took it apart or did anything since I use it more like a desktop than anything else
Last night I took it apart and found the following:
The right side hinge and support structure is very robust. The screen hinge attaches to the laptop base through a metal tab on the base (which has a screw insert on the bottom). The force is distributed very well in this area. On he left side, I saw that there was no metal support. The screen metal hinge screws right into a brass looking insert which is just pressed into the plastic base. On my laptop, the left side insert pulled right out of the plastic, and was basically prying up on both halves of the base, causing the gap when you close it.
When I was trying to rotate the hinges, I found that the left and right hinges took a TON of effort to rotate. in the closing direction: If the insert is OK, there should be no problems since the hinge is "pushing" itself into the plastic base. But when you open the laptop, that screw insert wants to be pulled out. in doing so, it breaks the plastic and causes it to pry the case open, causing the gap.
I think this was an assembly error, not a design problem. It looks like they intended the right side to bear 90% of the force, while the left side just acts as a pivot. I think the left hinge stiffness was set way too high from the assembly line. If you look carefully at the screen hinges, you can see a nut which is covered by the silver looking plastic hinge covers. You need a 1/4" drive socket set and a 5.5 mm socket. I was able to do it with a shalow socket, without an extension.
I ended up loosening this nut so you could easily turn it by hand. Now all the force is taken by the right-side robust hinge, where the left side just acts as a pivot.
I tried to use a metal epoxy in the area, but the stuff I had was too old and didn't bond well. Hopefully I can find a junk computer and just get the replacement base.
To fix this, you can get a new bottom case for about $100, then loosen the nut on the left hinge so that there is minimal force going through that joint (you should be able to rotate the left hinge without he-man strength).
It also doesn't help that the left side hinge sees the highest temperatures. The thermal cycling along with the pretty weak cooling system could make that joint more likely to break.
By the way I took it apart originally becuase my laptop temperatures were crazy high doing non-intensive tasks. The cooling system was pretty bad. it only takes a small build-up of dust to block off the exit for the hot air. Be sure to clean this area if you notice that you can cook an egg on your laptop.

Broken hinge cover HP Pavilion dm4

Hi,
So I just havethe problem that hundreds of other people had.About a year ago, I found my casing coming apart as I opened my dm4. This has never happened before. I didn't do any damage to it.
And all of sudden, it started becoming worse and now it's almost broken.
And now I would like ask people who experienced this issue before, what to do exactly in order to fix this issue? How much would it cost(knowing that my warranty is up)? What pieces do I need to but and where to find them?
I really find that it's a big shame on HP to create a computer with such a manufacturing defect, a lot of people seem to have this problem with the same model. Some photos:

Ok, so I received an email asking for my feedback
"Did this reply resolve your post or question?If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos."
So in order to share "the good news" I came to say that I'm never buying and Hp product again.
I first had enldless issues with my hp compaq 6715s( I consider it as the worst computer on earth), followed by some issues with my DV6. Then I decided to give HP another chance and buy their DM4 but they didn't deserve this second chance.
First of all my issue appears to be a design flaw.
Let's be logical, does it seem normal to have hunders of customer having the same issue?
it's obvioulsy a manufacturing defect,
like when you (as HP) see such a thread
http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Dm4-1065dx-left-hinge-broken/td-p/764061/page/13
Don't you think it's time to take actions? c'mon why on the earth do we have to pay for Hp's mistakes?
so regarding my issue, HP's support team sent my contacts to Hp turkey(as I'm lving in Turkey for the moment but I bought my laptop form US).So they contacted me, they wanted me to send my computer, they took it and kept for ~1week then they email me an invoice with the cost and then I have to tell them if I accept the price(they they start repairing it( or not.
Total: ~280$ + I paid ~30$ (ddiagnosis fee) = 310$ and my bought my computer for 800$ that's almost 40% of the price! It should be Joke! I laughed so hard when I received this e-mail.
Also,they put parts that I don't even need. My back cover is better than any brand new cover they may bring and I LED display is working. also what the heck is this, they sell Hinge covers separetly(2 adet)!? It's normally sold as a "pair" of 2 hinge covers together.
And the funny thing is there's no repair fees (ISCILIK 0), it's hilarious. While the prices are so expensive.
On top of that, I'm not even supposed to pay for HP not being able to correclly design a laptop.
P.S: this is my 3rd HP to end up with such dumb things in a row, all the HPs I have gave me headache . I will probably not fix my computer this time I will ask them to send it back without fixing it!

Pavilion dv7-4069wm Fingerprint upgrade

I used the digital persona fingerprint reader upgrade from HP, and now I can't get into my computer. I've used the fingerprint lock ever since I got the computer, but now it turns on and I need to either log in ("Log in not accepted") or scan my fingerprint ("Fingerprint not verified") to go any further. I tried to go to tech support, but my warranty expired less than a week ago, and I can't seem to find any help that doesn't cost a lot. There doesn't seem to be anybody at HP willing to hear that my computer was working just fine until I used the upgrade they sent me. Any ideas?

Kindly go through below links where various members have posted solutions
http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Windows-Security-The-stub-received-bad-d...
http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/Windows-7-Pavilion-dv6-Laptop-Log-in-Err...
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I am an HP employee!!

Broken hinge ENVY m6

Like may others, I also have a broken hinge on my ENVY m6. Looking at these posts it seems to be a frequent problem and something HP should stand behind. I'm out of warranty, but am not ready to purchase a new computer. How can I get this repaired?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Broken Hinge Hp

HiI have a broken Hinge issues and it feels that it is one common problem. I need to get it fixed because I am afraid it can cause lots of other problems to my laptop's hardware o. My LAPTOP is not in warranty .
I am writing so that I would want someone from HP to contact me and help me out Would be grateful Kind Regardsa Happy Hp User Envy m6 -1114TX

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar

Pavilion dv7-1245dx loads apps slowly, freezes w white screen, hangs with rotating icon

I have dv7-1245dx, less than 1 year, running Windows 7, Norton, Microsoft Office apps, esp Outlook, use several real estate apps that are web-based. I'm trying to run my business with this machine, but am having constant performance problems: loads apps very slowly (1-2 minutes), freezes at random times (no pattern I can detect) and the screen turns white, or system just hangs and displays the rotating icon endlessly. Usually, my only resort is a hard shutdown (ctr-alt-del doesn't work as it won't take any input). Have run optimization/maintenance tools, had repair person and geek squad look at it, but either it seems fixed then starts these behaviors again in a week or so, or they say they can't diagnose any problems with the maintenance tools. Can anyone help me? Thx!

I have the same issue with a Pavilion DV7 19xx running vista home premium, it freezes every 20 seconds for a minute, so that it appears that the programs are not responding, however after a minute or so it starts to run normally., only to freeze 20 seconds later again, something impossible to fix,I tried to run a chcdisk, with no positive result, and the restore point seems to have been lost or deemed invalid...
This even happens in all fail safe modes
So I downloaded the service manual, as the warranty has expired on this particular model that was a replacement model for another model that went bust and was given to us instead of very severely mal-designed laptop, that either was a Monday model, or was bad from the design out...
I opened it(the new model), and the cooling ribs was full of dust, and this on a model that is less than a year old(however without warranty due to specific circumstances). A PC requires service, just like a car, but not in less than a year...
in regard to heat problems..
This model as the former, got so hot that it was to hot to sit on my wifes lap, I would even state that it is a fire hazard, and that HP should look into this NOW before it ignites a fire somewhere and a law suit drops in and they would have to recall PCs like auto mobiles sometimes get recalled..
there is an open space, just behind the cooling ribs where a fan draws in air (and dust), however the ribs spacing is so small that any dust will get caught there, after a while there is so much dust that the heat sinking performance is lost and the PC starts to shut down, due to overheat.. however, it can stall, and just keep on heating, until it reaches some critical point.
I am generally getting very tired of these issues with HP laptops, and will most certainly not buy one, the next time my wife needs an Upgrade due to my experiences with not 1 but 2 different laptops, that is not up to the job, they claim to be...
In fact, I'm speculating in submitting a complaint, to my countries "ombudsman", that takes care of these issues and can invoke certain penalties on companies who are breaking certain marketing laws such as supplying products that continuously keeps breaking down... due to mal design.. a mal design is for example when a speeder in a car jams.
I would still be great-full for any advice on how to fix the freezing problem..
I cannot recommend though to open your laptops without you being a skilled technician, and you will need the service manual to do it..
Any advice/recommendation is welcomed, although I'm not optimistic..
I'm 36 years old and have been working with computers since I was 12, so I'm not some kid that is just mad, in fact I do understand that sometimes in order to earn money in these days, things are getting rushed, and when they do, errors happen as we are all humans..

I have broken hinge on DV7 Pavilion QE360UA#ABA. I need information on which model this equates to.

I need to get the parts to fix the broken hinge. I see parts online for a DV7-3165DX (for example) and other similar model designations. Which model does QE360UA#ABA equate to?
This question was solved.
View Solution.

Hi!,
HP Partsurfer indicates the part you need for your model #: QE360UA#ABA is HP Spare number 665599-001 Hinge kit.
Regards,
Louis

Pavilion dv7 - heating and fan problems, hinge broken - DO NOT PURCHASE THIS JUNK!!!

This message is targetted towards people looking to purchase an HP Pavilion dv7 series of notebooks. Hopefully they are scanning these boards prior to purchase, something I (very) regretfully did not do.
My system: Intel i7 Q720 @ 1.60GHz, 8GB, ATI mobility radeon HD5650 1GB, Windows 7 home premium 64 bit.
Almost immediately, there were severe overheating problems. Even under normal use (1- 4% CPU, Word, Excel etc.) it became too hot on the left side to keep on my lap. My kids actually burned their hands on that part. I once used it on a table with a vinyl tablecloth. It actually melted the vinyl!
Running any CPU/GPU intensive software causes a shutdown due to overheating, a real nuiscance with playing games or watching video in HD. Just as a test, I ran one computationally intensive program overnight while I kept the machine in my freezer. Even then, it overheated and shutdown! (I have not overclocked; just running my software on the hardware as purchased).
Even in normal use, the fan runs very high, and is very noisy. It is so noisy that I cannot leave it on in my bedroom.
Finally, because of the positioning of the vent, I am certain that the intense heat weakens the left hinge. I am very careful with how I open lids, always with both hands on the lid. Within two months, the left hinge cracked. I argued extensively with HP, but they insisted that it was my fault, and I was charged for the fix.
I'm wondering whether the designers ever turned on (let alone stress tested) these units prior to selling this piece of !@#$.
Added bonus: within 4 months, the hard drive failed, though I can't pin that on HP. While the drive was getting replaced, I went out and bought an Acer. It had better specs than the HP, was cheaper, lighter, and even with the CPU at close to 100 percent, the heat is hardly noticable, and the fan is barely audible.
I bought HP because most of the scientific instruments in our labs is manufactured by HP, and it is truly high quality , high precision equipement, some of it running for over 25 years problem free. From that, I really trusted the HP name, I trusted that their PC division would have equal quality and standards. !#$% was I wrong! I'm glad they're getting out of the PC business.
The only reason I'm keeping this junk is because I took the extended warranty at the store, and under it, after three major repairs, they will get me a new notebook of equal or greater value. I can't wait for that inevitable third breakdown!

The dv 7 eg 4012 is the biggest disapointment:
the hinge brakes, it has an overheating problem!!!
Be prepared to replace it after 12 months or pay the bill for the repairs, hundreds of dollars.
I purchased the laptop directly from the hp online store about a year and a half ago.
First of all I had to install the latest drivers because hp is not making sure it comes with up to date drivers.
To find out what the problem was I had to contact the costumer service about 6 times.
After about 12 months the laptop startet splitting at the left hinge. The HP Costumer Service looked at the photos and told me this, Quote: "We have received the attachment of broken hinges and find it is an user damage hence, the service of the Notebook would be done on chargeable basis."
Before you want to buy a hp laptop, please type into google: broken hinge hp laptop
And you will see hundreds of posts of disappointed costumers.
Even class action lawsuit have been taken out against them.
For me, this was the last time that I invested about a 1000 Euros( bought it in Europe) in a product which needs to be replaced after a year and a half.
Please stay away from this product,
except you have plenty of time and money to keep this machine alive.

HP Pavilion dv7t broken hinge

I have a HP Pavilion dv7t that has a broken hinge. It has slowly become a problem. First the screw fell out and we tried to replace it but it did not hold it tight enough. I have been very carefull with my laptop and I very rarely move it from its location in our house. Now I realize that my free support ended last week September 25th. I wish I had looked into the problem sooner because I have been dealing with it for months.
I have seen the other posts and seen where some have tried to get this fixed and others have been sent a new laptop. What are my options at this point? Will it cost me to call support and ask what they recommend I do?
I am very disappointed in HP because I have up to now had great trust in this company and it's products.

Just got my Pavilion m6 back from HP, fixed hinges and screen at no cost to me. Laptop was out of warranty, but after a long phone conversation, HP finally decided to make it right. There are numerous people with this same issue. Let them know that. Good luck

Pavilion Dm1z-4000 broken hinge and broken screen again!

bought my notebook and few months later the plastic part that covers the hinges were making it hard to close the notebook so i would start closing the notebook more careful but then something inside cracked the screen and so i was forced to get my screen fixed Then the plastic around the screen was started to come off a little as well. So now being even more careful with the notebook the plastic hinges cracked off eventally, and then screws started to come off and craked my screen in the corner again. all these plastic parts were braking and unable to find the parts or know exacally what part i need. First time buying an hp compter for college, pretty dissapointed in the product and company becuase now i have no laptop

Hello Melfig408,
I understand your computer is suffering from a broken hinge and a broken screen, is that correct? I will try to help you.
It sounds like the hinges might be too tight making it difficult to close. When that happens the pressure is then put on the screen and can make it crack a lot easier.
Are you looking for the necessary parts to do the repair on your own, or needing it to be repaired by HP?
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

I have a broken hinge on a Pavilion dv7-4069wm

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