I have a button that opens a PDF that crashes Moodle and Scorm Cloud. How can I fix this?

I'm using adobe Captivate 5.5
I have a button that opens a PDF that crashes the course when in an LMS (I've tried moodle and scorm cloud). When I play the course in my browser, the file opens fine and the course continues. Does anyone know why opening this file doesn't work when I upload the SCORM package to an LMS?
Thanks,
Chris

Hi aperio_chris,
Thank you for contacting adobe support.
Please use the following steps and let us know if that helps:
1. In the publish setting>>externalize resources>>check all the check box which are for attachment, widget, animation etc.
2. Check the flash player version change it to version 9 or 10 when publishing the output through Adobe Captivate.
Thanks and Regards
Loveesh

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