I have a fully paid subscription to CC and use of installed programs but I can no longer sign in to CC. It repeatedly says "You've been signed out". I have the need to install another program but I can't sign in.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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HT2500 After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

See possible fixes here.
https://discussions.apple.com/message/19760703#19760703
https://discussions.apple.com/thread/4311280?tstart=0
https://discussions.apple.com/message/19710911#19710911
Some have reported success simply by reinstalling the update.
http://support.apple.com/kb/DL1586
Or download and apply, or reapply, the 10.6.8 Combo update first, then apply the Security Update again.
http://support.apple.com/kb/DL1399
I'd suggest starting with the simplest of these fixes, so look them over first.

No printing :I can't print anymore, printing the same file with another programs is ok, printing form LR: Preparing and Printing indicatorbar in the left hand upper corner are running, but no output at all rom my printer. I have been printing before. I u

No printing :I can't print anymore, printing the same file with another program is ok, printing form LR (in the same system and printer of course :-) ): Preparing and Printing indicatorbar in the left hand upper corner are running and completing, but no output at all to my printer. I have been printing before. Next I upgraded to LR5.7.1 but the problem stays. Perhaps some adjustment is changed by me unintentionally, but I have no idea. Does anybody know what to check? Printing to file is also strange,the canvas only seems to accept A4, and crops any image relative to that size, so a 10x15 cm print on 10 x 15 cm paper is cropped to 10x15/2. Anybody any idea? (system win 8.1 64, printer HP B8550)

I accidentally solved my mystery. For some reason it was set to "print to file". I changed it to "printer" and now I am able to print.

I have a 2008 vintage iMac with 2.8GHz processor and recently upgraded to OS X 10.9.5. Soon after theupgrade the mail system started switching the senders address to another address, but same user name. How do you fix this?

I have a 2008 vintage iMac with 2.8GHz processor and recently upgraded to OS X 10.9.5. Soon after theupgrade the mail system started switching the senders address to another address, but same user name. How do you fix this?

Thanks for the reply,. I went to the site provided and executed the directions but this did not solve the issue.
Even more details:
If I send a message to the Jane Doe address from another account on this machine (all my family uses the same email services provider and each have accounts set up on this machine), when you open it, it shows Jane Doe then the <applejax.xx> address AND the picture associated with the Apple Jax account.
So the problem shows up when the message is sent to this account from this machine, AND when it is sent from this machine from this account. No other accounts on the machine are effected.
I have sent and received email messages from the mail service provider's website, and everything is fine.

I have locked my ipad and cannot log on to the PC it was registered on. I've logged on the itunes account on another computer but i cannot unlock

Help!
I have locked my ipad and cannot log on to the PC it was registered on. I've logged on the itunes account on another computer but i cannot unlock, can someone help me?

Hi Firenzeb,
I'm sorry to hear you are having this issue with your iOS devices. Based on your description of the issue and the time you posted, this may have been related to a service interruption on the 11th, as noted here:
Apple - Support - System Status
If you continue to have issues accessing the iTunes Store, you may find the troubleshooting outlined in the following article helpful:
Can't connect to the iTunes Store - Apple Support
Regards,
- Brenden

I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

Hi American,
I checked you account and I found that you just have 1 seat in your Creative Cloud account. You need to add a license from the top right corner on your Team admin page.
You can follow the article: Creative Cloud Help | Manage your Creative Cloud for teams membership which will help you to add a license in your Team account.
Let us know if you face any troubles while doing that.
Thanks,
Ratandeep Arora

TS3243 My Desktop Mac won't startup, it turns on to the grey screen flashing question file. I have been able to startup from the snow leopard install cd but once I try to repair within DU the disk never appears in the side panel. The only thing there is "

My Desktop Mac won't startup, it turns on to the grey screen flashing question file. I have been able to startup from the snow leopard install cd but once I try to repair within DU the disk never appears in the side panel. The only thing there is "Media"... What can I do? Help!

If Disk Utility cannot see your drive it doesn't look good.
You could try DiskWarrior. It is expensive but can often fix directory structures where DU cannot.
Replacing the drive is also a strong likelihood. If you don't have a fairly recent backup, then it might be worth buying DiskWarrior
additonal notes;
Gray screen appears during startup

My XP machine is unable to load iTunes 10.5.1. It gets about halfway loaded then says it can't find Bonjour.msi. However, that file is on the computer. I tried loading the Bonjour.msi from another computer but it came up with the same message.

My XP machine is unable to load iTunes 10.5.1. It gets about halfway loaded then says it can't find Bonjour.msi. However, that file is on the computer. I tried loading the Bonjour.msi from another computer but it came up with the same message. I also tried to remove iTunes from the add/remove sector on Control Panel but it also refused for the same reason. Help, please.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have a iMac version 10.6.8 and used to have adobe flash player my laptop requires me to download the latest version of the player but warns me that there is a "risk" downloading from the internet. Anyone else experienced this and may have some solutions

I have a iMac version 10.6.8 and used to have adobe flash player my laptop requires me to download the latest version of the player but warns me that there is a "risk" downloading from the internet. Anyone else experienced this and may have some solutions

Install it directly from Adobe. Ensure that you use the uninstaller before installing.

TS1398 I have an iPad 2 that is updated and using 6.0.1. It is connecting to my wifi just fine. I just purchased a 4th generation iPad. It shows it is connected to the same wifi, same strong signal, but it will not work. HELP!!!

I have an iPad 2 that is updated and using 6.0.1. It is connecting to my wifi just fine. I just purchased a 4th generation iPad. It shows it is connected to the same wifi, same strong signal, but it will not work. HELP!!!

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have a Windows 2003 Server 64-Bit, and when I upgraded to Firefox 4.0.1 now it won't run, it keeps saying to restart to complete the installation, but I've restarted theserver 4 times, and I still can't use it.

I have a Windows 2003 Server 64-Bit, and when I upgraded to Firefox 4.0.1 now it won't run, it keeps saying to restart the computer to complete the installation, but I've restarted theserver 4 times, and I still can't use it.

I ended up putting it in DFU mode. It's kinda hard to tell it was in DFU mode because nothing showed on the screen, it was just black, but the sounds from the computer helped to tell me it was connected.
Itunes still didn't recognize the device for whatever reason.
So I used redsn0w. I don't know if I can say that on these forums, but considering itunes was worthless at this point I am going to give credit where credit is due.
Now I am giving itunes a second chance to upgrade to 5.1, if it doesn't work, well, back to redsnow and maybe I will even jailbreak it this time rather than just using the fecovery fix found under extras.

HT1212 i want to get my photos and this app that has my movies on it, but my ipod touch is locked and i forgot the passcode. normally i would have to restore my ipod but how do i keep my content if my ipod touch says its never been backed up?

i want to get my photos and this app that has my movies on it, but my ipod touch is locked and i forgot the passcode. normally i would have to restore my ipod but how do i keep my content if my ipod touch says its never been backed up?

If when you connect the iPod to your computer yu can't make a backup:
- Contact a data recovery company
- Maybe via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official

I have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

i have just got an ipad mini 2 and i am trying to back it up however it gets to step 4 then keeps saying syncing ipad but now wont change, what shall i do?

Hi Gavinchick,
Thanks for visiting Apple Support Communities.
Start with these tips if your iPad mini is stuck on "syncing" when you try to back it up:
Update to the latest version of iTunes.
Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
If you are using an accessory, remove the accessory and connect the device to the computer using only the Apple 30-pin to USB Cable or Lightning to USB Cable.
If you have access to additional Apple 30-pin to USB Cable or Lightning to USB Cables, try testing with another if the first one doesn't work.
Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
You can find these steps and more information here:
iOS: Troubleshooting USB connection
http://support.apple.com/kb/TS1286
Cheers,
Jeremy

Hey there, whenever i try to start iTunes in my laptop amsg coming up saying : data execution prevention prevented iTunes from starting (Dep), would you Pls help me out.I have windows vista installed.

hey there, whenever i try to start iTunes in my laptop amsg coming up saying : data execution prevention prevented iTunes from starting (Dep), would you Pls help me out.I have windows vista installed.

No, i do not have quickTime player.
I have tried to close dep off for iTunes but failed to do so as i got a msg that iTunes can't work without Dep in execution data prevention.

I have so called photo subscription for lightroom and photoshop. How can I get new version of lightroom?

I have a 9.99 subscription for lightroom and photoshop. I only use lightroom and would like to try new version 6, which I think I should be eligible under subscription plan. I can't figure out how to upgrade my existing copy. Creative Cloud doesn't offer this option.

Hi Zeljko Dakic,
Kindly try the below mentioned link.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
If you are not able to see Lightroom try out the below mentioned steps.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html
Thanks,
Atul Saini

I have a fully paid subscription to CC and use of installed programs but I can no longer sign in to CC. It repeatedly says "You've been signed out". I have the need to install another program but I can't sign in.

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