I have a FaceTime issue on my iPhone 5. Recently updated my iPhone with OS 7.0.4
Hello there,
I am not able to connect to anyone via FaceTime. It just does not connect.
Recently I have updated my iPhone to iOS version 7.0.4 which should resolved any FaceTime issues but it has gone the other way and stopped my good working FaceTime app. Any steps which I should follow? Instagram is also not working properly, it wont upload photos, but I am least bothered about this as FaceTime is my real concern.
Thanks,
Hey there VRG18,
It sounds like you are unable to connect to anyone using FaceTime. I recommend these troubleshooting steps from the article named:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Resolve issues with FaceTime calls
If you encounter issues making or receiving FaceTime calls, follow these steps:
Ensure that your iPhone, iPad, or iPod touch is up to date.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation", try toggling FaceTime off and then on again. See the Activating FaceTime section of this article for more information.
If you don't see the FaceTime setting, ensure that Camera and FaceTime are not disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly:
Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties are connected to a Wi-Fi network or a cellular data connection and have an active Internet connection.
FaceTime uses push notifications to send and receive invitations. Verify push functionality using Mail or other applications that use this feature.
Verify that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, proceed to the "Wi-Fi network issues" section in this article.
There is additional troubleshooting in the article if needed.
Thank you for using Apple Support Communities.
All the best,
Sterling
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