I have a C5580 AND a C5280...and can't remove ink cartridges from either of them.
I can't remove the ink cartridges in either printer. It looks like the little flat plastic plate that sits directly in front of the installed cartridges, is sitting too high and blocks the inks from being removed. I think the plastic plate should probably be lowering itself automatically, when the cartridges move to the right and stop for easy removal...right? How can I fix that?
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OK, sorry I could not help.
The service station is the assembly on the right, the capping station and plate that block access to the cartridges are all part of that mechanism. If the plate is not moving out of the way the service station mechanism is not operating properly.
Similarily, if there is a carriage jam message it is an indication that the carriage is not moving correctly, or that the sensor that detects carriage movement is not operating. In the latter case the carriage would likely slam to the edge of the printer, that seems to not be the case so it is likely related to a blocked movement of the carriage. This may be caused by a blocked service station.
At any rate, I will not waste your time with any further discussion in this thread.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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