I have a Creative Cloud subscription. Why is reader asking me for a subscription to export pdf to word or JPEG? I thought I had the full version.

Why am I unable to export all of a sudden. I thought when I signed up for creative cloud I'd have full access with all of the programs installed.

I must correct this: Creative Cloud DOES include the Acrobat Pro app (http//helpx.adobe.com/creative-cloud/system-requirements.html). Like all the other apps in Creative Cloud (Photoshop, InDesign, more than 20 others), you simply ask Creative Cloud to install the app.
And this is the crucial point. Acrobat Pro is an app, entirely different from the Adobe Reader app. I believe the original poster is running Adobe Reader INSTEAD of Acrobat Pro. Adobe Reader is a different, free, app and for it, exporting is an add-on service. So make sure Acrobat Pro is installed and make sure you are using it. If you installed Adobe Reader as well and don't need it, then uninstall Adobe Reader to make life easier for yourself. You might then have to repair Acrobat Pro. (TIP: never uninstall Creative Cloud apps with the Windows control panel, but do uninstall Adobe Reader that way).

Similar Messages

  • I have a creative cloud license, why am I prompted to download trials

    I have a creative cloud license, why am I prompted to download trials

    Amor315 it is likely your computer can not currently communicate with our activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve this difficulty.

  • Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software

    Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software

    You could try here:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    If that doesn't help, provide the details:
    - your OS
    - the exact wording of the error

  • I purchased a creative cloud membership but it still asks me for a serial number when I try to open software

    I had Photoshop CC, Dreamweaver CC, and Illustrator CC installed as a trial. The trial has now run out and I purchased an account for a full subscription to all adobe software, but in the creative cloud app it keeps prompting me as "your trial has expired" and when I click "license this software" it prompts me with a serial number screen. All uninstalled apps have a "try" or "buy" button next to them when I assume it should say "install" since I've paid for them.
    Some things I've read on forums and have tried with no success:
    uninstalling and reinstalling all apps including creative cloud desktop manager
    used the adobe cleaner utility to clean all leftover adobe files, then tried reinstalling software
    edited the hosts file to remove any additional lines.
    changed my language settings to International english.
    tried signing in and out
    I was told this computer had pirated adobe software installed on it at one time.  Not sure if this is responsible for why this has been so problematic. Please help, Ive spent hours trying to figure this out. ps i'm on a mac.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
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    Kartikay Sharma

  • HT2534 why they didnt ask me for a credit card when i set up my apple id

    Why they didnt ask me for a credit card.when i set up my apple id.

    I am having the same problem. I don't have a credit card and want to set up home sharing. HELP

  • I've a Creative Cloud account, why do I have to pay for Online Services subscription for Acrobat Pro XI ?

    I have a Creative Cloud account, so I have the desktop applications... why do I need to pay more to have Acrobat Pro access for my iOS devices (cloud access for Acrobat Pro) ?

    Hi MacEarl,
    You might need to know that subscriptions for Creative Cloud and Adobe online services are different.
    What exactly is the trouble that is causing you and what do you wish?
    Please let us know.
    Regards,
    Anubha

  • URGENT!!! CS6 programs keep saying "trial expired" even though I have a Creative Cloud subscription.

    Hello,
    My CS6 programs keep saying that the trial edition is expired, even though I payed for my Creative Cloud subscription.
    I have a deadline tonight, and really REALLY need indesign to work!!!.
    Please help me!!
    I already tried the License Recoverer. Did not work, not even after a reboot and pressing 0...
    Arteau / Kezumi

    I'm having the SAME PROBLEM!!!
    I know for a FACT that it is NOT something on my system because it ONLY happens with InDesign… ALL of the rest of the software from Creative Cloud works PERFECTLY.
    I signed up for Adobe Creative Cloud on October 31, 2012 and I checked… my monthly payment was successfully made on Dec. 30th, so it SHOULD be up to date and working.… yet when I try to launch InDesign, instead of opening, I get a window that says,
    "Your Trial Has Expired… Become a member…, etc".
    My only choices from the Application Manager at this point, are to select the "Join Now" button… (Even though I've already joined)… OR I can select the "License This Software" button… WHICH I've already done SEVERAL TIMES previously. But if I do select this button, it APPEARS to Activate my Subscription… AGAIN.
    At this point, after I select the "Close" button from the "SUBSCRIPTION ACTIVATED" window… I get ANOTHER window, saying that I have 0 days remaining to use the InDesign Trial software, giving me the option to BUY NOW, and there is also a button to "Start Trial" or another "License This Software" button…
    If I select the "License This Software" button… it will once again APPEAR to Activate my Subscription… AGAIN. But then it once again gives me this same window again… starting the WHOLE process over and over and over again.
    I tried running the update to InDesign, to see if this would resolve the problem… but it STILL gave me these SAME annoying windows over and over and over. I un-Installed InDesign and downloaded it again but it still does the SAME THING OVER AND OVER.
    I've downloaded and used Photoshop, Illustrator, Muse, and Dreamweaver from Creative Cloud… some were downloaded BEFORE I downloaded InDesign and some were downloaded after I had the trouble with InDesign but NONE of the other software gives me this problem. It's ONLY with InDesign.
    PLEASE HELP!!! I have a big job due and all of the work that I've already completed on this project was done with the so-called "Trial" version and I can't even open the file with my old version of InDesign. So I'm STUCK without it… It worked GREAT until this "TRIAL" period ran out… I subscribed  before I ever downloaded ANY of the Creative Cloud software, so I don't know why it was EVER consisdered a TRIAL to start with.
    Thanks for any help you can give!
    ~Kim

  • Why does my account say I still have a creative cloud membership when it was supposed to be canceled??

    Hi, I'm wondering why my account still says I have a creative cloud membership. I want it canceled, I contacted customer support the other day, and they told me it was all taken care of, and that my subscription had been canceled, but it isn't, it's still listed in my account as open. My case number for the chat I had with customer service is 0214825111.

    Sorry, this is an open forum, not Adobe support... only Adobe support can help
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that.  Why do I need to pay so much more?

    I have Adobe Creative Cloud, I thought FormsCentral was supposed to be apart of that.  Why do I need to pay so much more to add FormsCentral.  Is there something in the Creative Cloud that will work the same way?

    Hi maybeamy,
    Please see Is FormsCentral part of the Creative Cloud?
    You can create unlimited offline forms with the desktop application that's included with Acrobat XI as part of Creative Cloud. If you want to track responses, or create more than one web form, you'd need a FormsCentral subscription.
    Please let us know if you have additional questions.
    Best,
    Sara

  • My trial is about to expire despite the fact that I have a Creative Cloud subscription

    Since installing the beta I get a message saying my trial is about to expire despite the fact that I have a Creative Cloud subscription. Also I have two Adobe IDs and despite trying to change the default it keeps switching back to the one that doesn't have the CC sub. Also in About Muse it says I am on v3.1 Build 8, is this correct?

    Any help on this from Muse staff would be appreciated

  • After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?

    After i have downloaded creative cloud desktop it tells me that it's impossible installing it,why?Help please

    Hi alessia muscas,
    Please try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • I have cs4 master and I want to get creative cloud which it says you can get for lower price if you have cs3 or higher but it says i can't why?

    I have cs4 master and I want to get creative cloud which it says you can get for lower price if you have cs3 or higher but it says i can't why?

    Hi Quinn7,
    Was the one which you were upgrading from a Educational version? If so, that might be related. I'd recommend reaching out to our support for assistance. I think there is a link for chat or phone on the bottom of the plans page: Creative Cloud pricing and membership plans | Adobe Creative Cloud
    - Dave

  • I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

    I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

    Hi American,
    I checked you account and I found that you just have 1 seat in your Creative Cloud account. You need to add a license from the top right corner on your Team admin page.
    You can follow the article: Creative Cloud Help | Manage your Creative Cloud for teams membership which will help you to add a license in your Team account.
    Let us know if you face any troubles while doing that.
    Thanks,
    Ratandeep Arora

  • I have bought creative cloud subscription but it will not download app onto y desktop

    i have bought creative cloud subscription but it will not download app onto my desktop.
    Can anyone help me?

    We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
    Mylenium

  • All creative suite apps install as trialversion have a creative cloud subscription) and when the

    All creative suite programs install themselves as trialversion (I have a creative cloud membership) and when the trialperiod expires I am directed to buy a new version

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Sign in or activation errors
    Mylenium

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