I have a Europe unlimited subscription but uses up...

I made a call from my desktop computer to a landline phone in Switzerland which is covered by my Europe subscription and it charged me and took from my Skype credit. I'd like my credit back please and to know why it's done this. I've never had problems with Skype before and would hate to have problems now.

Hi ytwong,
I am Email ing you an link which you have already recieved in mail when your was placed & approved. By using that link you got in the mail or that I will Email you, you will be guided appropriately.
You have an active subscription.
Kind Regards,
Rajshree

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I have an unlimited subscription but in Skype it s...

I have an unlimited subscription but in Skype it says it needs credits can you explain
Solved!
Go to Solution.

What type of unlimited subscription? There are several. Even an unlimited subscription does necessarily cover every number in a particular country or the planet. Unlimited plans generally cover landline numbers in many countries but not all countries. All subscriptions cover mobiles in only a few countries. Shared cost, Premium numbers, and non-regional numbers are also not covered by any subscription. Credit is required anytime you dial a number not covered by your subscription or in cases of minute subscription, when that subscription is exhausted for that month.

I have a Photoshop CC subscription but I cannot see it in "My products and services"

I have a Photoshop CC subscription but I cannot see it in "My products and services".
I tried to follow http://helpx.adobe.com/x-productkb/global/find-serial-number.html , but that DOES NOT HELP.
Thanks.

Hi ytwong,
I am Email ing you an link which you have already recieved in mail when your was placed & approved. By using that link you got in the mail or that I will Email you, you will be guided appropriately.
You have an active subscription.
Kind Regards,
Rajshree

I have the Photography CC subscription but want to add Muse

I have the Photography CC subscription but want to add Adobe Muse. Am I able to get a discount as an existing CC subscriber or do I have to pay the full 'single app' fee on top of my photography plan?
Thanks

There are no more discounts.
To add Muse, you'll have to pay the full Single App fee on top of your Photography Plan fee.

I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help

Thank you Steve. Will do it straight away.
We can can continue talking this evening, no prob.
Rgds
Marco
Il giorno 16/mag/2014, alle ore 19:12, SG... <[email protected]> ha scritto:
I have dowloaded Photoshop + Lightroom (subscription) but no serial number have been provided for Photoshop CC so I cannot access the product. Please help
created by SG... in Photoshop General Discussion - View the full discussion
Hi,
When did you make the purchase? Can you try signing out of the CC desktop app, and then signing back in?
I'll see if I can get direct support sent your way as well. How much longer are you available for this evening? We can communicate directly as well if you prefer.
regards,
steve
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I have a MSN email address but using a Mac; recently I cannot access my man email account; have I been hacked and what should I do? Thanks

I have a MSN email address but using a Mac; recently I cannot access my man email account; have I been hacked and what should I do? Thanks

simply telling us you can't access your email really tells us nothing. more details please.

I have bought creative cloud subscription but it will not download app onto y desktop

i have bought creative cloud subscription but it will not download app onto my desktop.
Can anyone help me?

We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
Mylenium

I already have a acrobat pro subscription but instead of giving my the download button it gives me the subscribe now button

I already have a acrobat pro subscription but instead of giving my the download button it gives me the subscribe now button

Hi paulp,
I've checked your account. It looks as though you purchased Acrobat outright (versus getting a subscription). Is that not what you thought you purchased?
That order is currently processing, but once it goes through, you should get a confirmation email from Adobe with instructions for downloading your software. If you're logged on to http://cloud.acrobat.com/acrobat, then that page would be prompting you to subscribe (since you don't have a subscription).
Best,
Sara

I have paid for my subscription but it is asking me to pay again and won't let me do anything?

I have paid for my subscription but it is asking me to pay again and won't let me do anything?

We have a separate forum for ExportPDF - please post your question there -- http://forums.adobe.com/community/exportpdf
Or contact Customer Support for ExportPDF - http://helpx.adobe.com/contact.html?product=export-pdf
I hope this helps!

Re: I have an unlimited subscription but in Skype ...

Hello! I just bought also an unlimited subscription, I guess is europe unlimited 1 month. I was trying to call several number from europe and is not working. Can you explain to me why? Thank you

Vladicostea wrote:
Hello! I just bought also an unlimited subscription, I guess is europe unlimited 1 month. I was trying to call several number from europe and is not working. Can you explain to me why? Thank you
Hello
ALWAYS start your own topic instead of attempting to use someone else's. You have a different issue. You are attempting to call to cellphones in Norway and Italy. Only calls to landlines are included in your Subscription and Romania is not an included country.
Please check your coverage carefully.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Extending my Europe unlimited subscription - Where...

Hello!
For the last two years I had the subscription Europe unlimited.
My current subscription is valid till 2013-11-01.
I would like to extend it for another year but I don't find it anymore!
Is it possible that now Skype has only World unlimited subscription and one can't buy Europe unlimited anymore?
Thank you for your answer.
Adam

Hi Adam,
All subscriptions are recurring by default.
According to our system your package will be renewed tomorrow (approximately at: 7pm GMT)from your credit card.
If this won't happen please reply to this thread.
Thank you.
And yes, Skype still offers "Unlimited Europe"
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Have renewed my ExportPDF Subscription, but still pop's up with "Your trail has expired" window when go to convert via Print driver window. Comments/ help welcome thanks :-)

Have renewed my ExportPDF Subscription, have the confirmation email, but still pop's up with "Your trail has expired" window when go to convert via Print driver window. Comments/ help welcome thanks :-)

Hi azza675,
ExportPDF converts PDF files to Word and Excel formats (and several others). What you describe, sounds like you're trying to convert a file *to* PDF. Did you ever start a trial of Acrobat, perhaps? (Whereas you can create PDFs with Acrobat, ExportPDF doesn't let you convert files to PDF.)
What happens when you log in directly to ExportPDF at https://cloud.acrobat.com/exportpdf?
Best,
Sara

My Europe Unlimited Subscription was terminated wh...

As my credit card details expired i was requested to change the card details. When i did this, and the process trust me was VERY DIFFICULT (as if they wanted me not to renew my less expensive subscription). Once i managed to change this and i was charged the indicative amount of 1 EURO twice (my fault), i recieved the message that THEY ARE SORRY THAT I CANCELLED THE SUBSCRIPTION !!!!!
NOW THAT I LOG IN AND TRY TO REACTIVATE SUBSCRIPTION AND ADD ONCE MORE MY CREDIT CARD DETAILS I GET THE UNLIMITED EUROPE 40% MORE EXPENSIVE.
Please let me know how to reactivate my old subscription.

Costas36 wrote:
NOW THAT I LOG IN AND TRY TO REACTIVATE SUBSCRIPTION AND ADD ONCE MORE MY CREDIT CARD DETAILS I GET THE UNLIMITED EUROPE 40% MORE EXPENSIVE
Hello and welcome to the Skype Community!
Your account shows that there has been no change in the price of your Subscription since you first took it out several years ago. The monthly cost of Euro 4.543 has remained constant. The test charges of Euro 1.00 will be returned to you. Your last payment application was refused due to the out-of-date credit card. Now that you have updated your card please repurchase your Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT204053 my wife and I have different Apple Id's but use the same Ipad Doo we both have to subscribe separately to iCloud or can we share purchases?

How can we get our own purcahes on the one iPad please?

Hi Shadow,
The apps are forever tied to the Apple ID that they were purchased under. Your iCloud accounts are also Apple IDs, so although you can sync the apps to your individual device via iTunes, you will be syncing them to the devices, not to iCloud.
Since you are still purchasing everything under one Apple ID, then I'm presuming that they live in a single iTunes library on your computer or Mac? If that is the case, then you would just want to:
Hook up a device to the Mac or computer
Select the device when it shows up under devices
Once selected, the Device Profile screens display to the right - click on the Apps tab, and select which ones you want on that device.
Also check all the other profile pages to make sure they are set up to sync the things you want to sync to that device.
On the info page, you will see that you can sync Contacts & Calendars via iCloud or via iTunes. If you want a single source for contacts & calendars for both of your devices, sync them via iTunes. If you want your own sets of contacts & calendars, sync them via iCloud.
Do you have iCloud set up on the computer or Mac? If so, which iCloud account are you planning on using?
Some of the decisions you will want to make will depend on how you have your computer or Mac configured in conjunction with iTunes. One Apple ID, but one or two User Accounts for the computer or Mac? iCloud on the computer or Mac? What do you want to share and to not share?
Post back with any questions.
Cheers,
GB

Have upgraded to monthly subscription, but can't load Muse files to my own domain

When I tried to load the Muse files for my website, developed during the trial period, to my own domain, I discovered that wasn't an option.
I have upgraded from trial sub to month-to-month sub. The "Trial period ends in (x) days" no longer appears at Muse start. But when I try to publish, I'm still limited to .businesscatalyst.com
I haven't found an option yet to publish to a regular, non-"businesscatalyst.com" domain.
Do I need to uninstall my Muse software and re-download it? Do my existing .muse files remain intact?
thanks....

Hello,
Using File>Publish option it only allow you to publish the website on Business Catalyst.
If you are looking to publish/upload your website on a non-Business Catalyst host the you have two options :
Either use File>Upload to FTP host option and use the FTP credentials for your host and then click on OK to upload it to your host server.
Or you can use File>Export to HTML option where you can save the output files on your desktop in a folder and then upload them using some third party FTP client like Filezilla etc.
Hope this helps.
Regards,
Sachin

I have a Europe unlimited subscription but uses up...

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