I have a custom add-on on my work Firefox. I set up Firefox sync to transfer it over to my laptop, however, my add-on still does not appear. How can I fix this?

As mentioned in the question, I have a custom add-on I want on my other computer. According to your website, I should be able to transfer it effortlessly with Firefox Sync. What am I doing wrong or is there another way I can transfer my add-on to my personal laptop?

Do you have the original XPI of this extension?
If that is the case then you can copy the file to the other computer (e.g. via an USB stick) and install the extension via "File (or Firefox > New Tab) > Open File".
*http://kb.mozillazine.org/Installing_extensions
Otherwise you can try to copy the installation folder of this extension in the extensions folder in the Firefox profile folder to the Firefox profile folder on the other computer.<br />
You should see the ID of the extension on the "Help > Troubleshooting Information" page (about:support).

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