I have a fairly new imac osX version 10.6.8. How do I know if I have snow leapard?

You do, since "Snow Leopard" is the code for 10.6. If you had 10.7, you'd have Lion. 10.5 was Leopard.
Matt

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Can't open After Effects (version 11.0.2) in New iMac (OSX Version 10.9.4)

Just bought new iMac (OSX Version 10.9.4) and downloaded After Effects (version 11.0.2). On opening After effects I received the message 'You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X.' After googIe ing it, I then downloaded the After Effects 11.0.2 update. I then re-started my computer, but after effects still gives the original message 'You can’t use this version of the application “Adobe After Effects CS6” with this version of OS X.' Please help! :-)

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5696&fileID=5715
Go to this website and download the latest After Effects CS6 (11.0.4)

I have got a new imac - set up my mail to access my hotmail account and i have logged on today and can't find mail any where - this is my first mac !!

I have got a new imac - set up my mail to access my hotmail account and i have logged on today and can't find MY mail ICON any where - this is my first mac !!

Hello
Have you checked the applications folder?
To quickly find it on the top right press the spotlight button it looks like that image
and type in Mail it should appear in the spotlight list, click it to launch mail or alternatively right click it and press open enclosing folder to find out where it has vanished too

I have lost my photos/videos when i imported from my ipad 2 to my new imac latest version and it's not reading the files. I have downloaded iMac library manager and can see them. can someone shed some light please ?

i have lost my photos/videos when i imported from my ipad 2 to my new imac latest version OS X 10.8.4
and it's not reading the files. I have downloaded iMac library manager and can see them. when i go back into iphoto i'm getting the following message :
Do you want to switch the current iPhoto Library from “iPhoto Library.photolibrary” to “iPhoto Library.photolibrary” and relaunch iPhoto?
I don't know what to do - please help !!!!
can someone shed some light please ?

So it appears you have only one library on the hard drive. Apply the two fixes below in order as needed to that library:
Fix #1
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - run Option #4 to rebuild the database.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button and select the library you want to add in the selection window..
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

I have a fairly new iMac wI now have iMovie events and Final Cut pro events that are duplicates. Does that mean that all my video is copied onto my hard dive twice?

If I have video in imovie and final cut pro X, does that mean there are two copies of the video, one for each piece of SW? If so, how do I get rid of the imovie events and keep only the Final Cut Pro X events (video)? I don't want multiple copies of the same video stored on the hard drive.

If you import to FCP directly from the Camera or from a camera archive, you would likely import choosing Optimized Files which would go to a FCP event that is in ProRes 422 codec. This would be in addition to your iMovie Event which would import using the Apple Intermediate Codec. So you would have two copies of the same information. An AIC copy and a larger ProRes copy.
However, if you use FILE/IMPORT/iMOVIE EVENT LIBRARY, FCP will not duplicate the event files from iMovie. It will treat them as referenced files, and will point to the iMovie Event files in the reference. So there is no duplication. You will be editing Apple Intermediate Codec files in FCP.
However, FCP will create Event folders. In addition to the reference information, these will contain thumbnail files that are compatible with FCP, stabilization and analysis files that are compatible with FCP, as well as any intermediate render files that are associated with the Event.
So in this case, there is no duplication of the large event files, but there is some duplication of the small thumbnail files.
I have several terabytes of iMovie Events, which are now all available in FCP. Believe me, I would know if they were duplicated because all my disks would be full.

I have a fairly new 27" iMac running Mac OS10.6.7, I'm trying to print to an Epson Stylus Pro 3800 via an in-house wireless network. I have installed the latest Epson drivers.

I have a fairly new iMac running OS 10.6.7. Im trying to print to an Epson Stylus Pro 3800 via an in-house wireless internet. I have installed the latest drivers. It was working a couple of months ago. My wife is on the same network using a MacBook Pro and the same OS and is having no problem.

I have been using an Epson 3800 with my I Mac for four years and up untill I upgraded to OSX Lion the only problem I had was colour issues associated with some ICC profiles. After upgrading to Lion and downloading the latest OSX update (10th May) I could not print.
One of the problms was that the print settings continuously defaulted to:
Page Setup: Sheet Feeder
Media Type: Ultra Premium Photo Paper Luster
I would change the settings to what I wanted, I saved them selected Print. My printer promptly started changing from Matte ink (what I had set my print setting s for) to Photo Black.
After trying all i could to correct this. I finally gave up and rang the Epson Helpline. After 3 telephone calls over a day and a half during which I was talked through the procedure you described, the problems were still not resolved.
My contact on the Epson Helpline then tried to simulate the problem on his MAC. He discovered that he had the same problem the print settings would not save, albeit on a Epson 3880 driver. He then advised me that the problem was not with thw Epson Drivers it was a MAC/Apple problem.
I then rang the Apple Helpline (at £1.35 a minute) described the problem and was eventually put through to a supervisor. Who asked me to send her a set of screen shots describing the problem, This I have done, I have received an acknowledgement of receipt and have been advised that I should get a response within two working days.
I am waiting hopefully.
I have tried to print both via CS5 and Aperture the problem is the same in both instances.

I have an iMac OSX version 10.5.8 It is running very sluggish. How can I re-speed it up?

Hi,
I'm running an iMac OSX version 10.5.8
It's running slow, sluggish. How can I speed it up (as it was when new)?
Thanks.

Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.

I have iMac osx version 10.8.5 and i forgot my account login password. i can't change it using my apple ID nor i remember my password.also my fire vault is not on and my keychain won't help. PS i can't also use the terminal idea it always not found.help

have iMac osx version 10.8.5 and i forgot my account login password. i can't change it using my apple ID nor i remember my password.also my fire vault is not on and my keychain won't help. PS i can't also use the terminal idea it always not found please help !!

You need to restart the iMac and hold down the Command and R keys immediately.
You will then have the utilities drop down and you choose Terminal
When Terminal opens, type exactly:
resetpassword
and press Return.
When the Reset Password window opens, select the user for which you want to change the password.
Enter the new password twice, and then click Save.
Accept the next dialog window,
And then Apply
When finished click the apple at the left side of the menu bar, and the Restart.

I have a brand new iMac, Yosemite 10.10.1, Java Version 8, Update 25, however, I still get a window when I open Adobe Photoshop CS5, that indicates that I need to install Java SE 6 Runtime. Any suggestions?

I have a brand new iMac, Retina 5K, Yosemite 10.10.1, with Java Version 8, Update 25, however, I still get a window when I open Adobe Photoshop CS5, that indicates that I need to install Java SE 6 Runtime. Any suggestions?

Java should be downloaded directly from Apple:
Java for OS X 2014-001

I have a brand new iMac that does not have iDVD. Made a move on iMovie installed a 3rd party burn prog. but DVD won't playback on my regular dvd player. Need to burn one that will. Help!

My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?

I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD.

Problem description: I have ordered a new iMac but my current one seems to be running very slowly. I believe it to be a memory related problem but can't seem to identify what is causing it. Help is greatly appreciated.

Problem description:
I have ordered a new iMac but my current one seems to be running really slowly. I believe it to be a memory related problem but can’t seem to identify what is causing it. Your help is greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 at 4:01:26 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (24-inch, Early 2008) (Verified)
    iMac - model: iMac8,1
    1 2.8 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR2 SDRAM 800 MHz ok
        BANK 1/DIMM1
            1 GB DDR2 SDRAM 800 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    ATI Radeon HD 2600 Pro - VRAM: 256 MB
        iMac 1920 x 1200
System Software: ℹ️
    OS X 10.10 (14A389) - Time since boot: 23 days 18:5:35
Disk Information: ℹ️
    ST3320820AS_Q disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.21 GB (195.05 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    HP Officejet 6000 E609n
    Apple, Inc. Keyboard Hub
        Primax Electronics Apple Optical USB Mouse
        Apple, Inc Apple Keyboard
    Apple Inc. Built-in iSight
    Western Digital External HDD 500.11 GB
        My Passport (disk1s1) /Volumes/My Passport : 500.11 GB (200.60 GB free)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Applications/Popcorn 4/Popcorn.app
    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.accountsd.plist
    [killed]    com.apple.AirPlayUIAgent.plist
    [killed]    com.apple.bird.plist
    [killed]    com.apple.CalendarAgent.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.cloudd.plist
    [killed]    com.apple.cmfsyncagent.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.coreservices.uiagent.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.pluginkit.pkd.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.rcd.plist
    [killed]    com.apple.recentsd.plist
    [killed]    com.apple.sbd.plist
    [killed]    com.apple.scopedbookmarkagent.xpc.plist
    [killed]    com.apple.secd.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    [killed]    com.apple.spindump_agent.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    22 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.AssetCacheLocatorService.plist
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.diagnosticd.plist
    [killed]    com.apple.emond.aslmanager.plist
    [killed]    com.apple.GSSCred.plist
    [killed]    com.apple.icloud.findmydeviced.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.nsurlsessiond.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-monthly.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.softwareupdated.plist
    [killed]    com.apple.spindump.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    [killed]    com.apple.xpc.smd.plist
    [killed]    org.cups.cupsd.plist
    20 processes killed due to memory pressure
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.sonos.smbbump.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    Jawbone Updater    Application (/Applications/Jawbone Updater.app)
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    CitrixICAClientPlugIn: Version: 11.2.0 [Click for support]
    iPhotoPhotocast: Version: 7.0
3rd Party Preference Panes: ℹ️
    Citrix Online Plug-in [Click for support]
    Flash Player [Click for support]
    UE Smart Radio [Click for support]
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 319.21 GB Disk used: 124.16 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 3.00 TB
        Total number of backups: 98
        Oldest backup: 2013-08-28 05:45:36 +0000
        Last backup: 2014-12-30 19:39:32 +0000
        Size of backup disk: Excellent
            Backup size 3.00 TB > (Disk size 319.21 GB X 3)
Top Processes by CPU: ℹ️
         5%    com.apple.WebKit.Plugin.64
         3%    WindowServer
         2%    sysmond
         0%    AppleSpell
         0%    com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
    41 MB    Finder
    41 MB    iTunes
    37 MB    Safari
    32 MB    com.apple.WebKit.Plugin.64
    32 MB    mds
Virtual Memory Information: ℹ️
    53 MB    Free RAM
    501 MB    Active RAM
    463 MB    Inactive RAM
    398 MB    Wired RAM
    78.46 GB    Page-ins
    3.04 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 7, 2015, 12:41:34 PM    /Library/Logs/DiagnosticReports/Inkjet4_2015-03-07-124134_[redacted].crash
    Mar 5, 2015, 07:42:29 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-03-05-194229_[ redacted].crash

That certainly looks like a low memory issue, 2 GB ram is barely enough to run Mac OS X versions from Lion through Yosemite. The high number of Page Outs and killed processes show very high memory pressure.
Try adding memory, but be sure it is high quality, Mac certified memory such as that from OWC, http://www.macsales.com or Crucial, http://www.crucial.com

How do I uninstall Mavericks and recover Lion? I have a brand new iMac and web pages stall or freeze since I installed Mavericks. I can't get it to download software for my printer when I connect it.

I have a brand new iMac. It was working fine until I downloaded Mavericks. Now I have web pages that freeze while trying to load. The blue in the address bar stalls and freezes. If I try to load from page 1 to a later page, or reverse that, I also have the same problem. I tried to connect my printer for the first time, and again, the blue progress bar froze. Then I got the yellow triangle telling me there was a connection problem. My internet connection is via an Air Card as that is my only option where I live. I packed up the whole new iMac and took it to my Air Card provider, where they also have very fast Wifi, and they had the same problem with Wifi. I use my Air Card with my MacBook and it works JUST GREAT! I really want to return to Lion. HELP.

The only way to retutn to Lion is to format your drive (erase, lose all) and either:
1. clone back the clone copy i hoep you have, or
2. first backup your files, then format and install Lion again
But really, mavericks works great. You have a problem. Find out why. First, what unusual software do oyu have installed that may be conflicting with it? Virus, system modifiers, etc? Second what OLD software do you have that might be the problem. finally, you might need to do a re-install if something errored during install.
Grant

Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and TC. I set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or my wireless router but nothing. Just a flashing orange light. Help for a simpleton p

Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and TC. I tried to set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or direct to my wireless router but nothing. Just a flashing orange light. Help for a simpleton please. Have tried reseting TC, but to no avail.

Just updated from 10.6.7 ---> 10.6.8 and had the same issue. Despite having done a clean install from 10.6 and got everything back off my TC, now Time Machine can't find it!
Green light is on, ethernet cable conected, network CP says its conected but nothing. Airport Utility can't find it. Hit reset button, Orange flashing light but still no show in Airport Utility.
But I know its there, as rebooting from 10.6 SL disk shows the backups are still ok?
Hmm, ideas anyone?
SBB

A few times when i try to quit out of firefox, it causes my new mac osx (version 10.6.8) to freeze--turning the whole screen whitish blue, which is the same color before the mac is to shut down. Why??

Three times over the last three months when i try to quit out of firefox, it causes my new mac osx (version 10.6.8) to freeze--turning the whole screen whitish blue, which is the same color before the mac is to shut down. Why??

http://www.apple.com/support/mac/app-store/contact.html?form=account

I purchased Adobe Illustrator CS2 on CD many years ago and now i have bought a new iMac computer it won't let me install from the CD's. How can i use this product on iMac ?

I purchased Adobe Illustrator CS2 on CD many years ago and now i have bought a new iMac computer it won't let me install from the CD's. How can i use this product on iMac ?

Because the Nano was previous synced to another comuter/iTunes library.
See the following:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

I have a fairly new imac osX version 10.6.8. How do I know if I have snow leapard?

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