I have a G4 MacBook Pro and I just updated Firefox; it will not load the new Firefox and gives me an error code 10661; how do a load and use the new updated Firefox?

I am currently using Firefox 3.6.9
My operating system is Mac OX 10.4.11
I have downloaded the most recent update for Firefox and it won't load.
How do I load this recent update?

See also:
*http://kb.mozillazine.org/Firefox_crashes
*http://support.mozilla.com/kb/Firefox+crashes+when+you+open+it
Do a malware check with some malware scanning programs.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br />
<br />
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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I have a Apple MacBook Pro "Core i7" 2.8 13" Late 2011. i want to upgrade its RAM from 4GB to 16GB. But OWC sells two kinds of RAM, the DDR3 and the DDR3L.What is the different and which one would work better for my mac. Thanks!!!

Please help! I have a Apple MacBook Pro "Core i7" 2.8 13" Late 2011. i want to upgrade its RAM from 4GB to 16GB. But OWC sells two kinds of RAM, the DDR3 and the DDR3L.What is the different and which one would work better for my mac. Thanks!!!

I don't see any DDR3L on the page for the RAM that would fit your model -> http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3_133 3MHz_SDRAM.
But the answer is that it doesn't really matter - just make certain to get 1333MHz.
Good luck,
Clinton
MacBook Pro (15-inch Late 2011), OS X 10.??, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

My macbook pro is connected to wifi but it will not connect to the internet.

My macbook pro is connected to wifi but it will not connect to the internet. When I go on safari, it says that "Safari can't verify the identity of the website". Then I tried to update flashplayer but you need the internet to update it. All this only started happening after that Moutain Lion software was downloaded onto the laptop. Please help, I have been internet-less for a couple months now.

Hi rynhelp,
If you are not able to connect to the internet after installing Mountain Lion, see this article for information on how to start troubleshooting:
OS X Mountain Lion: Use Network Diagnostics
http://support.apple.com/kb/PH10984
You may find additional troubleshooting information in this article useful:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
It is written for Lion but works for Mountain Lion as well.
Cheers,
- Ari

How can I resolve error code -54 in iTunes? I am using the latest iTunes. No new updates are available.

How can I resolve error code -54 in iTunes? I am using the latest iTunes. No new updates are available. I'm using iTunes 11.3 on a MacBook Pro, OS X 10.6.8. I can't save my library in iTunes, the message just keeps popping up.

From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Although there is no formal list of OSX error code some of the old codes still apply to OSX .)
First, try simply restarting your computer.
Try quitting iTunes, then deleting the .xml (not .itl !) version of the library file in the iTunes folder (iTunes will generate a new one).
iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814 - various things to try.
Unknown error (-54) while syncing ipod - https://discussions.apple.com/thread/1082953 - problem was locked files
Why does iTunes keep showing a -54 error when I sync my iPad? - https://discussions.apple.com/thread/3727114
Error -54 possibly related to Touch Copy - https://discussions.apple.com/thread/3727114 - cleared by deleting preferences on iPad.
iTunes: Missing folder or incorrect permissions may prevent authorization - http://support.apple.com/kb/ts1277
Troubleshooting permissions issues in Mac OS X - http://support.apple.com/kb/HT2963

TS1424 I have used itunes forever, now when I try to go to the itunes store, it says an error has occured error code 3212, how do I get back into the itunes store

I have used itunes forever, Sunday night when I tried to get into the itunes store an error popped up and said could not open; error code (-3212), How do I get back into the itunes store?

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

I have owned my MacBook Pro for several months. Initially, I did not have any problems. Now I have a problem with Yahoo Mail. I can open my account, but when I try to get at my mail, 2 out of 3 times I get the spinning ball that never stops. Now what?

I have owned my MacBook Pro for several months without having any problems with it. Recently I am having trouble with my Yahoo Mail. I can open it fine, but 2 out of 3 times when I try to actually open a message, the spinning ball comes on the screen and does not stop. Sometimes, I can log out or force quit and come back in to my account and use it. Other times, I run into the same problem. Any suggestions?

Killerfinch wrote:
My new yahoo account nestles comfortably in iCloud on the mine iPad.
No, your Yahoo account is not in iCloud (which only handles iCloud mail), it is in Yahoo, and the Yahoo mail account is on your iPad.
But the MacBook Pro will have none of it! I write this question now as I fear that I will be totally demented very soon and unable to formulate my thoughts clearly!
Get the correct settings for your account from Yahoo and set it up manually.
By the way, I also find the "password" issue problematical. It seems Apple want my Apple password rather than my eMail password. All very confusing.
That would depend on what you are trying to do.

HT1338 Migration assistant problems setting up new Macbook pro.... System preferences will not open and Mozilla products do not open "profile missing"???

Used migration assistant to set up new Macbook pro from old macbook pro. Many "profile" problems.
Will not even open "System Preferences" for user whose profile info was transferred. (Will for "Administrator")
Cannot use Firefox or Thunderbird, profile missing.
Help???

Launch the Console application by entering the first few letters of its name into a Spotlight search, and look under "User Diagnostic Reports" for crash logs related to the application(s). Select the most recent one and post the contents -- the text, please, not a screenshot. For privacy’s sake, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report.

My Macbook Pro OX S 10.6.8 version will not update!

My Macbook Pro OX S 10.6.8 will not update! I've tried restarting, clearing cookies, checking javascript is turned on, removing 'older versions' of an update, nothing is working. Please help! What else can I do?

I would attempt to do them one-by-one to see if it is one particular update that is hanging it up. I would start with the ones from Apple that are either Security Updates, or Firmware Updates. The ones with the Grey Circle/Arrow in them are important updates, I would attempt to do them first. It may be a bad package from something else that is hanging it up.
If you can successfully install the crucial updates, then afterwards I would try doing all of them.
Also is it just attempting to install but then when you reboot it is still saying you have to update? Or is it giving you an error message about updating?

Mid-2009 MacBook Pro sees internal SATA hard drive, but will not boot from or format

I inherited a Mid-2009 MacBook Pro (15-inch, 2.53 GHz model) with a very strange issue.
It first presented itself as not being able to boot from the internal SATA hard drive that came with the computer. Nothing I tried could get it to boot, so I assumed the file system was corrupted beyond repair and booted from a CD to try to format the drive. Disk Utility on the CD would not format the drive, giving me strange error messages like "Unable to write to the last block of the device".
At this point I figured the drive itself must be toast, so I pulled it out and put another known-good SATA hard drive in, booted from CD, and attempted to format. Again, same error messages and an unsuccesful format.
So I had the bright idea of formatting one of the drives in an external enclosure and then putting it in the MBP to see if OS X would even install. No dice. Get a cryptic error message before installation even begins.
So I installed OS X on the drive in the external enclosure and put it in the MBP, and it attempts to boot, but never goes anywhere.
So to sum up, the symptoms I'm seeing:
MacBook Pro CAN see internal SATA hard drives.
MacBook Pro WILL NOT boot from any internal SATA hard drive and cannot format or install OS X to any internal SATA hard drive.
MacBook Pro WILL boot from any CD or external device and seems to work properly otherwise.
At this point I'm thinking it's one of two things: the hard drive ribbon cable or the SATA controller on the logic board.
Since the MacBook Pro seems to work completely fine other than this one issue, and will boot properly from both external devices and the CD (also a SATA device), I'm thinking and hoping that it's just the hard drive ribbon cable. From my searches online, I've heard that this batch of MacBook Pros is known to have issues with the hard drive ribbon cable, but it seems in most cases this manifests itself by the Mac not being able to see a drive at all.
I've done quite a bit of troubleshooting to get to this point, but right now I'm just looking for any feedback at all. Specifically I'd love to know a way I can easily test to see whether it's the logic board or the cable.

UPDATE: An interesting development!
I just tried a third known-good SATA hard drive, one which I believe supports SATA I only (but I'm not sure), and unlike the other drives that the Mac sees but cannot properly interact with, the Mac can't even see this one when I put it inside.
Frustrating as this may be, I believe I'm actually getting closer to a solution since my symptoms now appear to be closely aligned with people having SATA ribbon cable issues.
Onward!

MacBook Pro Retina says connected to ethernet, but will not connect

I have a MacBook Pro 13" Retina. It will not connect to my office's network no matter what I do. I've tried different cables, different ports, toggling wifi on and off, inspecting the ports to see if they will recognize other thunderbolt connections and they will. I was able to connect to a Thunderbolt monitor without any issues. It may be the adapter, but there are all kinds of funky-ness going on when I try to assess the network. The thunderbolt heading under System Information claims nothing is connected - even when communicating with the Thunderbolt display. The ethernet connection claims to be working, but will not connect to the internet. It also can't seem to find our router. I've tried to manually enter all the information in using the assistant, but it still can't find it. This is especially frustrating since this computer is under a year old. I can't take it to the Genius Bar because it is owned by my company and contains proprietary info. Any help would be greatly appreciated.

Hello NotAppleSavy,
Thanks for the question. After reviewing your post, it sounds like the computer wont connect to networks. I see you have used network diagnostic. I would recommend that you read this article, there are a lot of other things you can do in this article that may be able to help you resolve or isolate the issue.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
Thanks for using Apple Support Communities.
Have a nice day,
Mario

I have a factory unlocked iphone 4 that is jailbroken and i want to restore it but it gives me an error code 21 when it is on and an error code 1602 when in DFU mode. is there any way around this???

i just baught my first iphone and it is a jalbroken and factory unlocked version of an iphone 4 running ios 6.0.1. I dont like the fact that this phone might potentially be illegal with the "jailbreak" so ive been trying to restore it back to the factory unlocked settings, but every time i do i get error codes. when it the phone is running normally i get an error code 21 and when i try to run it in recovery or DFU mode i get either a 1601, 1602 or 1604 error code. please help!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gateway NV78
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001ABCD80B980CB0
Current user is not an administrator.
The current local date and time is 2013-01-03 12:06:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3684E32D-4846-436A-B1F8-95238FCB0EFA}
Description:    Broadcom NetLink (TM) Gigabit Ethernet
IP Address:    192.168.1.37
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Thu Jan 03 11:10:09 2013
Lease Expires:    Fri Jan 04 11:10:09 2013
DNS Servers:    192.168.1.1
Adapter Name:    {00BC4D36-12D6-4016-8BC0-DB5C01069066}
Description:    Intel(R) WiFi Link 5100 AGN
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-03 11:50:45.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Sox’s iPhone, iPhone 4 (GSM) running firmware version 6.0.1
Serial Number:    8003494TA4T
**** Device Sync Tests ****
Sync tests completed successfully.

SadisticIron wrote:
i just baught my first iphone and it is a jalbroken
Buzz! Thank you for playing!
Discussing jailbroken devices is forbidden here by the Terms of Service.
You can not get help here.

MacBook pro one week in San Salvador. Will not start at all. Power cord has green light on but nothing happens when power button is pushed. Ideas? Any source of service in El Salvador?

My Mac book pro will not power up at all. Owed cord green light is lit up fine. What to try? Any support in ElSalvadr?

Compugrafica, S.A. DE C.V.
2252-3075
San Salvador
Equipos Electronicos Valdes, S.A. de C.V.
503-2209-2217
San Salvador, San Salvador
GBM DE EL SALVADOR S.A. DE CV
(503) 22505600
San Salvador
MACHON Y VEJARANO, S.A.
2243-9090 2224-6406
San Salvador
SERVITOTAL
231-7000
San Salvador, Zz

My iPhone 4 will not let me update to the iOS5. It gives me an error code -43

I have tried to update my iPhone 4 to the iOS5 and it keeps giving me an error code -34. It says something similar to...your content will be deleted???

Nilena, thanks for the information! Do you have a computer? What error does it give you when you try to do over the air? You can also try to update if via computer see here: http://support.apple.com/en-us/HT4623. Let me know if their is anything else I can help you with.
Thanks,
AmberF_VZW
Follow us on Twitter @VZWSupport

Ever since my last update from acrobat i can't sign my documents it gives me an error code 2148073483. Did acrobat update a code to make me buy a newer version or what, how do I fix this issue?

I can't sign my documents error code 2148073483

Hi Robert,
Please refer to the KB Doc : http://helpx.adobe.com/acrobat/kb/error-creation-signature-could-completed.html
Regards,
Rave

After the ios6 update, iTunes will not sync with my 4s, it gives me an error about not being able to identify which apps are on my phone.

I have the latest iTunes software. I did notice that alot of my apps on my phone aren't there anymore after the update. Any suggestions?

Howdy Susiesdad,
I would suggest the troubleshooting steps from this article named Troubleshooting printer issues in OS X found here http://support.apple.com/kb/ts3147
Don't let the name throw you off, the troubleshooting is relevant for scanners as well.
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
All the best,
Sterling

I have a G4 MacBook Pro and I just updated Firefox; it will not load the new Firefox and gives me an error code 10661; how do a load and use the new updated Firefox?

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