I have a creative cloud license, why am I prompted to download trials

I have a creative cloud license, why am I prompted to download trials

Amor315 it is likely your computer can not currently communicate with our activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve this difficulty.

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  • I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license?  Thank you.

    I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
    If not, can I purchase a second license? 
    Thank you.

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

  • I have a Creative Cloud license but when I tried to upgrade indesign to the 2014 version it asked me to try as a trial. I should be able to just upgrade and use it, correct?

    I have a Creative Cloud license but when I tried to upgrade indesign to the 2014 version it asked me to try as a trial. I should be able to just upgrade and use it, correct?

    correct.
    sign out and then back in to your cc desktop app.  then install id cc 2014.

  • I have a Creative Cloud license through ETLA, why does Lightroom mobile say I'm on a 30-day trial?

    See topic.
    The Creative Cloud license also does not appear on my Adobe ID for some reason.

    It seems that having Creative Cloud through an ETLA only provides access to the CC set of software but not all the services that are provided by Creative Cloud "Membership".
    For instance, it doesn't look like you get:
    Online storage is "Customized" per account as opposed to 20GB for Individual and 100GB for Team (http://www.adobe.com/products/creativecloud/buying-guide-at-a-glance.html)
    And "services" are also a custom solution that is negotiated between your company and the Adobe account rep.
    The "services" are the bit that would make Ligthroom Mobile work correctly, I believe.
    I'm in the same boat, by the way. When I log into the Creative Cloud website, it shows that I have the free plan eventhough the company I work for has an ETLA for Creative Cloud. We just have access to the software, not the services provided in a different type of Creative Cloud membership.

  • My creative cloud license is now making each app ask for a serial number

    What do I do? I have a creative cloud license that in fact paid 2 days ago, but when I try and boot any application in the suite it says it is a trial and that I need to enter a serial number. WTF!
    I am on Mac OS X 10.8.2 and have the full creative cloud licensed. It was working perfectly well until 2 days ago. Nothing has changed, but it is not working. Please help!

    OK... I'm in. I was sent a link for an updated Adobe Application Manager.
    Installed it, opened  InDesign, got prompted to sign into my cloud account, and no prompt for a serial number this time.
    I'm back in business. Here are the links provided (Mac or PC) by the support person.
    http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager6.2_all.dmg
    http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe

  • Creative Cloud License Question

    Hello chaps,
    I've purchased a creative cloud membership which I've been using at home for my freelance work / studying.
    I also have a full time job which requires some light use of Photo/Video Editing / Illustrator, at the moment I use old boxed versions / other software which do the job just fine but if it's OK I would like to install the creative cloud on my works PC (who do not have a creative cloud license) and use my account there.
    As far as I'm aware It's OK providing if I leave the company I take the license with me?
    Best Regards

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    Be sure to sign OUT of your Cloud at work when you want to stop using it there
    http://www.adobe.com/products/creativecloud/faq.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

    I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
    This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

    Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
    http://adobe.ly/yxj0t6
    Regards
    Rajshree

  • How do I use a Creative Cloud license when I have limited Internet for months at a time?

    How do I use a Creative Cloud license when I have limited Internet for months at a time?  I proces a lot of photos in remote areas where an application that needs online access would be useless.

    Hi Freewill,
    Please see the Creative Cloud FAQ here.
    Do I need ongoing Internet access to use my Adobe® Creative Cloud™ desktop applications?
    No. Your Creative Cloud desktop applications (such as Adobe® Photoshop® and Illustrator®) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.
    An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
    For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
    Cheers,
    Michael

  • I've a Creative Cloud account, why do I have to pay for Online Services subscription for Acrobat Pro XI ?

    I have a Creative Cloud account, so I have the desktop applications... why do I need to pay more to have Acrobat Pro access for my iOS devices (cloud access for Acrobat Pro) ?

    Hi MacEarl,
    You might need to know that subscriptions for Creative Cloud and Adobe online services are different.
    What exactly is the trouble that is causing you and what do you wish?
    Please let us know.
    Regards,
    Anubha

  • We have purchased the complete Creative Cloud license. Can we install it both in PCs and Mac?

    We have purchased the complete Creative Cloud license. Can we install it both in PCs and Mac?

    Hi Pandora,
    You can install one single license of a Creative Cloud on upto 2 machines. CC is a platform independent product so you can use it on both Windows & Mac but make sure that you are not using it at the same time.
    Cheers,
    Kartikay Sharma

  • Why does my account say I still have a creative cloud membership when it was supposed to be canceled??

    Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.

    Sorry, this is an open forum, not Adobe support... only Adobe support can help
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that.  Why do I need to pay so much more?

    I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that.  Why do I need to pay so much more to add FormsCentral.  Is there something in the Creative Cloud that will work the same way?

    Hi maybeamy,
    Please see Is FormsCentral part of the Creative Cloud?
    You can create unlimited offline forms with the desktop application that's included with Acrobat XI as part of Creative Cloud. If you want to track responses, or create more than one web form, you'd need a FormsCentral subscription.
    Please let us know if you have additional questions.
    Best,
    Sara

  • How do I get license key for trial app, now that I have joined Creative Cloud ?

    how do I get license key for trial app, now that I have joined Creative Cloud ?

    after trying again, the signin process worked and activated my trial copy for me.

  • I've paid for Creative Cloud license but the programs won't open

    I purchased the Creative Cloud license already a few moths ago but now all of a sudden the programs won't open (until this some of them have been apparently running as trials). When I try to open the program the Adobe Application Manager pops up and tells me to license the software. When I click it to continue and logg in it says "Creative cloud will now be licensed for _myemailadress_. Click continue to enjoy the software." But when I click continue nothing happens and when I try to open the program again App manager opens up again and tells me to license the software and so on. I've tried to look for a solution but nothing seems to work. I have a MacBook pro OSX 10.6.8.
    Any ideas? Should I try to update my whole computer? My laptop is old and slow so I am a bit afraid everything will disappear if update it.
    All ideas I should try are warmly excepted! I am getting desperate and need the software up and running ASAP.

    Inarinainari please reinstall the Adobe Application Manager by utilizing the steps listed at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.  The Adobe Application Manager has been rolled into the Creative Cloud Desktop application which is why the referenced document refers to the Creative Cloud Desktop application as opposed to the Adobe Application Manager.  Since you are running Mac OS 10.6.8 it is not possible for you to run this later version.

  • Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?

    Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?

    Hello Sanjit,
    thank you for replying.
    I had the problem on this website, I have two forms, one simple and the other more sofisticated:
    www.oeso.org
    (at the bottom I have a simple contact form) and
    I created also a form on www.oeso.org/new-membership.html
    but i didn't receive any reply so
    I put the form on my website (architecturevisualdesign.ch) in a hidden form:
    http://architecturevisualdesign.ch/oeso-new-membership.html
    and here I receive the OESO New Membership Form Submission reply.
    Thank you for your help.
    Best regards,
    Nicole
    2014-09-09 11:17 GMT+02:00 Sanjit_Das <[email protected]>:
    Adobe Creative Cloud Muse: Why I don't receive anymore the email from the forms I created in several websites?
    created by Sanjit_Das in Help with using Adobe Muse CC - View the full discussion
    Please provide the site url in question , also have you hosted the site on Business Catalyst ?
    Emails can land to spam/junk folders so you should also check the folders.
    Thanks,
    Sanjit
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6713391#6713391
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Help with using Adobe Muse CC by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

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