I have a frozen iPad screen showing the Apple Icon and pending wheel.

Question

My iPad screen is frozen with the Apple Icon and the pending wheel visable but motionless.
I tried charging it but it will not charge. I tried connecting it with itunes so I could sync it but it won't.
I was able to download my photos into my PC so I know the PC usb port, apple the cable and ipad ports are all working and that the software from the ipad can communicate with my PC software but I am stuck on everything else.
What is the problem and what do I do?

Answer 1

1. Try doing a hard reset:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
2. If that doesn't solve the issue, backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
If you're not able to restore the device the normal way, you should use: http://support.apple.com/kb/HT1808
Using that last article will erase everything on the device, so make sure you have a backup!
Good luck
Stijn