I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number.
I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Similar Messages
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I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?
There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
If that isn't what you're talking about, you really need to explain in more detail. -
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noelnoelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck. -
Purchased a prepaid card for photoshop elements 12 and can't find where to enter the redemption code
Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??
Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
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As above, when I enter the redemption code on the box containing my copy of photoshop elemets 10, I am informed it is "not active". I have contacted the vendor who says he has not had the problem before but so far has not helped me. How do I get a serial number so that I can download the programme from my CDs? The plastic over the redemption code on the box looked Ok and not touched. Help. Ian <Removed by Moderator>
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Mylenium -
I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@
Direct Updates
https://www.adobe.com/downloads/updates/
If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
http://www.belarc.com/free_download.html -
I have installed quicktime 7 on my max OS X machine, and I have bought QT 7 pro for OS X. I open Qt7 and enter the registration code I got from buying QT 7 pro, the icon changes to pro, but nothing happens and it doesn't appear to upgrade. help
I have installed quicktime 7 on my max OS X machine, and I have bought QT 7 pro for OS X. I open Qt7 and enter the registration code I got from buying QT 7 pro, the icon changes to pro, but nothing happens and it doesn't appear to upgrade.
And just what sort of changes in "appearance" did you expect?
If you can access the editing, conversion, and/or properties options once a file is loaded then the QT 7 app has been upgreaded for "Pro" use. -
I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.
try using a different browser, or contact support Contact Customer Care
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Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?
Did you purchase the software in another country than where you live?
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I am trying to get my serial number every time I enter my redemption code it says invalid code wtf
This ? Is for adobe photoshop elements 10 pleez help I need this tonight
See this document http://kb2.adobe.com/cps/909/cpsid_90921.html. If you still have problems retrieving your serial number, contact Adobe Customer Support (http://www.adobe.com/aboutadobe/contact.html).
You mention the redemption code, so I assume you bought your product from Best Buy. -
Some time ago, I entered a gift card into my iTunes account. I did not use it all and the balance shows up in my account. I no longer have the gift card. When I go to download a song now, it is asking for the redemption code instead of just taking the cost from the balance. What can I do?
You simply need to verify your info. Check None under the CC info.
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How do I contact Adobe to find out why the code does not work?
Assuming you’re entering the correct code, and not confusing a zero for the letter O or 5 for S or 8 for B or similar, then if you mean you went to the store and bought a box, the cashier needed to have scanned a bar-code on the box and transmit that data to Adobe, otherwise the code won’t work. Maybe the code wasn’t scanned or maybe the data wasn’t transmitted in real time or maybe Adobe’s network didn’t get the data to the server right away. If this is something you just bought a few minutes before trying the code, maybe wait a little bit longer. Otherwise, there is likely a Contact Support button on the web pages that you can find on Adobe.com that will let you chat with an Adobe support person and they can perhaps tell you the status of the redemption code. Or maybe just go back to Best Buy with your receipt and the box and have them scan the code.
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Have the original disc for my Adobe Photoshop #11 but lost the serial number and urgently need same, in order to sign into my program account. Need some information?
Do you mean Photoshop Elements 11 or Photoshop CSx/11.x.x ?
How did you purchase “Photoshop #11”?
If you installed and registered your software at some point in the past, then your serial number should be online at www.adobe.com in the My Account area that lists registered products.
If you purchased your software from Adobe.com as a download then there may be an order receipt in your order history in my My Account area that could have your serial number.
If you purchased PS from a retail store then perhaps they have something that would help you.
Adobe is not in a position to give away software so merely asserting that you have a disc (which contains something that could also easily be downloaded for free) probably isn’t going to be enough. Do you have the box or the receipt? -
I cannot enter the redemption code for PSE 13 .
I tried on two different computers and the code will not type in. I cannot even DL the software until Adobe accepts this redemption code.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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