I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

Question

I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

Answer 1

If you are using windows OS, look for file named hosts at below location:
C:\Windows\System32\drivers\etc
Check if there is anything that is blocking the Adobe CC app to verify your subscription.
Make back up copy of hosts file and delete everything except below contents:
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1       localhost
# ::1             localhost
I hope that should resolve the issue.