I have a DOA phone. I need help in exchanging it, and wondered if anyone else had problems
>> Duplicate post removed to comply with the Verizon Wireless Terms of Service Please see I have DOA phone and need to exchange it. Help me <<
Message was edited by: Verizon Moderator
Mine's fine.
Do the basic troubleshooting steps: restart, reset, restore from backup, restore as new. If those don't work, bring the phone to Apple for replacement. And if you put a screen protector on, take it off and see if that solves the problem.
Similar Messages
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Has anyone else had problems getting used to their mouse and how the clicks work or don't work on the internet? I click and it doesn't automatically do what I click on. So frustrating!
Hi ndearborn0273!
This is most likely just a settings issue with your mouse that you are able to change through the System Preferences. I have an article for you that can help you set this back to default, and that article can be found right here:
Mac Basics: Set your preferences
http://support.apple.com/kb/ht2490
Specifically, you will want to pay close attention to this section of that article:
Customize your mouse
The Mouse preferences pane looks different depending on what kind of mouse you use. These settings let you set the sensitivity of the mouse to control how fast the pointer moves across your screen when you move your mouse, and adjust for your double-click reflexes. Other controls may be available, depending on the type of mouse you're using.
Open System Preferences.
Choose View > Mouse, or simply click Mouse.
To control how fast the pointer (cursor) moves across your screen when you move the mouse, click Point & Click and use the Tracking slider to adjust speed.
If Double-Click Speed appears, you can use the Double-Click slider to adjust speed.
If your mouse has a scroll wheel, you can use the Scrolling slider to adjust speed.
To change gesture settings, click the More Gestures tab. You can enable and disable gestures for swipe and Mission Control.
Judging by your post, I believe your secondary click setting is set to use the left side of the mouse. The default set up for a former Windows user to be most comfortable would be having the secondary click set to the right side of the mouse, as is shown in the picture I have inserted above. Note that these settings will be explained by the little video on the right hand side of this window as you hover over the description of the action on the left hand side.
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
Has anyone else had problems since downloading latest update? My iTunes stopped working and mobile device won't download, I now don't have Apple to backup my iphone?
As i've posted in this thread:
http://discussions.apple.com/thread.jspa?threadID=746408&tstart=30
I've tried everything others have suggested without any luck.
Now I'm stuck with a 300 bucks mp3 jalopy.
My big question here is :
why aren't we hearing from apple? why aren't they saying something like "yeah we messed things up but be patient. we are trying our best to fix it..." ?
I was thinking to buy the macbook pro but now I'm afraid of the day things will get messy with that too.
Pentium 4 Windows XP -
I have had my IPhone 5 for one week and just installed it in a life proof case. After installing it in the case I started getting a loud feedback squeal while talking on the phone. There was no squeal when the phone was not in the case so I suspect the case is causing the reaction. I work in construction so this case is a must to keep the phone safe. Has anyone else had this issue or is there a solution so that my phone can remain in the case?
I have the same problem, guess i'll try it without the case and see.
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Has anyone else had problems with there iTunes account? I have downloaded numerous ringtones
i have downlloaded numerous ringtones from iTunes and then they disappear within hours.
I Have sunk my phone into iTunes library on my desktop and it still allows them to vanish. I have the iPhone 6 and I have reported numerous problems and they re download but then disappear again. I went to Apple store and they see my phone is having a software issue but said to call apple for a refund, to rebuy my purchases. Is anyone else having problems ?I have also experienced this. I've downloaded the 'No Surprises' ringtone by Radiohead three times and every time I get charged for the ringtone by iTunes and every time it disappears after a while. This is really strange... I haven't talked to anyone at Apple about this, but I checked these forums out just now and, it seems, I'm not the only one with this problem.
I'm using my brand new iPhone 6 Plus with iOS 8.1.1 and I'm thinking it's a software-related problem too... -
I've had my iphone 5s since Oct. Since I've had it, it will go through these periods where the data just slows to a crawl. So slow that I can't even access the App store until I get back around wi-fi. And this is in areas that I am recieving full signal and it's indicating that I have access to 4G. My wife has the same company, but has an iphone 5 and has not been having this problem. I called the phone comany and they advised me that it's likely a hardware issue. Has anyone had a similar problem with the 5s? If so, what can I do?
As silly as it may seem, I have had success simply turning my phone completely off and then back on again. I was using an iPhone 5 on Sprint and would run into this issue a couple of times a month. I would see the data indicator on my phone switching from 3G to 1x and back again several times over a few minutes while just sitting still. This would happen regardless of whether or not I had a full strength signal or not. (Remeber that if your signal strength is below 2 bars,dots,etc, you will not get great data speeds).
Try rebooting the phone. If this does not help, pay close attention to the signal strength meter at the top of the phone. If you and your wife are on the same carrier and it turns out you get different signal strengths while standing in the same location, you may have a problem with your phones antenna.
If these suggestions do not help, post back to the discussion. -
the edges of my iPhone 6 are not responding and I want to find out if it's a widespread issue or just a defect with my phone alone? iOS 8 I'm very disappointed
Mine's fine.
Do the basic troubleshooting steps: restart, reset, restore from backup, restore as new. If those don't work, bring the phone to Apple for replacement. And if you put a screen protector on, take it off and see if that solves the problem. -
My iTunes Store on iPhone comes up with an error [newNullResponse] always when I click the music tab. The movies and tv shows tab works fine. I have tried everything from restarting my phone to turning my account off and on.
Try a different cable and a different charger. If neither fixes it you probably need a new battery. Apple will replace it for $80 in the US; I don't know what the charge is in other locations.
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ever since I installed Lion my internet connection comes and goes....have reported this to Apple Care who have helped me reset my connection but it is still happening...cant believe it is a fault of the ISP as my Iphone does not have this problem, nor does my PC laptop...is this a fault in the new system?
Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue! -
I have an iPhone 4 16gb that is resending old texts randomly. Has anyone else had this problem?
I already went to Verizon who said this is not an issue they've experienced with their network, so they replaced my phone under warranty. Problem still exists with replacement phone. Any advice??
Hi there jeri289,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Camera isn't functioning or has undesired image quality
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W. -
i bought my iphone secondhand, and the previous owner didnt deltete his find my iphone account, so when i restored it i know cant access my phone, i need help as i have no way of getting intouch with the previous owner whatsoever :/ help!
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
iPhoto got videos my phone doesn't and that i need. when i synchronize my photos including videos they are still not getting on my phone. i need help...
You aren't running iOS if you are using iPhoto, or a Classic operating system. Go to Apple menu -> About This Mac and find out what you really are running, and then use this link to post in the right place:
http://discussions.apple.com/docs/DOC-2463 -
Hi apple users, I am in need of your expertise. I have a mov file and mp4 file which I need converted to DVD. However IDVD quality is terrible and wondering if anyone can help!?
I created project in iMovie then exported it to MP4 and also MOV file at highest definition possible + I added it to iDVD and had a number issues about encoding errors regarding the mp4 file. MOV worked but the quality was terrible.....
MOV file is as follows:
4.08GB
Codecs: H.264, ACC
Colour Profile: HD (1-1-1)
Dimensions: 1920 x 1080
Duration: 12:33
Audio Channels: 2
MP4 File is as follows:
3.02GB
Codecs: H.264, ACC
Colour Profile: HD (1-1-1)
Dimensions: 1280 x 720
Duration: 12:33
Audio Channels: 6
I have a MacBook Pro using the Yosemite system upgrade.
I have updated iDVD and iMovie.
I even bought the iSkysoft app from the mac store and that was terrible too.
PLEASE HELP i am getting desperate and about to launch this macbook into the air
2.66 GHz Intel Core i7
Version 10.10. 2First of all, Hunt--thanks for responding!
"First, where are you playing the MPEG-2, that you see that jitter?"
On both a MacBook Pro, an Acer laptop and my Mac Tower. I would love to think that it is a problem with the playback system, and that if I merely send the file off to the duplicator they won't have the same problem. Maybe that is the case...I don't know if I have a choice rather than sending it off to see. But it happens in the same spots, in the same way, on all three of the players so I'm a little reluctant to have faith.
"Another thing that can cause jitter in an MPEG-2 is the Bit-Rate - higher the Bit-Rate, the better the quality, but the larger the file. For a DVD, one is limited by the total Bit-Rate (both Audio & Video), but with longer prodcutions, some users choose too low a Bit-Rate. If this is the issue, one would need to go back to the original Project and do a new Export/Share."
Of course, but in the case there is no more 'original project.' It is gone like the wind, stolen along with his computer and backups.
I think I am stuck using one of two files as my master: a DVD he burned where I only see the stutter/vibration/jitter once, or the mpeg2 file where I see it three times. Hopefully, the duplication house can rip if off of one of them and not see the jitter. I know that in audio, my personal filed, you can do a lot to enhance already existing sound--EQ, compression, tape saturation emulation software, etc. I guess I'm hoping there is some kind of analog to the video world that address jitter after a source has been printed--if indeed the source has been printed to be jittery.
Thanks,
Doug -
I am having issues with my iphone 4 touch screen, I can't do anything with it. I even have a hard time sliding the bar accross to accept calls. Has anyone else experienced this? I only have the phone 2 months.
I've not experienced this. But I do appreciate your asking.
Did you want help with your technical issue? If so, why don't you ask. Also state what troubleshooting steps you've taken.
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