I have a gift card balance of 25.78 and when I have purchased a song and an app it is charging my credit card. WHY???
I have two ipad2s and two iPhone 4s on the same iTune account. I have a gift card balance of $25.78. I have purchased a song on one iPad and an app on a different iPad using the same iTunes account. Both times I have been charged the amount to my credit card and my "credit" balance or redeemable balance has not decreased. Why is this happening? Why won't it take it out of the gift card balance? Please help if you can. This is frustrating. I didn't think I had to do anything special once I "redeemed" the card and put them in the account to use. At first it was deducting the amount from the credited amount when I was initially buying songs. Now it's not. It's so frustrating!
Read here... https://discussions.apple.com/thread/5979741
Also See if this post, by mountaingoatgirl, can assist you...
https://discussions.apple.com/message/24303054
Similar Messages
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I want to buy an albumand I have redeemed my gift cards, why is it wanting to bill my account?
I signed in with my password. Everytime I go to buy it the little box comes up and says that your account will be debited. It then shows billing info or cancel. I hit billing info and it won't download till I hit done.
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hii i am using iphone 3g mobile i have some problem in downloading free apps here is asking an credit card details so i want to download with out entering credit cards details and here i have there is not havening an option "NON"
How did you create the account ? Unless you followed, exactly, the instructions on the HT2534 page that you posted from when creating an account then credit card details will need to be entered before the account can be used to download any item from the store.
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I recently was unable to watch a movie I purchased & paid for because my credit card was out of date. Surely you cannot take access to items I have purchased away from me if I do not own a credit card? Does this mean that I will no longer be able to view purchases if I decide to cancel my credit card. If this is the case, I will not be purchasing movies from iTunes again
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you have a credit card on your account then it will need to be valid. If you don't have a card to replace it with then have you tried removing it from your account ? On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.
Changing payment info : http://support.apple.com/kb/HT1918
If you don't get the 'none' option on the payment details screen then do you owe iTunes anything or have any pre-orders/subscriptions due : http://support.apple.com/kb/TS5366 ? -
I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?
Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
Matt -
I have purchased 2 songs from itunes. They show up in itunes library on my computer, but when I sync ipod with computer, the songs do not transfer to ipod
Is your iPod configured to sync these tracks? How do you have your iPod set up to sync music from your iTunes library?
B-rock -
I have purchased recent songs on iTunes within the last week and now my iPod is not synching with recently purchased songs. I have all the current updates. Help!
Hi there seanstrvln,
Welcome to Apple Support Communities.
It sounds like there’s an issue syncing recently purchased music from iTunes on your computer to your iPod nano. Take a look at the article linked below, it’ll walk you through the process of selecting the music that is synced to your iPod and displaying music that has already been synced to the device.
Sync your iPhone, iPad, and iPod with iTunes using USB - Apple Support
So long,
-Jason -
I have purchased 9 songs on I tune and cannot get them over to my IPOD play list----I have tried to sync them like the old times I have tried dropping them into my IPOD wont take. Can someone explain how I can get these new songs onto my IPOD and out of my purchase list
Do you have the Convert higher bit rate songs to 128 Kbps AAC option ticked from under the iPod's Summary tab in iTunes?
If so, disable it and then click the Apply button in the lower right hand corner to apply the changes to your device.
B-rock -
Thanks Neil. Though I have purchased Mountain Lion from Mac App stores before HD crash, this is not shown in the list of purchases.why?
regards,
[email protected]If you go to System Preferences > Network do you see other networks listed on the left panel? Is the lock in the lower left corner closed? If not, highlight your network, then close the lock so you block other networks.
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I have purchased a song and my computer says it is unauthorized to play it. I give authorization and it says its already authorized. Then I try to play the song and it wont allow authorization.
Delete and redownload it if doing so is free in your country.
(71678) -
i have purchased 100 songs in last 2 years on itunes now i am able to find the first 50 songs, i am using the origial id in all my devices.i even got the invoice of my purshace where can find them all?
ITS NOT EVEN SHOWING UP IN PURCHASED SECTION1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2 -
I have a macbook pro 10.6.8 and am having trouble downloading Mountain Lion. I have purchased it but it won't download. Can anyone tell me why?
No, I don't know about that kind of software. It isn't Pages anyway. You need somekind of database.
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have a I Mac 7.1 operating on version 10.5.8. I have purchased many songs that reside on my PC andf I want to share them with my I Phone 4. Can you take me through the steps necessary to be able to share and then play these albums on my I phone 4?
After you connect the iPhone to your Mac launch iTunes.
Select the iPhone under Devices left side of the iTunes window.
Select the Music tab from the menu.
Make your selections for the songs you want synced the click the Sync button bottom right side of the iTunes window.
The iPhone user guide will come in handy ...
http://manuals.info.apple.com/en_US/iPod_touch_iOS4_User_Guide.pdf -
I have purchased a song that never completed the download. Song now says purchased but can't get it and isn't in library. How can I access the song?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have purchased a song, it is in my library but does not show on my ipod. I have syncd several times. Can anyone help please?
Are you following the right instructions?
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
Do the songs play in iTunes on the computer?
Have you successfully synced music from the iTunes library to your iPod before?
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