I have a connection to the internet but I can't connect

Hi,
OK here's my problem, I'm running an internet connection through a ADSL modem with four ports, one port going to my power book the other to my Xbox. Now 100% positive that it's not a modem issue as my xbox can access an internet connection.
But my mac on the other hand is a different story, when you open up the network setting you can see green lights on the ethernet connection, however when I start Safari or Firefox it doesn't connect to anything... help please anyone....:)

System Preferences>Network>Show Built-in Ethernet>TCP/IP. Do you get an IP address? What is it?

Similar Messages

I have problem when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .

I have problem with my ipad , when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .

Not very helpful but I have the same issue. Plugging in and doing the update via. iTunes will probably work but I find that whole experience annoying (downloading apps not on the Mac, etc..)

When trying to install downloaded software I am prompted to connect to the internet but I already am connected and the software will not install.

When trying to install downloaded software I am prompted to connect to the internet but I am already connected. This also occurs when trying to install an Adobe update.

A cable modem always needs a complete reset whenever you change the device that it is connected to.
To get your Internet signal restored, it will require at least one major step including the reset of your modem and complete network power cycle.
If that is not successful, the second major step is to reset the AirPort Extrreme back to factory defaults and then combine the steps above again.
Try this first:
Push the reset button on the cable modem (if present) and pull the internal batter (if easily accessible) then power off the modem
Power off everything else on your network....all devices....order is not important
Wait at least 20 minutes...longer will not hurt
Make sure that the Ethernet cable from the modem is connected to the WAN port (circle of dots or world icon) on the AirPort Extreme
Re-install the modem battery if it was pulled in the step above
Power up the modem and let it run for 4-5 minutes by itself
Power up the AirPort Extreme and let it run for 4-5 minutes
Power up each other network device one at a time about a minute apart until everything is powered back up
Check the network for proper operation

HT1567 I am connected to the internet, but itunes will not connect, it does stated that I have downloaded and installedl, I don't know what to do. Please help.

I downloaded and installed itunes, but itunes will not connect to ;internet (I do have internet. I don't know what too do, can you help?

I'm having the exact same issue. I'm connected to the VPN, but I can't mount or otherwise connect to the shared drive. Did you ever resolve this?

TS1398 Why can I still connect to the internet, but I can no longer connect to the iTunes store?

My family recently gave me an iPad for Mother's Day. It's been really awesome, but suddenly today I began getting an error: "Cannot connect to iTunes Store."
The process looks great right up to the download. Then, after the icon appears with the status bar, just before you would expect the status bar to start filling out...BAM, error!
I can connect to the internet just fine. I am able to sync via WiFi without trouble. I'm pretty sure I have tried all the troubleshooting on-and-offs. I even did a restore.
Am I missing something? Why would it work fine one minute and get all quirky the next?
Help me Obi-wan Kenobi; you're my only hope.

Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Could be you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

After upgrading iTunes on My win8 laptop i cannot sync. My iPhone 4s and My iPad. iTunes telts me to connect to the internet , but i am already connected. It seems as if iTunes is not installed correctly.

After upgrading iTunes on My win 8 laptop, i cannot connect to iTunes store. iTunes vil tell me that I must connect to the internet. I also have problems When i try to
Sync. My iPhone 4s and My iPad, please help

Hey ethrib!
I have a couple of articles for you that will help you troubleshoot these issues. First, here is an article that will help you troubleshoot your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Next, here is an article that may help you troubleshoot this issue with your iOS devices not being able to sync:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT4628 My Mac Air OSX10.8.5 won't connect to the internet as it says it has a self assigned IP address and thus cannot connect to the internet. I can only connect to a network by manually typing in the configuration specs. Please help.

My mac air OSX10.8.5 won't connect to the internet. It says it has a 'self assigned IP address and therefore cannot connect to the internet'. Network diagnostics is unable to the solve the problem. It happened suddenly for no reason and now I cannot connect except by typing in the configuration settings manually. Please help me!

Use the Airport Utility or log into your wireless device via http and ensure the DHCP/NAT service is enabled. If accessing via HTTP, you will need to manually set an ip within your local subnet (eg: 192.168.0.x).

My brand new ipod touch 5 says it is connect to the internet but I can't access anything

I just opened an Ipod touch 5 and it says it is connect to my wireless internet at full strength, but when I try to use an internet based application it doesn't work. I can't connect to anything that needs internet.

The problem could be caused by a firewall in the router. For reasons that I do not understand, that will affect IOS (iPod/iPad) communication but will not affect computers or other devices.
You will need administrative access to the router. If a firewall is present, turn it off and test the iPod again. If it works, turn the firewall back on but weaken it a notch and test the iPod again. Repeat as required.

I'm connected to the Internet but I can't sign in on Skype or play online games?!

My parents changed the channel for the BT home hub and I am online the wifi config is all green but I can't play online game or Skype as it says I'm offline?! I have gone on advanced settings and updated my mac and restarted it but still no working but it works fine on my phone! HELP!

Am a newbie but somethings may work here, Go to dock preferences and to network and to your airport connection window.
You have a green light signal in network status window? If it is yellow or red it is unavailable. If your connection is full of traffic, this may effect connection.
In window you may need to type in optional search domains. Your provider should tell you this no one else~ They would also walk you through your connection failures. If it is yellow and you connect to your provider's router and don't have your own router, this number may not appear in your connection information. You need to tell them their router is down so they can fix it. They may not find out if pings come back. Pings may also be cached (I am not sure but it might) so it may take them a while to find out if you don't tell them. I would call your provider. Maybe empty your preferences in your browser. You may have cookies or garbage to empty there. Use another browser.
iMac Mac OS X (10.4.10)

I a connected to the internet, but cannot establish a connection to the server to watch an insructional video

I am trying to watch an instructional video at artistsnetwork.tv, but I get the message Error: Timed-out trying to establish a connection to the server. I have no idea how to even BEGIN to fix this.

If you did the following 3 steps in the link and saw the screen pictured in the link, you are communicating with the router you are connected to (yours or unlikely but possible, someone elses of the same brand that is also unsecured and within range):
Step 1: Open a web browser and type the IP address of the WBR series router into the address bar (default is http://192.168.0.1).
Step 2: The default username is admin (all lower case) and the default password is blank (nothing). Click on OK.
Step 3: Click on the Setup tab at the top and then click on Wireless Settings on the left-hand side.
The MAC address you are seeing may be that of a connected device rather than the router itself such as your Mac or your modem but I'm not sure what they are displaying.
You can change the "Wireless Network Name" on the same page of settings to a unique name to be sure which router you are connecting to when you connect via wifi. That will also require you to reconnect as I have described below.
Note that in addition to changing the security mode you will also have to enter a passphrase twice in the bottom section. That is the password you will need to enter in your mac to connect to your wifi when it is secured. It is also likely that after you press Save the router will disconnect you and you will need to reconnect using the password.
Also note that as long as you are doing it you really should set it to WPA not WEP as WEP is not as secure. Quote from the same page:
WPA is a strong form of wireless encryption, however not all wireless adapters support this feature. If your wireless adapter does not support WPA you will want to use WEP to secure your wireless network.
If none of that helps, you may want to try a D-Link user forum as non of this is Mac specific and a forum devoted to routers is likely to be more helpful.

Mac can't connect to the Internet but iPad can

I'm having trouble getting my Mac to connect to the net. Tried restarting both my modem and Apple router. Also tried with wired and wireless connection. No dice. Anyone offer any suggestions. Oh, I'm running the latest OSX -10.8.

I have been having problems with various computers not pulling DNS settings properly. The only way I can get them to reconnect to the Internet is by manually removing the DNS servers from the Network system preference. I am assuming you are using DHCP on your router.
Go to the System Preferences, then choose Network. Make sure the lock in the bottom right hand corner is unlocked. Select the interface you want to use, ie. Ethernet or wi-fi. Click the Advanced button. Select the DNS tab and make sure there aren't any manual entries in there. If there are, click on them and hit the minus button in the bottom left hand corner. Apply the changes and hopefully it comes right back.
I have had to continually redo this process on laptops, though. I haven't figured out how to make the change stay, I think it's some sort of corrupted preference or maybe permissions problem.
Hope it helps...

ITunes will not connect tot the internet but my computer is connected to the internet

Yesterday, iTunes informed me that there was an available update. I updated. Once the update was complete, iTunes would not conect to the internet. I am currently using the internet to post this problem so I know there is not a connection problem. I have uninstalled and reinstalled iTunes 4 times now. How can I fix this problem?

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude E6500
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012A8B0139BECB0
Current user is an administrator.
The current local date and time is 2011-09-11 17:24:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 8871e720986084a508138b8578a7c547
iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3DD41A5F-0D85-4A39-9F77-7AF342F2583B}
Description:    Intel(R) 82567LM Gigabit Network Connection - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:    255.255.255.255
Lease Obtained:    Fri Sep 09 07:57:07 2011
Lease Expires:    Mon Jan 18 22:14:07 2038
DNS Servers:    192.168.100.2
        192.168.100.226
Adapter Name:    {966C20DB-4849-41C4-8E2A-521E046C87D4}
Description:    Bluetooth LAN Access Server Driver - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Mon Jan 18 22:14:07 2038
Lease Expires:    Mon Jan 18 22:14:07 2038
DNS Servers:
Adapter Name:    {48613D21-089E-4A48-B82D-56A332EC9084}
Description:    Dell Wireless 1510 Wireless-N WLAN Mini-Card - Packet Scheduler Miniport
IP Address:    192.168.1.137
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Sun Sep 11 15:57:17 2011
Lease Expires:    Sun Sep 18 14:36:17 2011
DNS Servers:    68.87.74.166
        68.87.68.166
Adapter Name:    {2A8D4A8D-B598-49B5-A7D9-6B0893B62B26}
Description:    Dell Wireless 5530 HSPA Mobile Broadband Minicard NetworkAdapter - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Sun Sep 18 14:36:17 2011
Lease Expires:    Sun Sep 18 14:36:17 2011
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    Yes
HTTP Proxy:    192.168.100.117:8080
HTTPS Proxy:    192.168.100.117:8080
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-08-05 08:04:25.

Firefox will not connect to the internet, but I can still load Internet Explorer and use it to browse.

I alredy tried a deinstall and reinstall
Attempted to configure internet settings, not sure if I did it right.

Try the following solutions and whichever setting works, keep it Permanent:
1) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option1 -> Click OK -> OK
2) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option2 -> Click OK -> OK
3) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option3 -> Click OK -> OK
Check which solution works.

Showing as connected to the internet but can't get...

Hi,
This is my first post so apologies in advance if I'm using this incorrectly!
I have BT Infinity and have had very few problems since getting it but for the last few days I have been unable to get online. I've called BT a few times and it is showing that I'm connected to the internet so they felt it may be an issue with the Home Hub so are sending me another. In the meantime I have bought another router and connected this to the modem etc and it is showing as being connected to the internet but I still am unable to get online. This is both when connected via an Ethernet cable or wirelessly and is the same across all devices (pc, ipad, iPhone etc). As I say, it is showing as connected to the internet but I can't get online at all. I can via BT Openzone so I know my various devices are working.
I am almost certain the new Home Hub will not help. It's driving me mad. Any suggestions?
Thanks in advance.

If as you say,you have tried the HH and other routers,and have reset and rewired the connections to the OR modem with no joy,then it leaves only 2 possible causes.
1)The RJ11 cable from the OR modem to the master socket might be faulty.
2)But it is most likely to be a fault in the line from the master to the cabinet,or a very noisy line.
You might need an engineer visit to check at the cab or the line.
Your local network seems to be in order,as it is indicating a network connection,but if the line is faulty to the cab,then you would not be able to get a stable connection,or no internet.

Trying to restore my iPhone and itunes says it's not connected to the internet, but my web browsers work fine

I tried to restore my iPhone 3G and I get a message that I am not connected to the internet but, I can barouse on the internet with my search engins.

It's hard to tell what password you are referring to. But my guess is you are being asked for the password to the iPhone's backup you created in iTunes. It sounds like you chose to encrypt the backup.
If that is the case, the following applies:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.
The above comes from http://support.apple.com/kb/HT4946

I have a connection to the internet but I can't connect

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