I have a g/drive 2T, power is on but the computer is not recognizing it and I can't set it up for back up

if anyone knows how I can fix this problem please let me know. I have tried theSMC start up, and even tried plugging the G/drive into a different outlet to see if it was a power issue. The power light to the G/drive is on, but I system preferences can not find it to set up time machine.

Support site for G-drive
http://support.g-technology.com/support

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I have a g/drive 2T, power is on but the computer is not recognizing it and I can't set it up for back up

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