I have a download problem. Each time I want to reload my apps I get an error download message.
I use a iMac with an OS 10.9.3 system. I recently cannot reload my apps on the Apple Cloud. However on my laptop I have no trouble reloading the apps. What am I doing wrong? Yes, I am an Adobe Cloud member and have bee for 2 or 3 years. Yes, I have reviewed the helpful information about downloads, etc.
Congratulations everyone who successfully solved the problem of reloading
apps on the creative cloud icon under apps. Finally after the fifth
consultation with the customer service I got mine solved. But after a
difficult time getting my internet connection to work with a wired set-up.
Even after then, the apps would not reload. I was getting frustrated. Then
I went for my fifth customer service consultation and the person
recommended I create a new admin account on my iMAC. Well, it worked. Under
my new admin account I could reload the apps. But I still don't know what
the problem is. Obviously, the customer service people don't know, either.
Any way, I owe them a thank you for solving my problem. Certainly Adobe
should be able to diagnose the problem and create a fix.
Similar Messages
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Have installed and uninstalled Adobe Acrobat XI Pro on my Dell desktop running Windows 7 Professional. Each time I try to open a PDF file, I receive ERROR: 16 message. Would appreciate any suggestions. Thanks.
Hi Doug Talbott,
Please refer to the page associated with this link (Configuration error 16 | CC, CS) and follow the procedure detailed for Windows 7 and let me know if your issue gets resolved.
Regards,
Rahul Tyagi -
Have to reinstall iTunes each time I want to sync
So I upgraded all my software and finally got my iPad 2 to sync, but now I have to reinstall iTunes each time I want to sync either my iPad or my iPod. It's not as much of a hardship as some of the folks are having in these discussions but it doesn't seem...well...right. Any suggestions?
Have you looked at this article:
http://support.apple.com/kb/TS3540
(Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart) -
Have to re-boot each time I want to load iTunes
I recently bought a new computer, successfully downloaded itunes and my music. However, itunes will only open and operate properly the first time it's opened after start up. If I close itunes and try to re-open, I get an error message saying "itunes cannot run because some of its required files are missing. Please reinstall itunes". I uninstalled in control panel & C Drive and reinstalled itunes 3x via the itunes download from this site. I can't seem to resolve this problem. With this problem, also comes the problem of burning a disk. Any assistance is greatly appreciated.
Thank you in advance.
Nancy Gazzara"itunes cannot run because some of its required files are missing. Please reinstall itunes".
hmmmmmm ... that one nowadays raises the possibility of malware. I've seen a case where the malware in question was affecting registry keys relating to the locations of the iTunes preference files. So that can be consistent with the pref-file-like symptoms. So I think we'd better try getting the malware possibilities off the table.
Download and install the free version of Malwarebytes AntiMalware. Update the MBAM definitions and run a full scan on the PC. (Takes about two hours on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections, Nancy? -
This started happening after I attempted to download FileZilla. I uninstalled FileZilla to see if that would help and it does not. I also tried uninstalling Firefox and reinstalling but that did not help.
This issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* [[Troubleshooting extensions and themes]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
In Firefox 4 you can use one of these to start in <u>[[Safe mode]]</u>:
* Help > Restart with Add-ons Disabled
* Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows) -
HT201493 why do I have to log on every time I want to use this app? Logging on is a collosal pain,
Logging on every time makes the app much less useful.
That wouldn't protect your friends.
Not sure why you are averse to using a screenlock, you run a precarious line by not doing. -
For the past few weeks when I place a bid on ebay, Firefox crashes. The bid goes through but I have to restart Firefox each time. I have sent a report each time and asked to be notified and as of yet I have not got a solution to this problem.
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
I'm currently using Lightroom 5.3 and I'm constantly being told to update to 5.5. The download is over 900 Mb but only about a third of that downloads. I have plenty of space on my SSD. Each time I try to complete the installation I get the message 'A problem occurred while extracting the archive. Please try downloading the Photoshop Lightroom 5.5 Installer again.' What am I doing wrong?
use a different browser and download from here,
Product updates -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I have to restart ipad each time for internet access. Why?
I have to restart ipad each time for internet access and some games. Never happened until about 2 weeks ago. ?
Firefox is a browser: it doesn't require you to 'sign in'.
It sounds to me like you have some kind of malware installed if you're required to 'sign in' every time you use it.
I'd recommend you use Internet Explorer (''assuming that doesn't require you to 'sign in' too'') to go to http://www.malwarebytes.org/ and download the free version. It will quarantine any malware it finds so restart Firefox afterwards to see whether the problem recurs or not. -
have itunes vouchers and each time i click redeem , I get error "we could not complete your itunes store request, an unknown error occured 1202, try again later. I have tried this for 4 days running and get same error.
I have this same problem. It's like it is not Authorizing this Mac.
What happens when you try to listen to a preview on the Music Store?
Mine asks me to authorize again and gives me the error exactly as you said above.
What happens when you try to view your account information (in Music Store, click on your account name in the top right corner)?
Mine lets me authorize sucessfully and shows me my account information.
I have emailed iTunes support about this and they replied with a generic answer about Deauthorizing and re-authorizing the computer.
I even tried, to no avail, the tips here...
http://discussions.apple.com/thread.jspa?threadID=471237&tstart=30
If anybody reads all this and has any new info for us, please take the time to post it here!
PowerMac G4 Mac OS X (10.4.6) -
I have done a "reset" and it didn't help. If I watch the wi-fi screen in "settings" .. I can see that I get the "working icon" every few seconds although it remains connected. Also, I have lost all the other wi-fi location passwords and have to re-input each time I visit the location.
worked just fine until last week. any thoughts? thanks. charlieThank you! seems to have solved the problem ... now I have to add back all the other PW's for other wi-fi networks I use during the course of the day..
When I'm on the page Settings>Wi-Fi ,when I'm already connected every 20-30 seconds I see the "busy" icon show up and quickly go away .. never noticed it before.. but it could be just the way it works .. does yours work the same way??
again, many thanks for the help. -
While updating my apps, I lost my wi-fi connection. I have since tried to update the apps several times...but none of them are updating. Each time I try to update the apps, I enter my password, but then nothing happens. Thank you - Chris
Hold the power button and the home button down until the screen goes black and the apple logo appears. This will do a reset and you should be able to update your apps then.
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Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad “/Volumes/Data/MacBook Pro de Carlos.sparsebundle” ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.
Try Here > http://pondini.org/TM/Time_Capsule.html
Perhaps P 2 > Time Machine could not complete . . . sparsebundle could not be accessed. (Error 109). -
I lose my bookmarks, each time I reboot my PC. I have to restore them each time, don't know why
I lose my bookmarks, each time I reboot my PC. I have to restore them each time, I open firefox, don't know why
The home icon by default has moved to the right hand side of the navigation toolbar.
In Firefox 4 by default the Stop, Go and Reload (Refresh) buttons are combined and attached to the right hand edge of the location bar.
When you are typing in the location bar it will show the Go button. When a site is loading it shows the Stop button. At other times it shows the Reload button.
If you want separate buttons stop/go/reload buttons, or want to move the home button, right-click on a toolbar and choose Customize, you can then drag and drop the buttons and place them elsewhere. If you place them in the order "Reload-Stop" on the right hand edge of the location bar they will be combined again. For more details on customizing the toolbar see https://support.mozilla.com/kb/How+to+customize+the+toolbar
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