I have a credit in the iTunes store, but I can't get past the payment window to make a purchase. I don't want my credit card charged, so how do I do this?

How do I make a purchase from the iTunes store using a credit I have? I can't get past the payment window, and don't want my credit card charged instead of my credit.

same here but i cant purchase a movie or anything

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I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???

I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???

I do NOT like using my credit card if I don't have to, and I went out of my way to go buy an Apple gift card, which I successfully redeemed into my Apple account. However, when I use the Apple "Cards" app, it will not let me use anything other than my credit card. I tried purchasing a card, hopefulling it would come out of my Apple store balance, but no such luck -- it came out of my credit card.
Apple is becoming more like Microsoft every day.

I cannot access the Itunes store, but I can update my apps.

I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now.

I have an iphone 5. It has a "no sim" in upper left corner. I removed it, placed it back, restored the phone and now I can't get past the "activation" part. It's telling me to insert a SIM w/out a PIN lock. HELP!!!!!

I have an iphone 5. It has a "no sim" in upper left corner. I removed it, placed it back, restored the phone and now I can't get past the "activation" part. It's telling me to insert a SIM w/out a PIN lock. HELP!!!!!

Hi Michellebone,
I'm sorry to hear you are having this issue with your iPad. Given your description of the issue and the symptoms you are seeing, it sounds like you may need to have your iPad evaluated or serviced. You may find the following page helpful:
Apple - Support - Service Answer Center
Sincerely,
- Brenden

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

I have an iPhone 4 and my lock button is jammed and I also can not touch anything on the left side of my screen well as any pop ups from the phone itself, so i can not get past the set up stage in reset process...how can i fix it/can it be fixed?

Make an appointment at the genius bar and get the phone replaced.

I just opened my new Mac Pro and I have a USB keyboard, not a bluetooth -- it doesn't recognize the USB keyboard and I can't get past the "bluetooth keyboard pairing" screen.

I just opened my new Mac Pro and I have a USB keyboard, not a bluetooth -- it doesn't recognize the USB keyboard and I can't get past the "bluetooth keyboard pairing" screen.

What specific KB?
Do you know it works?
I set my 2103 nMP with an older (black) Apple USB KB and it worked fine

My wireless mouse and KB are in discovery mode, but I can't get past the "enter password" screen because my Mouse and KB will not work...batteries have been changed.

My Wireless KB and mouse are stuck in discovery mode, but I can't get past the "user password" screen because It won't allow me to enter characters.

Should work if you enter the code and hit the return key. Here is a step by step article.
http://support.apple.com/kb/HT1809?viewlocale=en_US
Captfred

I restored my hard drive with time machine but when I log in I get "home folder protected by fire vault and needs to be repaired. But I can't get past the regular log

I restored my hard drive with time machine but when I log in I get "home folder protected by fire vault and needs to be repaired. But I can't get past the regular log

Maybe you might find some info to the right>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

HT201209 I have remaining credit at the iTunes Store, but will not let me use without a download code! That code was thrown away month ago, after downloading it. How can I use my unused credit $??

I have remaining credit at the iTunes Store, but will not let me use without entering 'your Gift Card or Download Code' which, of course, was thrown away months ago, when I first put the code in! Originally it was put into my computer, now I'm trying to redeem on my iPhone. Anybody have any ideas....I mean it IS my money! Thanks Ruthie

What you are saying does not make sense. You redeem a card once, that's it. It doesn't matter what device you are using, as long as it's using the same account, you will get the reminder of your store credits.
Could you give more details now?

I can connect to the iTunes store but I can't sign in

I recently got a macbook pro and before I got it I had a Toshiba. On that one I had an iTunes account that I used and worked fine.
I can connect to the iTunes store. I can search for stuff but I can't sign in so I can't download anything.
I've never had this problem before. I know that my apple id is ok because I changed the password because I thought I might have had it wrong.
Does anyone know how to fix it? I have the newest version of iTunes.

I'm having the same problem. Are you getting unknown error -9813?

I want to use this phone w/o a verizon account or number, but I can't get past the set-up screen. Can I use this phone to surf there web only and get past setup

I just want to use the phone as a web browser using wireless, I don't have verizon, I can't get past the set-up screen. Can I use the phone without a verizon account?

I took it to Verizon and a counter person got it to work. she said one has to be persistent and eventually the screen goes away that was demanding the phone number I didn't have, it works now I'm happy

I bought a song on the itunes store but I can't listen it!

time ago i bought a song on the itunes store with my iphone. Yesterday i connected my iphone with iTunes on my PC and some hours after i went to listen that song but when i touch his title to listen it don't start even if on my PC, on iTunes i can listen it.

Restart your Mac and try again...
If no joy... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I'm trying to download os x but i can't get past the app store preview page i'm running 10.6.8?

I'm trying to download mavericks from the app store i get to the preview page but can't get past that page any farther i'm running 10.6.8
any ideas?

Make sure you don't forget about Rosetta.
And you meet Mountain Lion Apple hardware requirements, and backup your data to at least two separate places, making sure neither is connected to the machine when the update is installed, and check that all your drivers are compatible as well. Only upgrade to Mavericks if there is software you need Mavericks for. Otherwise stay put until everything is up to date.

I need help changing my credit card details so that I can use the App Store but I can't get it to work

I need help updating credit card. Details as its not sllowing me to get any apps

Accepted forms of payment > http://support.apple.com/kb/HT5552
Changing Account Information > http://support.apple.com/kb/HT1918
If necessary... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT3606 I´m trying to update my MacBook with OS 10.5.4, to at least 10.6.6. But I can´t get past the "configuration installation". I´v let it run overnight, but no response.

Can anybody out there tell me how to update a MacBook with OS 10.5.4, to at least OS 10.6.6 ? When trying to update from the
Apple menu, it stops when configuring to install. I´v let it run overnight several times, no go. Help me !

Start by checking if your macBook can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
(NB: PowerPC applications can still be run in Snow Leopard using Rosetta, but they will not work in later versions of OS X.)
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes (you will need the latest version in order to synch with mobile devices).

I have a credit in the iTunes store, but I can't get past the payment window to make a purchase. I don't want my credit card charged, so how do I do this?

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